Tag: service

By on August 13, 2015

opelrussia-autoworld.com_General Motors dealers in Russia are unhappy at the compensation the automaker is offering as it pulls out of the country, Wards Auto is reporting.

Russian dealers want more than it cost to start their dealerships, the report details. Negotiations stalled on how much GM would discount service contracts for thousands of GM cars currently on the road, and how much GM would offer dealers who need to change their businesses after GM leaves the country. The latest round of negotiations stalled in July.

GM sold more than 247,000 Chevrolet, Daewoo, Opel and Cadillac cars in Russia in 2014, which was down more than 24 percent from the prior year. This week, Cadillac CEO Johan de Nysschen said the luxury automaker would focus on sales in Russia — and also China and the Middle East — even after GM announced it would be leaving that country.

(Read More…)

By on July 9, 2015

163787_Volvo_XC90_at_the_Swedish_Royal_Wedding

Volvo announced today it will warranty any replaced part and labor, not including wear-and-tear items and accessories, for the life of the car. The coverage extends only to service at dealerships.

Volvo owners will pay for the initial replacement parts and labor on vehicles with expired warranties, but Volvo will pay for any additional service on that part for as long as the owner has the car. The parts warranty covers all models from all years and will be honored at all North American Volvo dealerships, according to the automaker.

(Read More…)

By on June 30, 2015

20150628_181855

I grew up in the back of two-door family cars ranging from a ’67 Camaro to an ’83 Civic 1500 “S”. It never seemed like a hardship to me. Nor does it seem like a hardship to have my six-year-old son in the back of my Accord Coupe. He knows how to let himself in and out of the back seat. It’s no different from having a four-door sedan and letting him out of the back door. Ninety-nine percent of the time I don’t even think about it.

The other one percent of the time is when I clean the interior of the car. It takes the strength of Hercules and the flexibility of a Cirque du Soleil headliner to get the explosion of fast food, Legos, school paperwork, and miscellaneous unidentifiable items out of the cave behind the front seats. And then I have to condition the leather, you see, which would work better if my arms were between six and eighteen inches longer. So having done all that this past Sunday, I figured I’d do my other least favorite job: brake dust removal. I was already in a bit of a bad mood, crouching next to my Griot’s Garage bucket and shaking out my favorite horse-hair wheel brush, when I saw it.

Oh, hell no.

(Read More…)

By on February 23, 2015

 

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Obligatory E39 Photo. (photo courtesy: bimmerforums.com)

John writes:

Hi Sajeev!

I’m still only three years into the car business and I still haven’t wrapped my brain around one thing: xenon headlamps. As a used car manager I’ve replaced plenty of xenon bulbs (pricey) and even some ballasts (really pricey).

Are you sold on their usefulness? To me it seems like a giant waste of money.

(Read More…)

By on August 27, 2014

 

(photo courtesy: http://forums.bimmerforums.com)

Pick Up The Pace! (photo courtesy: http://forums.bimmerforums.com)

Longtime TTAC Commentator ajla writes:

Hi Sajeev,

I do a more through job at the time of purchase, but every year after I do a drain/refill on the radiator and replace some transmission fluid by using my fluid extractor to vacuum up as much ATF as possible through the dipstick tube.

I know that I’m not getting all the fluids exchanged this way, but my question is how much of a positive impact is this regiment actually having on my cars? Am I just wasting my time? I haven’t suffered a mechanical failure since I started doing this, but I don’t know if that proves much.

Keep in mind that the vehicles I tend to own are 20 to 30 years old.

(Read More…)

By on June 30, 2014

TTAC commentator M0L0TOV has an update for us:

Hey Sajeev,

I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I tried contacting them via their website but almost a week had passed and no response. So I contact them via their Facebook page, the next day I got a response with a phone number, name, and e-mail address of somebody at corporate to contact. I sent them an e-mail, I got a call from the owner of the Aamco where I had originally taken my car within ten minutes. (Read More…)

By on June 9, 2014

TTAC commentator M0L0TOV writes:

Greetings All-Knowing Sajeev,

I am looking for some insight on an ongoing issue with my workhorse. I have a 2003 Ford Focus ZX-5 with 160,000 miles. A little bit over a year ago, I had Aamco rebuild the automatic transmission on my car for the tune of $2500. Apparently, my car seems to have an appetite for transmissions, I’m on #4 now (original, warranty, junkyard, Aamco). (Read More…)

By on June 6, 2013

Picture courtesy motorstown.com

A free-maintenance program introduced earlier this year to get its full-size pickups moving was expanded across the entire 2014 line.  For most 2014 vehicles, Chevrolet, Buick and GMC dealers will complete an oil and filter change, four-wheel tire rotation, and conduct a 27-point vehicle inspection based on what’s called for in the vehicle’s maintenance plan.

According to GM CEO Dan Akerson, this plan sells more cars: (Read More…)

By on January 21, 2013

Die, sucker!

Automortal Sins will be an infrequent series about the true sins in the auto business. It won’t be the sins which some bloggers regard huge. We won’t blame lapses in styling, branding, we won’t lambast OEMs for abandoning sports cars in favor of appliances. Building the wrong car once in a while is a minor iniquity compared to the huge, most egregious, and definitely mortal sins committed by automakers every day, without the smallest amount of remorse. Here is the first one:
(Read More…)

By on May 21, 2012

Five years ago, car dealers throughout the country were hit hard by carmageddon. Now, they are about to get hit again where it really hurts: In the workshop, where the real money is being made. The auto sales collapse of 2008 winds its way through the years like a diet through an anaconda. While showrooms were empty five years ago, now it’s the service bays that are deserted. (Read More…)

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