Tag: service

By on May 16, 2016

Welded-together Land Rover transmission

The saga of a welded transmission seems to have come to a somewhat happy ending.

The Reddit whistleblower at the center of this story, who is an employee of the dealership in question, provided TTAC the details on how the repair came to be. A representative from Jaguar Land Rover was also able to confirm that the incident was resolved, resulting in a satisfied Land Rover owner.

(Read More…)

By on May 11, 2016

Welded-together Land Rover transmission

The “Just Rolled Into The Shop” subreddit usually shows an array of some of the worst maintained vehicles that customers bring into shops — but a post today showed negligence isn’t solely limited to those bringing in vehicles for service or repair.

User Valkyrier posted a picture of a welded transmission and explained the circumstances: that a dealership technician dropped and damaged it during an engine replacement and was planning to reinstall it … after welding it back together … without telling the vehicle’s owner.

(Read More…)

By on January 12, 2016


TTAC commentator Patrickj writes:

Sajeev, an update:

My 2006 Ford Freestyle that started this series has been traded in after 184,000 miles. It’s replacement is a 2015 Subaru Legacy, so I guess I wasn’t scared off by the CVT.

The reason for getting the Subaru is mostly because of the second A/C failure of the summer in the Freestyle, though it also needed four struts, assorted bushings, and a steering shaft (u-joints doing a weird stick-slip thing). CVT and engine have been been fine to the end, with only two transmission fluid changes.

(Read More…)

By on November 2, 2015


Sometime this year, Tesla Motors quietly ended its Ranger program that would dispatch service technicians to fix or send for service Tesla cars for a flat rate, Automotive News reported.

The program, which was touted by the company in 2012 as “transforming automotive service” said the service would cost $100 “regardless of how far away owners live from a Tesla Service Center.” Tesla’s service page now says: “Tesla Ranger service may be available in your area. Service begins at $100 per visit and increases based on your distance from the nearest Tesla service center.”

A four-year, prepaid service plan for the cars, which cost $2,400 and included unlimited Ranger service visits, now only costs $1,900 without mentioning Ranger service, according to the company. A spokesman for Tesla didn’t immediately comment on the report. (Read More…)

By on October 26, 2015


Japanese tire giant Bridgestone agreed Monday to buy Pep Boys for $835 million and potentially create the largest chain of U.S. automotive service centers, the companies announced.

The deal would create a chain of more than 3,000 auto care stores — 2,200 Bridgestone-owned centers including Tires Plus, Firestone Complete Auto Care, Hibdon Tires Plus and Wheel Works, and more than 800 company-owned Pep Boys stores.

According to the companies the deal will finalize in early 2016.  (Read More…)

By on August 13, 2015

opelrussia-autoworld.com_General Motors dealers in Russia are unhappy at the compensation the automaker is offering as it pulls out of the country, Wards Auto is reporting.

Russian dealers want more than it cost to start their dealerships, the report details. Negotiations stalled on how much GM would discount service contracts for thousands of GM cars currently on the road, and how much GM would offer dealers who need to change their businesses after GM leaves the country. The latest round of negotiations stalled in July.

GM sold more than 247,000 Chevrolet, Daewoo, Opel and Cadillac cars in Russia in 2014, which was down more than 24 percent from the prior year. This week, Cadillac CEO Johan de Nysschen said the luxury automaker would focus on sales in Russia — and also China and the Middle East — even after GM announced it would be leaving that country.

(Read More…)

By on July 9, 2015


Volvo announced today it will warranty any replaced part and labor, not including wear-and-tear items and accessories, for the life of the car. The coverage extends only to service at dealerships.

Volvo owners will pay for the initial replacement parts and labor on vehicles with expired warranties, but Volvo will pay for any additional service on that part for as long as the owner has the car. The parts warranty covers all models from all years and will be honored at all North American Volvo dealerships, according to the automaker.

(Read More…)

By on June 30, 2015


I grew up in the back of two-door family cars ranging from a ’67 Camaro to an ’83 Civic 1500 “S”. It never seemed like a hardship to me. Nor does it seem like a hardship to have my six-year-old son in the back of my Accord Coupe. He knows how to let himself in and out of the back seat. It’s no different from having a four-door sedan and letting him out of the back door. Ninety-nine percent of the time I don’t even think about it.

The other one percent of the time is when I clean the interior of the car. It takes the strength of Hercules and the flexibility of a Cirque du Soleil headliner to get the explosion of fast food, Legos, school paperwork, and miscellaneous unidentifiable items out of the cave behind the front seats. And then I have to condition the leather, you see, which would work better if my arms were between six and eighteen inches longer. So having done all that this past Sunday, I figured I’d do my other least favorite job: brake dust removal. I was already in a bit of a bad mood, crouching next to my Griot’s Garage bucket and shaking out my favorite horse-hair wheel brush, when I saw it.

Oh, hell no.

(Read More…)

By on February 23, 2015



Obligatory E39 Photo. (photo courtesy: bimmerforums.com)

John writes:

Hi Sajeev!

I’m still only three years into the car business and I still haven’t wrapped my brain around one thing: xenon headlamps. As a used car manager I’ve replaced plenty of xenon bulbs (pricey) and even some ballasts (really pricey).

Are you sold on their usefulness? To me it seems like a giant waste of money.

(Read More…)

By on August 27, 2014


(photo courtesy: http://forums.bimmerforums.com)

Pick Up The Pace! (photo courtesy: http://forums.bimmerforums.com)

Longtime TTAC Commentator ajla writes:

Hi Sajeev,

I do a more through job at the time of purchase, but every year after I do a drain/refill on the radiator and replace some transmission fluid by using my fluid extractor to vacuum up as much ATF as possible through the dipstick tube.

I know that I’m not getting all the fluids exchanged this way, but my question is how much of a positive impact is this regiment actually having on my cars? Am I just wasting my time? I haven’t suffered a mechanical failure since I started doing this, but I don’t know if that proves much.

Keep in mind that the vehicles I tend to own are 20 to 30 years old.

(Read More…)

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