Bailout Watch 300: GM's Mark LaNeve: There's Got to Be A Morning After…

Robert Farago
by Robert Farago

Mark LaNeve is GM’s Vice President, North America Vehicle Sales, Service and Marketing. Still. As such, the marketing maven must motivate the masses of metal movers who are morose at the moribund market. Of course, LaNeve has a major victory to report: the corporate mothership no longer depends on its dealers for its immediate and, let’s face it, longer term survival. That sponsorship has been transferred to the U.S. taxpayer. Still, in a letter to the stores [full text below], LaNeve reminded the troops what it’s all about. “I pledge to all of you that my team and I will continue to work together with you as we make the necessary structural changes to prove the viability of a new General Motors –to the current and incoming Administration, to Congress and, most of all, to our current and future customers.” Ah, customers. Now you’re talking!

“In that regard, I want to assure you that we will push ahead with our new product launches and our advanced technology. And perhaps most importantly, we need to sell the great cars and trucks we have on the lots today. We have worked hard this month to give you the tools needed to sell in a time everyone agrees is the most difficult the industry has seen in a while. We believe that the announcement of the loans will begin to build back consumer confidence, so there should be new sales opportunities out there.”

Should be? And what of the anti-bailout backlash)? Does LaNeve understand that the loans could make GM dealers’ jobs harder, as Americans wonder why they should pay twice for GM’s products? If he does– and that’s by no means a given– he ain’t sayin’. Would you?

Dear GM Dealers:

As I am sure you heard, today the President extended a financial bridge to General Motors and the domestic auto industry at a critical time for the U.S. auto industry and our nation’s economy. This action helps to preserve many jobs, and supports the continued operation of GM and the thousands of dealer partners, suppliers and small businesses across the country who work with us on a daily basis.

This action allows us to accelerate the completion of our aggressive restructuring plan for long-term, sustainable success. It will lead to a leaner, stronger General Motors, a company that is:

* Dedicated to great cars, trucks and crossovers with, exciting design, segment-leading fuel economy and world-class quality,


* Fully committed to leading in energy-saving vehicles and advanced technologies, and


* Responsive to the needs of our customers, our stakeholders and the communities in which we live and work.

I pledge to all of you that my team and I will continue to work together with you as we make the necessary structural changes to prove the viability of a new General Motors –to the current and incoming Administration, to Congress and, most of all, to our current and future customers.

In that regard, I want to assure you that we will push ahead with our new product launches and our advanced technology. And perhaps most importantly, we need to sell the great cars and trucks we have on the lots today. We have worked hard this month to give you the tools needed to sell in a time everyone agrees is the most difficult the industry has seen in a while. We believe that the announcement of the loans will begin to build back consumer confidence, so there should be new sales opportunities out there.

Finally, I want to let you know that the GM team and I cannot thank you enough for the support you have shown General Motors over the past few months. I truly believe that the effort you put in to supporting assistance for General Motors was key to making it happen. We have a lot of hard work ahead of us, but I am very optimistic and confident that the entire General Motors team will get the job done—and in a way that makes us all proud to be part of this great company.

I’ve scheduled an IDL broadcast for Monday, December 22 at 3 p.m. (EST), Channel 1, to talk more about the status of the federal bridge program, our business and give you more detail about our plans going forward.

Again, thank you from the bottom of my heart and I look forward to talking to you on Monday.

Mark LaNeve


Vice President


GM North America Vehicle Sales, Service and Marketing

Robert Farago
Robert Farago

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  • Anonymous Anonymous on Dec 22, 2008

    "Unless you are really stupid enough to think that the bailouts will continue indefinitely, or that GM will recover without the kind of bankruptcy that will allow it to drop your ass without giving you a dime. If you believe that then you probably believe my hair is real.” Yes I did say that this is pretty much a GM pinata here. Witness the above from one of the more vocal "best and brightest." Perhaps if Mr. LaNeve were handicapped you could poke more fun too.

  • No_slushbox No_slushbox on Dec 23, 2008
    Bridge2far: Is that all you have, comparing LaNeve's bad hairplugs a real disability? If that makes you feel better about the fact that Americans are being forced to pay billions to bail out a failed company then go right ahead. GM is in no way a Pinata. Normal companies go bankrupt, they don't get to beg for money in front of Congress. GM is getting preferential treatment on the taxpayers dime because a lot of special interests are involved. Just to give you a heads up, LaNeve is lying to the dealers to get them to keep moving metal while GM secretly plans to drive most of the excess dealers out of business.
  • Theflyersfan The wheel and tire combo is tragic and the "M Stripe" has to go, but overall, this one is a keeper. Provided the mileage isn't 300,000 and the service records don't read like a horror novel, this could be one of the last (almost) unmodified E34s out there that isn't rotting in a barn. I can see this ad being taken down quickly due to someone taking the chance. Recently had some good finds here. Which means Monday, we'll see a 1999 Honda Civic with falling off body mods from Pep Boys, a rusted fart can, Honda Rot with bad paint, 400,000 miles, and a biohazard interior, all for the unrealistic price of $10,000.
  • Theflyersfan Expect a press report about an expansion of VW's Mexican plant any day now. I'm all for worker's rights to get the best (and fair) wages and benefits possible, but didn't VW, and for that matter many of the Asian and European carmaker plants in the south, already have as good of, if not better wages already? This can drive a wedge in those plants and this might be a case of be careful what you wish for.
  • Jkross22 When I think about products that I buy that are of the highest quality or are of great value, I have no idea if they are made as a whole or in parts by unionized employees. As a customer, that's really all I care about. When I think about services I receive from unionized and non-unionized employees, it varies from C- to F levels of service. Will unionizing make the cars better or worse?
  • Namesakeone I think it's the age old conundrum: Every company (or industry) wants every other one to pay its workers well; well-paid workers make great customers. But nobody wants to pay their own workers well; that would eat into profits. So instead of what Henry Ford (the first) did over a century ago, we will have a lot of companies copying Nike in the 1980s: third-world employees (with a few highly-paid celebrity athlete endorsers) selling overpriced products to upper-middle-class Americans (with a few urban street youths willing to literally kill for that product), until there are no more upper-middle-class Americans left.
  • ToolGuy I was challenged by Tim's incisive opinion, but thankfully Jeff's multiple vanilla truisms have set me straight. Or something. 😉
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