GM Recalls Recall

by Robert Farago

Published: October 12th, 2009

One of TTAC’s tipsters reports that GM has erroneously recalled 8k vehicles. D’oh!

Date: 10/08/2009 Ref. number: XXXXXX Subject: 09041A / 09077A – Noncompliance Recalls – Retraction Letter

GM SERVICE AND PARTS OPERATIONS

URGENT – DISTRIBUTE IMMEDIATELY

Date: October 9, 2009

Subject: 09041A / 09077A – Noncompliance Recalls

Shift Lever Indicator May Not Display Correct Gear

Retraction Letter Mailed to Certain Customers

Models:

2009 Buick Enclave

2009 Chevrolet Cobalt, HHR, Malibu, Traverse

2009 GMC Acadia

2009 Pontiac G5, G6

2009 Saturn AURA, OUTLOOK

To: All Buick, Chevrolet, GMC, Pontiac Dealers and Saturn Retailers

Attention: Service Manager and Warranty Administrator

General Motors released Noncompliance Recalls 09041 and 09077 in March 2009 and July 2009 respectively. They were both subsequently amended to expand the involved vehicle population and update other important information. These changes were comprehended in Bulletin 09041A and Bulletin 09077A which remain active and available in eSI. The purpose of this message is to advise of another adjustment to these field actions.

Upon further investigation, we have determined that certain vehicles originally included in these recalls were not built with the shift cable assembly that is being recalled. Consequently, recall notification letters were erroneously sent to those customers. Approximately 8,000 customers are affected.

To correct this situation, we are mailing a retraction letter to each customer on October 8, 2009. The letter explains our mistake and that the shift cable assembly in their vehicle is no longer suspect. It also apologizes for any inconvenience or concern our error may have caused. A generic copy of the letter is attached to this message for your immediate reference.

Additionally, the corresponding recall information displayed in GMVIS has also been modified to show a “closed” status (with no associated paid claim) for each vehicle affected by this error unless, of course, the recall repair was completed prior to this manual correction.

END OF MESSAGE

Robert Farago

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2 of 15 comments

GS650G on Oct 13, 2009

Sending out a retraction letter looks bad, if another recall occurs it looks like crying wolf. For 8000 cars, they would have been better off just replacing the shift cables. 8000 cars is not a lot.

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Jkross22 on Oct 13, 2009

Our tax dollars hard at work...

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Recent Comments

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