GM Recalls Recall

Robert Farago
by Robert Farago

One of TTAC’s tipsters reports that GM has erroneously recalled 8k vehicles. D’oh!

Date: 10/08/2009 Ref. number: XXXXXX Subject: 09041A / 09077A – Noncompliance Recalls – Retraction Letter

GM SERVICE AND PARTS OPERATIONS


URGENT – DISTRIBUTE IMMEDIATELY


Date: October 9, 2009

Subject: 09041A / 09077A – Noncompliance Recalls

Shift Lever Indicator May Not Display Correct Gear

Retraction Letter Mailed to Certain Customers

Models:


2009 Buick Enclave


2009 Chevrolet Cobalt, HHR, Malibu, Traverse


2009 GMC Acadia


2009 Pontiac G5, G6


2009 Saturn AURA, OUTLOOK


To: All Buick, Chevrolet, GMC, Pontiac Dealers and Saturn Retailers

Attention: Service Manager and Warranty Administrator

General Motors released Noncompliance Recalls 09041 and 09077 in March 2009 and July 2009 respectively. They were both subsequently amended to expand the involved vehicle population and update other important information. These changes were comprehended in Bulletin 09041A and Bulletin 09077A which remain active and available in eSI. The purpose of this message is to advise of another adjustment to these field actions.

Upon further investigation, we have determined that certain vehicles originally included in these recalls were not built with the shift cable assembly that is being recalled. Consequently, recall notification letters were erroneously sent to those customers. Approximately 8,000 customers are affected.

To correct this situation, we are mailing a retraction letter to each customer on October 8, 2009. The letter explains our mistake and that the shift cable assembly in their vehicle is no longer suspect. It also apologizes for any inconvenience or concern our error may have caused. A generic copy of the letter is attached to this message for your immediate reference.


Additionally, the corresponding recall information displayed in GMVIS has also been modified to show a “closed” status (with no associated paid claim) for each vehicle affected by this error unless, of course, the recall repair was completed prior to this manual correction.

END OF MESSAGE

Robert Farago
Robert Farago

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  • GS650G GS650G on Oct 13, 2009

    Sending out a retraction letter looks bad, if another recall occurs it looks like crying wolf. For 8000 cars, they would have been better off just replacing the shift cables. 8000 cars is not a lot.

  • Jkross22 Jkross22 on Oct 13, 2009

    Our tax dollars hard at work...

  • 3-On-The-Tree Lou_BCsame here I grew up on 2-stroke dirt bikes had a 1985 Yamaha IT200 2-strokes then a 1977 Suzuki GT750 2-stroke 750 streetike fast forward to 2002 as a young flight school Lieutenant I bought a 2002 suzuki Hayabusa 1300 up in Huntsville Alabama. Still have that bike.
  • Milton Rented one for about a month. Very solid EV. Not as fun as my Polestar, but for a go to family car, solid. Practical EV ownership is only made possible with a home charger.
  • J Love mine, but the steering wheel blocks dashboard a bit, can't see turn signals nor headlights icons. They could use the upper corners of the screen for the turn signals. Mileage is much lower than shown too, disappointing
  • Aja8888 NO!
  • OrpheusSail I once did. My first four cars were American made, and through an odd set of circumstances surrounding a divorce, I wound up with a '95 Nissan Maxima which was fourteen years old and had about 150,000 miles on it.It was drove better, had an amazing engine, and was more reliable than any of my American cars. This included a new '95 GMC pickup that went through five alternators in under two years while the dealership insisted that there was no underlying electrical problem while they tried to run the clock on the warranty.That was the end of 'buy American'. I've bought from Honda and VW since, and I'll consider just about anything except American now.
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