You're In Good Hands With Allstate. Or Not.

Robert Farago
by Robert Farago

As an Allstate customer, a member of our Best and Brightest was not pleased to learn that GM Marketing Maven Mark LaNeve was crawling from the wreckage, crawling from the wreckage, crawling from the wreckage, into a brand new job. At Allstate. So he sent the insurance company an email.

The Volvo and GM brands are dead, thanks to the expertise of Mr. LaNeve and other of his ilk that have sunk them. Now he is welcomed into Allstate due to his “more than 25 years of marketing, sales and general management experience.” Good luck, you’ll need it. His sort of expertise sinks businesses. The old phrase about rats and sinking ships comes to mind.

Gregory, Floyd (Allstate Insurance Company) wrote:

Dear Mr. XXXXX:

We have completed our investigation regarding your concern and would like to provide you a summary.

Please allow me to sincerely apologize for any inconvenience you may have experienced. Mr. LaNeve brings more than 25 years of marketing, sales and general management experience to Allstate. In addition to his accomplishments at GM, which prompted Brand Week magazine to name him “Marketer of the Year” in 2003, he was also president and CEO or [sic] Volvo Cars of North America. We are very pleased to have Mr. LaNeve join our senior management team.

I’m going to close your file for now but please reply to this e-mail at your earliest convenience if you have any questions. I can be reached between the hours of 8:30 am and 4:30 pm Eastern Standard Time.

In an effort to continue to improve our processes you may receive a survey call asking you about how well I handled your concern. We value your responses so that we can provide the best customer service. Thank you for doing business with Allstate.


*Have a Great Day!*

*Floyd Gregory*

Customer Resolution Specialist

*Allstate Insurance Company*

Robert Farago
Robert Farago

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  • JEC JEC on Oct 20, 2009

    I don't mind the content of that ad, it's reasonably clever (in a M/C mag of course, elsewhere it just inspires fear). But there is one thing I can't let slide - he's wearing an iron cross. Like an actual iron cross, not some WCC homage. It's a classic symbol of nazi power (it was, of course, bastardized by the nazis who took it over from the Kaiserreich, but it remains a potent symbol, at least outside the "west coast chopper" set). He might as well be wearing the totenkopf medal that the SS made so famous - previously a religious symbol showing the acknowledgement of mortality, so it has equally benign roots as the iron cross medal. More to the point, the iron cross (and totenkopf, and swastika) were taken up as ironic symbols by early rebel bikers. They were meant to shake up squares. Do you want your agent to be wearing a bonafided symbol of a 1%er, if you are able to forget the nazi connotations? It's probably worse for him, because he'd get the snot beaten out of him if he showed up at a club hangout in his quasi-colours getup. /endrant

  • Criminalenterprise Criminalenterprise on Oct 20, 2009
    At least (as far as I know) A-S isn’t heavily advertising in Spanish Dollars are green even if your customers speak Swahili.
  • Ronin The very asking of the question "Are Plug-In Hybrids the Future?" is an interesting one. Because just 2 or 3 years ago we'd be asking- no, asserting- that E cars are the future. We're no longer asking that question.
  • Peter Benn There apparently were some K-code 4-dr sedan Fairlanes. Collectible Automobile Apr 2024 has found a '63 500 with HD 3/spd.
  • Mia Hey there!I recently stumbled upon the Crack Eraser DIY Windshield Repair Kit (check it out here: and decided to give it a shot on a small chip in my windshield. I have to say, it worked like a charm! Super easy to use, and it saved me a trip to the professionals. If you're dealing with a similar issue, this kit is definitely worth considering. 😊
  • Rust-MyEnemy Whoa, what the hell is wrong with Jalop1991 and his condescension? It's as if he's employed by Big Plug-In or something."I've seen plenty of your types on the forums....."Dunno what that means, but I'm not dead keen on being regarded as "A type" by a complete stranger"" I'm guessing you've never actually calculated by hand the miles you've driven against the quantity of gas used--which is your actual miles per gallon."Guess again. Why the hell would you even say that? Yes, I worked it out. Fill-to-fill, based on gas station receipts. And it showed me that a Vauxhall Astra PHEV, starting out with a fully charged PHEV battery, in Hybrid mode, on my long (234-mile) daily motorway daily commute, never, over several months, ever matched or beat the economy of the regular hybrid Honda Civic that I ran for a similar amount of time (circa 5000 miles)."You don't use gasoline at all for 30-40 miles as you use exclusively battery power, then your vehicle is a pure hybrid. Over 234 miles, you will have used whatever gas the engine used for 200 of those miles."At least you're right on that. In hybrid mode, though, the Astra was using battery power when it wasn't at all appropriate. The petrol engine very rarely chimed in when battery power was on tap, and as a result, the EV-mode range quickly disappeared. The regular hybrid Civic, though, deployed its very small electric reserves (which are used up quickly but restore themselves promptly), much more wisely. Such as when on a trailing throttle or on a downward grade, or when in stop-start traffic. As a result, at the end of my 234 miles, the Civic had used less gas than the Astra. Moreover, I hadn't had to pay for the electricity in its battery.I look forward to you arguing that what actually happened isn't what actually happened, but I was there and you were not."Regardless, that you don't understand it appears not to have stopped you from pontificating on it. Please, do us all a favor--don't vote."You really are quite unpleasant, aren't you. But thanks for the advice.
  • Tassos Jong-iL Electric vehicles are mandated by 2020 in One Korea. We are ahead of the time.