Tag: Repair

By on September 15, 2017

20-2014-jeep-cherokee-chrome-grille

Lucky is the new car buyer who isn’t saddled with a trip to the dealer for recall work within the first few years of ownership. The modern age provides us with a great many wonderful things — avocadoes year-round, transmission cogs we can count on all 10 fingers, UberEATS — but it hasn’t turned the average vehicle into a paragon of reliability.

Last year, Fiat Chrysler Automobiles issued a recall for 323,400 2014 and 2015 Jeep Cherokees, as well as 2015 Renegades, Chrysler 200s, and Ram ProMasters. FCA threw the 2018 Fiat 500X in there for good measure. The problem stemmed from the automaker’s finicky nine-speed automatic transmission. Thanks to insufficient crimps in the transmission sensor cluster’s wire harness (and the subsequent trouble code sent to the vehicle’s diagnostic system), some owners suddenly found their Jeep, Chrysler or Ram coasting along in neutral — a default position — instead of drive. Can’t have that.

The recall — a minor fix — didn’t seem like a big deal. The vehicles would normally be drivable (for a time, anyway) after the engine was shut off and turned back on again, making a trip to the nearest certified FCA dealership relatively trouble-free. For one Cherokee owner, however, the repair work stood to cost him $2,000 more than what he paid for the vehicle. (Read More…)

By on June 7, 2017

2011 Volkswagen Jetta, Image: TTAC

A problem faced by many Volkswagen TDI owners over the past several years has become a thornier issue ever since the company’s diesel debacle.

North of the border, several owners of 2.0-liter diesel models have turned to the media after high-pressure fuel pump failures turned their vehicles into Teutonic paperweights. The problem facing the owners was unique: to have the automaker buy back their vehicles as part of the emissions scandal settlement, the cars needed to be in running order. No longer covered by warranty, the cost to repair a fuel system contaminated by metal fragments was potentially more than the owners would receive in the buyback.

The burning anger is enough to melt snow. (Read More…)

By on April 25, 2017

Repair Auto Mechanic Car Automobile Service

Nothing lasts forever, as Axl Rose once said. After flatlining for a couple of years, during which time car owners — on average — saw no increases in repair costs stemming from “check engine” lights, bills are headed back up.

A study looking at average repair costs in 2016 has found that the price of discovering the cause of that dreaded light rose 2.7 percent between last year and 2015. That brings the average repair bill for this type of garage visit to $398. However, not every region of America took a hit. (Read More…)

By on April 6, 2017

Image: Snowstorm/Tesla Motors Club forum]

Imagine you’ve just taken delivery of a car with a price tag of $127,100. You’re leasing it for a monthly sum that could pay for a nice two-bedroom apartment in most North American cities.

The A-pillar is torn. Split. Structurally compromised. And it was delivered that way from the factory.

According to one Toronto-area man, that’s the situation he’s facing with a brand-new Tesla Model S 90D. (Read More…)

By on April 4, 2017

Auto Repair

According to the American Automobile Association, one third of drivers in the U.S. cannot pay for an unforeseen vehicle repair without going into debt.

AAA says the average trip to the shop will set you back between $500 and $600. So, what does that mean for the 64 million American drivers who can’t afford an unexpected repair bill? (Read More…)

By on March 27, 2017

tdiengine

Volkswagen’s U.S. diesel woes have consumed most of the oxygen in the room for the past year and a half, but Europe has its own issues with the automaker’s emissions-spewing powerplants.

While owners on the continent haven’t had to hand their vehicle over in exchange for cash, the region’s less-stringent environmental laws still require that VW offer a fix for its rigged diesel engines. Good news for air quality, but bad news — apparently — for drivers. Many owners have discovered the fix turns a perfectly fine (though illegal) vehicle into a nightmare. (Read More…)

By on January 24, 2017

car breakdown (dagnyg/Flickr)

Brian writes:

Hi there — I’ve been doing a lot of research (Googling) as of late to truly understand car reliability. I’ve been reading through sites like Carcomplaints.com, Truedelta.com, Consumer Reports, JD Power, specific car model forums, etc. What I really want to is, how accurate is this information? For example, you can look on Car Complaints and see that some models have awful reliability, but then you dig into it and realize it’s only five reported incidences of the same problem. And then you look at other websites that barely mention this particular problem.

