Not So Smart Now, Eh, Mr. Bond?

Robert Farago
by Robert Farago

A member of our Best and Brightest is smarting from a recent ownership experience:

I am a Detroit born, car loving, long time fan of your site, so when I had this experience, I thought I would share it with you. A year ago I was the proud recipient of the second Smart car delivered by Smartcenter of Beverly Hills. The car performed flawlessly—until last Tuesday. I was on my way to the airport and stopped for gas. When I shifted the selector into gear, the car did not really care. It just sat there and the engine revved. I tried to push it, and the transmission was locked. I called my dealer because I knew there was roadside service, but I did not know the number. The receptionist picked up the phone and I asked for roadside assistance and she patched me through to a number. From the way they picked up on the other end, I did not think it was the right number.

I was a bit upset and closing in on missing my plane, so I called back again, and again, I was patched through to the same number. Very, noticeably upset at this point, I asked for the number so I could dial. She gave me 800.762.7882. I dialed the number and once again heard: “Let our Horny Girls show you a good time baby . . . ” Now, like I said, I am a car guy. I grew up with AAA road side service and my grandfather joined the auto club in Detroit over 70 years ago. I thought I knew would roadside service was, but Smart seems to have redefined it. While I appreciate their perspective on stress relief, at the time, I would have much preferred a tow truck.

Robert Farago
Robert Farago

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  • Landcrusher Landcrusher on May 24, 2009

    bumpy, That's actually interesting, but you did realize I was joking?

  • Shaker Shaker on May 24, 2009

    Wow, replace that Third World drivetrain with LiFePo batteries, controller and three-phase AC motor, they might have something.

  • Nick Nick on May 24, 2009

    Reminds me of the era when my work blackberry was frequently confused with an outcall service. I got many calls from hotels around the airport in Toronto. It was quite fun actually...I remember having a lengthy discussion with a would-be john about our being subject to a job action and the difficulty of finding good help. Your experience with Smart, both mechanical and with the 'help line' is pretty much what I would have expected.

  • RogerB34 RogerB34 on May 24, 2009

    So you couldn't reach Smart, did you have a good time baby?

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