Ask the Best and Brightest: Can New GM Really Leave Its Rep Behind?

Robert Farago
by Robert Farago

Sent to us by a reader:

Trying to find somewhere to voice my opinion about the fact that gm lost the lawsuit we had about our 07 Equinox. They are supposed to give us a replacement or 25,000 dollars but they know that they can get out of it with their bankruptcy. They want to try to buy us off with 6,500. This is not right. We had so many problems with the cobalt right before this but never held it against them. This is what we get for being loyal customers. I have had gm for the last 15 years and this is what I get. We just want the thing to run but even after 22 service visits and them having the vehicle for 63 days and it still doesn’t run. So we are in for 476 a month for 5 and a half years for a lawn ornament.

Robert Farago
Robert Farago

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4 of 36 comments
  • Bunter1 Bunter1 on Jun 26, 2009

    Funny, a guy I work with that used to be a GM service manager was just telling me today how hard it was to get warrenty approval out of them. Think I'll continue to avoid their product for now. Bunter

  • GeorgeM GeorgeM on Jun 26, 2009
    GM needs to lean on the dealers, hard, to make the warranty worth anything. Maybe even give them an incentive to submit warranty claims so as to keep customers loyal.From what I've seen, that's exactly what Honda does. Often after my Civic has been in to the dealer for scheduled maintenance, I get a customer satisfaction survey sent to me from Honda's corporate office - and which is returned to them. It seems quite clear to me that Honda Corporate does lean VERY HARD on service departments to honor warranties and generally be fair with customers because they realize how key that relationship is to getting a future sale.
  • Thoots Thoots on Jun 26, 2009

    Warranties are worthless if the dealerships won't or can't fix your car.

  • Beken Beken on Jun 27, 2009

    As one of the victims of being screwed by GM (after owning GM cars for 30 years), my advice to you is to dump the car. Once the dealer decides he doesn't know what's wrong and doesn't have a defined process (GM bureaucracy) to fix it, GM will blame you for tampering with the car and deny all warranty. You're going to be paying $2000+ in repairs every year on top of routine maintenance just to keep the sorry thing running. If your car has already passed the JD Powers 90 day initial quality measurement period, GM doesn't care about you anymore. For every lemon out there, there are 1000 GM cars that are (note the quotes) "fully comparable in quality to Toyota or Honda". So you aren't even considered statistically significant to GM. and THAT is why new GM will fail. Customers are not statistically significant to GM.