The Downside of OnStar

Robert Farago
by Robert Farago

We now know that OnStar is a PITA if you’re doing a quarter mile in a 700hp+ Hennessey-tuned Cadillac CTS-V (a.k.a. V700). The service doesn’t know the difference between a performance run and an accident. Har har. Even so, this incident raises some questions about GM’s Big Brother division.



First, the Caddy didn’t crash or brake violently; it merely accelerated like a Saturn V. Is it me, or is it disconcerting that OnStar is activated by forward thrust? Foreshadowing or what? Next, the system detects an emergency. Silence. The driver ends the call. Some time later (how much?), OnStar calls back and asks if everything’s OK. The driver reassures her and that’s it. What if it had been a car jacker? Why didn’t OnStar attempt to identify the speaker? Anway, OnStar is becoming an increasing turn-off for more than just boy racers who forget to wear a helmet to work.

Hopefully, OnStar won’t distract Bob Lutz in Monticello.

Robert Farago
Robert Farago

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  • Steven02 Steven02 on Oct 26, 2009

    @Mikein08 Know the product first. When the subscription runs out, the OnStar module is disabled. You must go to a dealer to reenable it if you want it to work. Remember, cell phone numbers are tied to it, so it isn't like OnStar just keeps it using those numbers. @Author First, the Caddy didn’t crash or brake violently; it merely accelerated like a Saturn V. Is it me, or is it disconcerting that OnStar is activated by forward thrust? People do get rear ended from time to time. It might be useful to know when there is a forward thrust greater than what is expected. If you don't like the system, don't renew it. This seems to be more GM bashing with other car companies offer a very similar, if not the exact same features.

  • CamaroKid CamaroKid on Oct 26, 2009
    Mikein08 : Let us try to remember what Onstar really is: a tracking device. Let us also try to remember what OnStar really really is... it is a Cell phone that is integrated into your car... and your cell phone on your hip tracks you too... And while you are busy worrying about that... consider that just about every car built since 1998 (with an OBDII system) has an event recorder in it... Actually most Air Bag deployment modules that date back to the 90's will record the vehicles parameters at the time of air bag deployment. And YES, these black boxes have been used to deny insurance claims in several States. So not only does your new Nissan Xterra have an event data recorder... but your 10 year old car probably does too.
  • Wellsnj26 Wellsnj26 on Oct 27, 2009

    Sorry, but you voice concern about GM's "Big Brother" division, and then you ask why OnStar didn't attempt to identify the speaker? Seems like a lose-lose kind of argument. Though I guess GM probably has a lot of those.

  • Rpn453 Rpn453 on Oct 28, 2009
    CamaroKid : Lets say the CTS was stopped at a light and a 18 wheeler doing 80 slams into the back of the car.. What kind of G force would the CTS experience? Should it place a call for help? I estimate that it's at least 300g. So yes, it should probably place a call with that impact, though an ambulance is likely unnecessary. At .99g, the driver is fine. That's a light tap.
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