#reliability

We can’t call it The Big Mo. Medium Mo might also be too strong a term.

But Fiat Chrysler Automobiles’ Alfa Romeo division is beginning to pick up a measure of Giulia sales momentum in the United States. And with the launch of the Alfa Romeo Stelvio, Alfa’s first utility vehicle, occurring now, we should expect to see major improvements in the third and fourth-quarter of 2017.

But this big medium modest momentum comes as high-profile Alfa Romeo Giulias, the Giulias that land in the hands of the people who tell the world about the Giulia, fail with shocking regularity.

The latest failure? Last night, in the hands of a Jalopnik crew that lived to tell the tale.

How did you celebrate Warren Brown Day? What? You didn’t know about Warren Brown Day? Well, my friend, allow me to fill you in. If you are a subject of the Washington, DC metro area, then June 15th was officially Warren Brown Day for you. The day celebrates Warren Brown’s contributions to automotive journalism. This came as a great surprise to me; as far as I knew, Mr. Brown’s primary contribution to automotive journalism was finding a way to get around the Washington Post‘s policy on accepting luxury travel.

It occurred to me that maybe the city was honoring a different Warren Brown, so I went back and checked the original article in American Journalism Review to make sure that I had the right guy. Once I started re-reading it, however, I quickly forgot all about Mr. Brown and his Italian vacation, because the most important story Frank Greves tells in his overview of automotive journalism has nothing whatsoever to do with the perks of the business.

We’re all abuzz about Camrys here at TTAC, or so it would seem. Our website, our tweets, even our Slack conversations always manage to conjure up the specter of the Great One. No, not Gretzky – another consistent scorer.

The Camry.

Nine years on, and I’m still wracked with guilt over letting the best car I’ve ever owned — the most reliable and trustworthy car to ever find its way into my life — fade away into the automotive afterlife. It certainly didn’t deserve to be traded in at a used car lot for peanuts, and I can barely entertain the thought of what came next. No, it was wrong to let it go, but financial circumstances at the time necessitated a vehicle with no deferred backlog of minor repairs. Certainly, my job at the time didn’t jibe with an odometer reading approaching the half-million kilometer mark.

I’m of course talking about a rare beast born from a litter of lookalikes. A 1994 Toyota Camry. But not just any run-of-the-mill, plain-Jane Camry. Yes, it was beige — it was hard to find one that wasn’t — but my Camry stood out. It excelled. It impressed. It had two doors. Two doors … and a stick shift.

Truly the Greatest Generation, the North American market Camrys of model years 1992 to 1996 were big, roomy, comfortable, efficient, and — above all else — reliable. It was a better Buick, and in (admittedly conservative) coupe form, something special.

It’s time to refill the hopper on the questions that keep you awake at night. Send them to askjack@calamarco.com. Help me help you. If you’ve sent me a question and you don’t yet have an answer, feel free to send it again or just remind me to look for your email. You would be amazed at the volume of correspondence I get every day, most of it from people who want to learn how to get press cars. Why would you ask me that? Ask a mommyblogger.

With that out of the way, let’s get to a question that, truthfully, should be asked a lot more often than it currently is being asked, both by customers and manufacturers.

Despite garnering below-average reliability ratings, Tesla is probably the one car brand with the most fervent disciples. While not all Tesla fans are blindly loyal, most are willing to cut the company much more slack than you would Ford the next time your Focus’ bum transmission acts up. Granted, Tesla’s automobiles do possess elements that most Fords do not — namely prestige and a highly unique driving experience.

An elegantly fashionable car will, of course, be more easily forgiven for its missteps than some plain-Jane model. However, the Model S and X have suffered more than just the occasional mechanical error. The Model X is infamous for its malfunctioning electronic doors and wonky electronic interface, while the Model S has suffered from quality control issues since day one. Still, every time an owner voices a concern about reliability or the company’s lackluster ability to service its vehicles, their complaint usually comes with an addendum specifying that they still adore their purchase.

Jalopnik published its review of the 2017 Alfa Romeo Giulia Quadrifoglio (man, Quadrifoglio takes forever to type) and the world discovered that Jalopnik’s Giulia did not require a tow truck.

That sounds terribly sarcastic, but we wouldn’t be compelled to point out the relative reliability of Jalopnik’s Giulia Quadrifoglio (my goodness, Quadrifoglio takes forever to type) if Giulias hadn’t failed so miserably at other prominent publications in the recent past.

Jalopnik’s 2017 Alfa Romeo Giulia Quadrifoglio didn’t struggle with remote starts, spend time getting fixed at a dealer, stall while parking, or die in traffic. Bless its thumping Italian heart. But Jalopnik’s Giulia Quadrifoglio was far from perfect. Editor-in-chief Patrick George says he doesn’t care: “I am willing to do what the Alfisti have done for decades and chalk up most of its flaws to that thing that is so elusive in modern cars: character.”

But George told me yesterday, “It’s not weirdo enthusiasts like me that Alfa Romeo has to convince. It’s normal folks who might otherwise buy a BMW or a Lexus.”

“And they’re not going to put up with these issues.”

In the latest episode of Consumer Reports’ Talking Cars YouTube show, hosts Jon Linkov, Gabe Shenhar, and Mike Monticello discussed the persistence with which their bought-and-paid for 2017 Alfa Romeo Giulia Ti has visited the dealer.

Only recently purchased by Consumer Reports’ undercover team, the new Alfa Romeo Giulia has hardly been able to undergo Consumer Reports’ testing.

“It’s a sexy car,” Shenhar says in introducing the new Alfa. “It has a really storied brand name. As compelling as it might look,” Shenhar says, introducing the new Alfa,”I don’t know if I’m ready to send anyone to buy this car.”

