Tag: warranty

By on July 8, 2013

TTAC commentator Kovalove writes:

Hi Sajeev,

Long-time lurker on a daily basis for over 5 years now. Not sure if this is a worthy question for Piston Slap but here we go: In about two weeks’ time I’ll make my final payment (0% loan ftw) on my 2008 Mazda3 GT 4-door (‘S Grand Touring’ in US spec) with just over 97,000 km. It has served me well with no at-cost repairs other than routine maintenance (some minor stuff was covered by warranty). I have been looking forward to payment-free living and would happily keep the car for many more years, but one thing has been rattling around in the back of my mind… (Read More…)

By on May 28, 2013

Fernando writes:

I own a 2005 Honda Civic Hybrid. At exactly 7 years and 7 months, and 68k miles, the battery quit. Being well within Honda’s 8 year, 80k miles warranty, the dealership replaced it fully free of charge. The vehicle is working like a charm again. Other than this mishap, it has been completely trouble-free, and does its job as a good commuter car perfectly.

So……where is the rub, you ask? (Read More…)

By on February 13, 2013

Dan writes:

Dear Sajeev,

A recent post on the CX-9 users forum (at www.mazdas247.com) caught my eye. An stalwart owner tore down his 3.5 (Ford) engine to clean up a sludging problem and broke a rod bolt in the process. He then discovered much to his dismay that replacement rod bolts are not considered “serviceable parts” by Mazda. In fact, it turns out that most of the internal engine components you would want to replace in a rebuild are not available from Mazda. (This is true for both the 3.5 and the more recent 3.7 litre versions.) Unavailable items include pistons, rings, bearings, etc. Searching on-line one can find the typical factory exploded parts diagrams with all these internal components listed, but in lieu of part numbers there is the notation, “This part is not serviced.” (Here’s an example) (Read More…)

By on January 31, 2013

NOTE: I received the following email from Saab Automobile Parts North America. As I was not aware of the recent details behind Saab’s parts/service operation (my bad) I felt obligated to share this, unedited, with everyone. – SM

Sajeev,

We read, with great interest, your latest Piston Slap post and the many comments in response to “The Last Saab = good Deal?” We wanted to take this opportunity to let you know about Saab Automobile Parts North America, the exclusive authorized provider of Saab Genuine Parts in North America. Venues like yours help us to get the message out that Saab Genuine Parts and Service are available. (Read More…)

By on August 6, 2012
YouTube Preview Image

The average Toyota Camry likely sells for somewhere in the neighborhood of $25,000.

What if you could buy a more durable version of that Camry for, say, $33k….  and get a bumper to bumper lifetime guarantee?

(Read More…)

By on July 10, 2012

When Joel Ewanick left Hyundai and signed on as GM’s marketing top gun, some people asked when he would do something like Hyundai’s warranties. Others said GM won’t dare. Announcing two new programs, GM dares, carefully. (Read More…)

By on January 2, 2012

Rodrigo writes:

Hello Sajeev,

I’m being offered a 2005 BMW 545i with 78,000 miles on the clock. Well-equipped with the sport package and manual transmission, it’s being offered at $18,000 (negotiable) by a co-worker’s family member who “wants to get rid of it quick so he can replace it with a new truck.” I’m told it’s been babied, but I’ll definitely be asking for service records and a chance to have it inspected by a German car indy mechanic that’s 3 blocks from my apartment. (Read More…)

By on December 29, 2011

 

Luiz writes:

Dear Steve/Sajeev:

I am a 35 year old elementary school principal, married with 2 kids (5 and 9), and a certified car nut who thinks and reads about them way too much, and who is a walking contradiction when it comes to cars. (Read More…)

By on December 27, 2011

 

Sam writes:

Hello, can you tell me what ever happened with the Porsche IMS concern? At 18K miles, an IMS bearing failure has caused a catastrophic engine failure in my Porsche 911. My Porsche dealer (who has done all of the Porsche recommended service on the car since new) just told me that there is nothing that they or Porsche can or will do, and that it is an isolated incident. I have since been doing research online, and I find out that an IMS bearing failure is not at all a rare occurrence.

I am not a litigious person and I am not out to tarnish the Porsche name. But with a repair cost of $19k, I cannot afford to get my car fixed. I am looking to get Porsche to step up and address what would appear to be a bearing design defect.

(Read More…)

By on December 8, 2011

 

Kevin writes:

Sajeev and Steve:

I am currently cruising through all four Canadian seasons in my 2008 6MT Audi S5.  Could be worse, I know.  The car is owned by Audi Finance, and apparently they want it back at the end of November – something about the lease term coming to an end.  As of late, conversations about the S5 have gone something like this:

Q1. Do you like it?
A1. Unequivocally!  It’s amazing.

Q2. Are you going to buy it out or extend the lease?
A2. Absof@!%inglutely not.

Q3. Why not – you just said you loved it?!
A3. True, but it’s a constant reminder of the adages (i) never buy a first year vehicle (ii) never lease a car out of warranty and (iii) someone, somewhere, is tired of her sh!t.  Well, maybe just the first two.

(Read More…)

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