Dealer Accuses Fiat Chrysler of Falsifying Sales

Aaron Cole
by Aaron Cole

An Illinois dealer said in a lawsuit filed Tuesday that Fiat Chrysler Automobiles, through its regional sales offices, was intimidating and bribing dealers to report bogus sales at the end of the month to reach inflated sales targets. Automotive News reported first on the lawsuit.

The lawsuit filed by dealers of the Napleton Automotive Group accuses FCA of conspiring to inflate sales numbers through payments of tens of thousands of dollars to the dealer in co-op advertising accounts to disguise the practice. The lawsuit says FCA uses bogus third-party data from J.D. Power and Urban Science to falsely “verify” the sales figures and report publicly that the automaker has continued monthly sales growth since it emerged from bankruptcy in 2009.

The news of the lawsuit and its allegations sunk shares of Fiat so far that trading on its stock was halted in Europe, according to the Wall Street Journal.

The lawsuit alleges that dealers participating in FCA’s Volume Growth Program, which is a performance program that rewards sales, were enticed to falsify sales through an “earn and turn” program that would reward dealers that “sold” popular models with more of the same model. The lawsuit alleges that those sales were falsified at the end of the month, then backed out, to receive more popular selling models.

The lawsuit alleges that FCA asked the dealership group to falsely report sales of dozens of cars in exchange for $20,000, credited to the dealership’s advertising account.

FCA didn’t immediately comment on the lawsuit.

Last year, a dealer accused FCA-owned Maserati for falsifying nearly half their December 2014 sales by “punching” models that hadn’t yet been delivered.

Napleton ranked No. 41 in the top 125 largest auto dealers in the U.S. by Automotive News. It has filed several lawsuits against automakers since 1996, including lawsuits against Ford in 2001 and Volkswagen in 2010 for reasons unrelated to its current complaint against FCA.

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  • Vulpine Vulpine on Jan 14, 2016

    Two things wrong with this lawsuit: 1) Why is it just two dealerships that are owned by a single franchise that are filing this suit? 2) Why is this not a criminal investigation and only a civil suit? Whether true or not, these two questions bring the whole lawsuit into question. Could it be that the franchise itself is the one that's been doing questionable accounting?

    • See 3 previous
    • Vulpine Vulpine on Jan 15, 2016

      @Scoutdude #1 Maybe they are the only ones to have the guts to do so or they are the only one that is ethical enough to do so. -- Highly unlikely since this is almost guaranteed to cost them the franchise no matter how it comes out. -------------------------------------------- #2 Because they can’t file a criminal case you need a gov’t prosecuting attorney to do so. If this lawsuit has merit then it is highly likely that a criminal case could be filed. -- Which is exactly why this is questionable, as a legitimate complaint should go to government investigators. The fact that it didn't means these dealerships (one franchise) are after money, not justice.

  • And003 And003 on Jan 16, 2016

    Speaking for myself, until Napleton produces proof beyond a reasonable doubt that FCA is engaged in such activities, I have to regard their claims as suspect.

  • CoastieLenn I would do dirrrrrrty things for a pristine 95-96 Thunderbird SC.
  • Whynotaztec Like any other lease offer it makes sense to compare it to a purchase and see where you end up. The math isn’t all that hard and sometimes a lease can make sense, sometimes it can’t. the tough part with EVs now is where is the residual or trade in value going to be in 3 years?
  • Rick T. "If your driving conditions include near-freezing temps for a few months of the year, seek out a set of all-seasons. But if sunshine is frequent and the spectre of 60F weather strikes fear into the hearts of your neighbourhood, all-seasons could be a great choice." So all-seasons it is, apparently!
  • 1995 SC Should anyone here get a wild hair and buy this I have the 500 dollar tool you need to bleed the rear brakes if you have to crack open the ABS. Given the state you will. I love these cars (obviously) but trust me, as an owner you will be miles ahead to shell out for one that was maintained. But properly sorted these things will devour highway miles and that 4.6 will run forever and should be way less of a diva than my blown 3.8 equipped one. (and forget the NA 3.8...140HP was no match for this car).As an aside, if you drive this you will instantly realize how ergonomically bad modern cars are.These wheels look like the 17's you could get on a Fox Body Cobra R. I've always had it in the back of my mind to get a set in the right bolt pattern so I could upgrade the brakes but I just don't want to mess up the ride. If that was too much to read, from someone intamately familiar with MN-12's, skip this one. The ground effects alone make it worth a pass. They are not esecially easy to work on either.
  • Macca This one definitely brings back memories - my dad was a Ford-guy through the '80s and into the '90s, and my family had two MN12 vehicles, a '93 Thunderbird LX (maroon over gray) purchased for my mom around 1995 and an '89 Cougar LS (white over red velour, digital dash) for my brother's second car acquired a year or so later. The Essex V6's 140 hp was wholly inadequate for the ~3,600 lb car, but the look of the T-Bird seemed fairly exotic at the time in a small Midwest town. This was of course pre-modern internet days and we had no idea of the Essex head gasket woes held in store for both cars.The first to grenade was my bro's Cougar, circa 1997. My dad found a crate 3.8L and a local mechanic replaced it - though the new engine never felt quite right (rough idle). I remember expecting something miraculous from the new engine and then realizing that it was substandard even when new. Shortly thereafter my dad replaced the Thunderbird for my mom and took the Cougar for a new highway commute, giving my brother the Thunderbird. Not long after, the T-Bird's 3.8L V6 also suffered from head gasket failure which spelled its demise again under my brother's ownership. The stately Cougar was sold to a family member and it suffered the same head gasket fate with about 60,000 miles on the new engine.Combine this with multiple first-gen Taurus transmission issues and a lemon '86 Aerostar and my dad's brand loyalty came to an end in the late '90s with his purchase of a fourth-gen Maxima. I saw a mid-90s Thunderbird the other day for the first time in ages and it's still a fairly handsome design. Shame the mechanicals were such a letdown.
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