When it comes to TrueDelta (TD), we have to choose our words carefully. TTAC's information provider is what you might call a stickler for details– in the same sense that TV detective Adrian Monk is a bit bothered by asymmetry. So we couldn't proclaim "GMC Acadia and Saturn Outlook: Worse Than Average Repair Rates," even though TD's consumer panel reported it so. 'Cause then Karesh would crucify us for not reminding you that all these repair rates are pretty low. (Which we've just done.) I suppose we can quote from his press release without fear of contradiction. "The current update confirms the moderately high repair rate for the 2007 versions of these crossovers; there has been no improvement. Common problem areas include a valve within the air conditioning system, the front seats’ lumbar support adjusters, and the lid for the storage compartment on top of the instrument panel." But then we'd have to point out that "Based on survey responses, the repair rate for the 2008 Buick Enclave, along with the 2008 GMC Acadia and Saturn Outlook, is substantially lower than that of their 2007 counterparts: 38 successful repair trips per 100 vehicles per year. This compares to 98 successful repair trips per 100 vehicles per year for the 2007s at a similar age." Jeez, this fairness thing is a bitch.
5 Comments on “TrueDelta: GM’s Crossovers Have Reliability “Issues”...”
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Move along, move along…nothing to see here. It’s just that hoary “perception gap” manifesting itself here (quoting Maximum Bob).
I am shocked, a brand new platform in it’s first year has more problems than the second year of production, who would have seen that coming.
While any quality issues should be taken with concern, the ones listed here are definitely on the minor side. If there were major problems with engine, transmission or suspension (or imploding sunroofs… hello SRX!) then GM’s got a problem. This is the kind of stuff you can wean out of the parts supply chain pretty quick.
True Delta’s survey indicates some owners have been back to the dealer a couple of times for the same issue. It would be interesting to know if they are satisfied with their dealer’s responsiveness and competence.
What’s this? So GM quality hasn’t substantially improved like GM faithful keep saying? Excuse me for not being shocked.