So what gives? Even if it is a major problem, what are the chances you would end it up with it if you bought that particular model and year? (Read More…)

By on September 13, 2016

hail-damage-1272030_960_720

Luis writes:

Hi Sajeev,

I live in Texas where we’ve had terrible rain and hail storms. My daily driver is a 2004 Acura RSX Type-S with 111,000 miles on the clock. I purchased it second hand last year after driving my last car for ten years. A ’99 Civic coupe (178k miles, which I still own but leave parked). Anyway, the Acura incurred at least $7,000 in hail damage, mostly on the roof, hood and trunk, and minor damage on the sides. My question is: should I keep it? It runs great and has never been modded or in an accident. The insurance will pay off the balance of my loan (about $6,200) and make it even-Steven, or they will pay around $6,000 (which is the value minus the assumed auction price of $1,100) to the bank and I will have to pay the $1,100 balance and be able to keep it. Either way, it will make it a “total loss”. The adjuster said it will not be branded on the title as salvage but will be deemed a total loss that will show up on a Carfax. Making full coverage is not an option. (Read More…)

By on September 9, 2016

2015-09-22_15-53-44

TTAC Commentator Kurt_B writes:

Hi TTAC. I’m a long time reader and member. My four-year-old Mustang hood is peeling. Ford does not cover this issue outside of the three-year comprehensive warranty, and even when repaints are authorized they don’t last. This is a very common issue that has to do with poor paint adhesion to aluminum. I’m pretty sure we’re going to see peeling 2015+ F150s in a few years with their aluminum panels.

For Sajeev: A lot of owners buy aftermarket fiberglass hoods (Cervini, etc). Others have their factory hoods repainted, which may or may not last. One shop I went to suggested vinyl-wrapping the hood — something I really don’t want to do to a four-year-old car. (Read More…)

By on July 20, 2016

flat tire (Michael Kappel/Flickr)

More Americans enjoyed a vacation on the side of the road last year than ever before, according to the American Automobile Association.

Vehicle breakdowns reached a new high in 2015, with 32 million calls logged to AAA from drivers in distress. Of the most common problems, vehicles less than five years old make up a large part of the tally. So, what’s the deal? Are vehicles going backwards in quality? (Read More…)

By on July 19, 2016

Deer Crossing Dixboro Road, Superior Township, Michigan, Image: By Dwight Burdette (Own work) [CC BY 3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons

Michael writes:

Hi Sajeev,

Back in December, I purchased a new 2016 Ford Mustang 2.3-liter Ecoboost. Awesome car, my first Ecoboost and my first “sports” car. Anyway, the vehicle only has 2,200 miles and I’m still very much breaking it in.

Much to my dismay, last week while driving home through a wooded stretch, I struck a deer in the middle of the road. The deer was already dead, laying across multiple lanes with no way for me to avoid.

(Read More…)

By on July 12, 2016

2010 Subaru Outback Rear 3/4, Image: Subaru

Nigel writes:

I own a 2011 Subaru Outback that just reached 107,000 miles. The past four bills I’ve received for it have cost anywhere from $300-580 a pop (two were for maintenance, plus the timing belt and new brakes up front).

Should I get used to high bills for it, or am I just getting ripped off by the dealership?

(Read More…)

By on June 4, 2016

press03-model-x-front-three-quarter-with-doors-open

Tesla Model X owners might want to double check their insurance coverage before hitting those rural highways in search of ecologically sensitive adventure.

Now that the electric SUV is rolling out of Fremont in bigger numbers, owners are starting to experience the normal headaches that come with vehicle ownership. One nagging issue owners are discovering is the cost of replacing the acres and acres of glass that make up the vehicle’s panoramic windshield. (Which happens to be the biggest in the industry.) (Read More…)

By on May 16, 2016

Welded-together Land Rover transmission

The saga of a welded transmission seems to have come to a somewhat happy ending.

The Reddit whistleblower at the center of this story, who is an employee of the dealership in question, provided TTAC the details on how the repair came to be. A representative from Jaguar Land Rover was also able to confirm that the incident was resolved, resulting in a satisfied Land Rover owner.

(Read More…)

By on May 11, 2016

Welded-together Land Rover transmission

The “Just Rolled Into The Shop” subreddit usually shows an array of some of the worst maintained vehicles that customers bring into shops — but a post today showed negligence isn’t solely limited to those bringing in vehicles for service or repair.

User Valkyrier posted a picture of a welded transmission and explained the circumstances: that a dealership technician dropped and damaged it during an engine replacement and was planning to reinstall it … after welding it back together … without telling the vehicle’s owner.

(Read More…)

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