Chinese Customer Calls Bull On Car

Bertel Schmitt
by Bertel Schmitt

When an American wants to attract attention to his car & dealer woes, the tech-savvy slighted customer sets up a [name_of_dealer]sucksrealbad.com, and protests from the privacy of his webserver. The traditional types take up position in front of said sales outlet with some placards.

In China, the preferred mode of protest is by farm animal. A Chinese man called bull on his car and dealer.

Carnewschina brings us the story of a man from of Hangzhou who is dissatisfied with his brand new Volvo XC60 SUV and the lack of dealer service. The man does not seem to be on the J.D.Power panel, so he used different means to voice his dissatisfaction. He had his troubled XC60 pulled through the city by an ox. Before you say “gee, Geely:” It was an imported, Made-in-Belgium Volvo.

The text on the placard describes the issues. Says Carnewschina: “The big red character is ‘niu’. It means ‘ox’ or ‘cow’ but also, like in many other countries, ‘stupid’.”

True. Also, any connotations with farmers are deeply demeaning amongst Chinese city-dwellers. Note that “niu” stands for anything bovine in Chinese, be it ox, bull, or female cow. The word needs to be used with care. Indiscriminate usage can cause a black eye, or worse, it can be understood as admiration: “Niu bi” literally means “cow pussy” in Chinese, but as the seminal text on the topic explains:

Niubi is a term of approbation, perhaps the greatest such term in colloquial Chinese. Niubi is an attitude, a lifestyle: a complete lack of concern over what other people think of you, and the resulting freedom to do whatever you please. It is knowing exactly what you’re capable of, making the decision to act, and to hell with the consequences. It is the essence of ‘cool’, but taken to the nth degree, and with a dirty word thrown in.”

This is a big topic in China, so big that books are written about it.

To avoid confusion between criticism and acclaim, other Chinese use farm animals which are deeply insulting without even the slightest possibility of ambiguity. This man, also documented by Carnewschina, expressed his anger at Range Rover and its dealer with a pair of donkeys. This is how you handle things if you are a middle class Chinese, just affluent enough to afford an imported car that shows that you are not a farmer.

If you are really rich and totally niubi, then you settle your differences with Lamborghini and your Gallardo dealer like that. It will pulverize any chance of a warranty refund. But it makes for great YouTube.

Bertel Schmitt
Bertel Schmitt

Bertel Schmitt comes back to journalism after taking a 35 year break in advertising and marketing. He ran and owned advertising agencies in Duesseldorf, Germany, and New York City. Volkswagen A.G. was Bertel's most important corporate account. Schmitt's advertising and marketing career touched many corners of the industry with a special focus on automotive products and services. Since 2004, he lives in Japan and China with his wife <a href="http://www.tomokoandbertel.com"> Tomoko </a>. Bertel Schmitt is a founding board member of the <a href="http://www.offshoresuperseries.com"> Offshore Super Series </a>, an American offshore powerboat racing organization. He is co-owner of the racing team Typhoon.

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  • Robert.Walter Robert.Walter on Aug 28, 2011

    "If you are really rich and totally niubi, then you settle your differences with Lamborghini and your Gallardo dealer like that. It will pulverize any chance of a warranty refund. But it makes for great YouTube." I want to do this with both my top-dollar HP laptop and touch-screen printer.

  • Wsn Wsn on Aug 29, 2011

    --- The text on the placard describes the issues. Says Carnewschina: “The big red character is ‘niu’. It means ‘ox’ or ‘cow’ but also, like in many other countries, ‘stupid’.” Bertel, in no way "niu" refers to "stupid" in Chinese. His statement that "Volvo niu" does not translate to "Volvo is stupid", instead it means "Volvo [is acting] bullish".

  • Theflyersfan OK, I'm going to stretch the words "positive change" to the breaking point here, but there might be some positive change going on with the beaver grille here. This picture was at Car and Driver. You'll notice that the grille now dives into a larger lower air intake instead of really standing out in a sea of plastic. In darker colors like this blue, it somewhat conceals the absolute obscene amount of real estate this unneeded monstrosity of a failed styling attempt takes up. The Euro front plate might be hiding some sins as well. You be the judge.
  • Theflyersfan I know given the body style they'll sell dozens, but for those of us who grew up wanting a nice Prelude Si with 4WS but our student budgets said no way, it'd be interesting to see if Honda can persuade GenX-ers to open their wallets for one. Civic Type-R powertrain in a coupe body style? Mild hybrid if they have to? The holy grail will still be if Honda gives the ultimate middle finger towards all things EV and hybrid, hides a few engineers in the basement away from spy cameras and leaks, comes up with a limited run of 9,000 rpm engines and gives us the last gasp of the S2000 once again. A send off to remind us of when once they screamed before everything sounds like a whirring appliance.
  • Jeff Nice concept car. One can only dream.
  • Funky D The problem is not exclusively the cost of the vehicle. The problem is that there are too few use cases for BEVs that couldn't be done by a plug-in hybrid, with the latter having the ability to do long-range trips without requiring lengthy recharging and being better able to function in really cold climates.In our particular case, a plug-in hybrid would run in all electric mode for the vast majority of the miles we would drive on a regular basis. It would also charge faster and the battery replacement should be less expensive than its BEV counterpart.So the answer for me is a polite, but firm NO.
  • 3SpeedAutomatic 2012 Ford Escape V6 FWD at 147k miles:Just went thru a heavy maintenance cycle: full brake job with rotors and drums, replace top & bottom radiator hoses, radiator flush, transmission flush, replace valve cover gaskets (still leaks oil, but not as bad as before), & fan belt. Also, #4 fuel injector locked up. About $4.5k spread over 19 months. Sole means of transportation, so don't mind spending the money for reliability. Was going to replace prior to the above maintenance cycle, but COVID screwed up the market ( $4k markup over sticker including $400 for nitrogen in the tires), so bit the bullet. Now serious about replacing, but waiting for used and/or new car prices to fall a bit more. Have my eye on a particular SUV. Last I checked, had a $2.5k discount with great interest rate (better than my CU) for financing. Will keep on driving Escape as long as A/C works. 🚗🚗🚗
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