“It’s been back to the dealer about three times since we bought it.”

Navigating the new car market can be treacherous, but the used market is significantly larger and riddled with more hidden pitfalls. Used cars also offer the best potential value for your money, provided you don’t end up with a lemon. Even something that passes your initial scrutiny might be a few months away from becoming a clattering heap.

Fortunately, Consumer Reports keeps a running tally on the worst second-hand garbage that money can buy. Taken from its most recent ranking, here are some of the more common models from the last 10 years that scored so poorly in reliability that they aren’t even worth your consideration.

Perhaps we’ve finally hit a point where the old ways actually are the best. Gizmo-centric problems seem more important than ever to J.D. Power and Associates in this year’s dependability ranking, which examined problems experienced over the last 12 months on three-year-old vehicles and highlighted electronic accessories as a major issue.

So, a car that has a rock-solid drivetrain still might not make the grade due to a wonky multimedia system. A good example of this was J.D. Power’s chosen pickup, the Ford F-150. While the Ford achieved top marks for the quality of its interior, exterior, and electrics, the Toyota Tundra possessed vastly superior powertrain reliability.

It’s a similar story with the minivan segment. While the Toyota Sienna was given the crown, the Chrysler Town & Country actually had fewer reported problems in every area except the powertrain — and even that was still rated above average. It makes you wonder how much of the long-term quality being tested here is influenced by J.D. Power’s initial quality categories, which it splits into separate mechanical and “design” groups.

Update: It was brought to our attention by a spokesperson for FCA that iSeeCars.com’s study includes complaints about parts availability for recall campaigns, which in and of themselves are not necessarily safety issue complaints. These complaints can skew the per-model results in a big way. While iSeeCars works out the data, take the results below with a grain of salt as they will more than likely change. —Mark

Update 2: iSeeCars retabulated the data for the below-mentioned study without recall parts availability complaints and came up with the same top 10 results. Still, the fact remains, not all NHTSA complaints are verified; anyone can submit a complaint, regardless of whether they own said vehicle. In 2010, Toyota ran into problems verifying complaints from NHTSA’s database, and Tesla more recently had issues with one particularly problematic complainer … from Australia.

Safety complaints come in all forms, some of them frivolous, but minor annoyances usually fail to make the attention of the National Highway Traffic Safety Administration.

When all safety complaints leveled against a model are weighed against the volume of vehicles sold, potential customers are left with a clearer picture of what headaches they might expect after signing on the dotted line. Meanwhile, automakers could realize they have a problem to fix.

In a recent study based on NHTSA complaints, one brand showed why quality control is key to keeping a loyal customer base, and how problems in the past can haunt a company for years.

It’s normal for many new car buyers to fall out of love with their vehicles once the honeymoon is over and the thrill is gone, though the majority stick with their vehicles for the long haul — well, until the lease period is up, anyway.

The jilted romantics will run to tell Consumer Reports and anyone else in their immediate vicinity about how unsatisfied they are with their car’s finicky infotainment unit and herky-jerky transmission, but their complaints fail to shed any light on costs. Initial quality and customer satisfaction are nice things, but what about the impact on the buyer’s wallet over time?

Kelley Blue Book can provide some advice, as it tallies up the top brands and models based on ownership costs over a five-year period.

Remember the I Love Lucy sketch when Lucy gets a job at a factory where she has to wrap chocolates? She’s feeling pretty smug over how well she is performing until they accelerate the line and candies begin spilling out onto the floor and she scrambles around trying to save them all.

Well Subaru is suffering from a similar, less hysterical, problem right now with its own quality control.

Buick grabbed much of the limelight when Consumer Reports released its 2016 reliability survey results yesterday, earning the best-ever brand ranking of any domestic marque. But atop the leaderboard, Lexus and its Toyota parent brand continued the automaker’s reign.

Not surprisingly, three of the five most reliable vehicles in America are therefore Lexus and Toyota products. With the Lexus GS and Toyota 4Runner, the top 10 list is half-filled with Toyota products. Only one vehicle in the top ten is a domestic, the eighth-ranked Chevrolet Cruze.

They may be reliable, but do Americans actually want these vehicles? We took a look at the five least reliable vehicles in America and realized that, yes, in some cases, Americans do want them. In fact, the vehicles on the least reliable list account for 2.7 percent of the U.S. new vehicle market.

When it comes to the five most reliable vehicles in Consumer Reports’ survey, less than 1 percent of the market’s buying habits are represented.

Headlining 2016’s Consumer Reports annual reliability rankings were the dreadful results of four Fiat Chrysler Automobiles’ brands. Bringing up the rear in uninterrupted fashion were Dodge, Chrysler, Fiat, and Ram. Jeep was only three spots ahead of Dodge.

Not coincidentally then, two of the five least reliable new vehicles on sale in America are also FCA products. All five are domestics, though they’re not all built in the United States.

Still, poor reliability does not necessarily correspond to poor marketplace performances. Three of the five least reliable vehicles in America are sales leaders in their respective categories; another is a steady top-tier player.

And one of the least reliable new vehicles on sale today has failed so badly in the marketplace that its days are numbered.

Many industry reporters and enthusiasts attached stigma to early mass market hybrids because of the unknown reliability of their batteries. Potential owners worried that a failed battery would stick them with an expensive, out-of-warranty repair bill.

The first generation of hybrid vehicles hit the streets right around the turn of the century, right at the same time the domestic market was in love with SUVs. Anecdotes abounded about how dangerous and expensive hybrids would be to fix and maintain. Now that they’ve been on the road for over a decade, data shows — for the most part — there was no reason to fear these electrified fuel sippers.