Chrysler Financial Loses Personal Data; Tells Customer Six Weeks Later

chrysler financial loses personal data tells customer six weeks later

First, we're talking Chrysler Financial Canada. Second, the story in The Windsor Star omits a crucial piece of data (ironically enough): how many Chrysler customers were affected by the missing tape containing customer names, addresses and social insurance numbers. We know there's one, for sure, and he's more than a bit miffed at the delay between the Chrysler's data loss and the heads-up. "Chris Jovanovic, who leases a car from Chrysler, said the company was notified by United Parcel Service about the lost tape on Mar. 12 but a letter from Chrysler Financial dated Mar. 27 didn't arrive in his mailbox until Monday." Said letter assured Jovanovic "The data tape cannot be easily accessed and requires specialized software and equipment to read." So that's alright then. Not according to Jovanovich. "Someone who knows what they're doing could probably access the information. Nothing's that secure these days and it annoys me to think that if the tape never shows up, will we be looking over our shoulders for years waiting for the information to be used." While Jovanovich is seeing red (and a lawyer), Chrysler's no longer using brown. A spokeswoman said "after the tape went missing, internal processes were changed and the information is now sent by secure electronic transmissions. UPS is no longer used." So, bad publicity all 'round, eh?

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4 of 8 comments
  • Matthew Danda Matthew Danda on Apr 24, 2008

    Loss of privacy is an unavoidable consequence of this era. Get used to it.

  • Jeff Puthuff Jeff Puthuff on Apr 24, 2008

    Loss of privacy is one thing, but (for US citizens) someone having your SSN and all of your identity info is another. Thieves will sell your info to the Russian mafia in a heartbeat and you'll find on a check of your credit report accounts you never opened. The process of removing them and proving that they're not yours is arduous, very stressful. Just because it happens doesn't mean we should accept that it will happen or "get used to it." We should demand and receive the highest protection of OUR information.

  • Ralph SS Ralph SS on Apr 24, 2008

    I'm not sure what it is but I'm pretty sure it's not a Henry J. Plymouth show car from.....oh....late 50's?

  • Robert Schwartz Robert Schwartz on Apr 24, 2008

    Probably not a Henry J., but I don't think it is a Chrysler product either.