By on March 21, 2017

tesla model x

Despite garnering below-average reliability ratings, Tesla is probably the one car brand with the most fervent disciples. While not all Tesla fans are blindly loyal, most are willing to cut the company much more slack than you would Ford the next time your Focus’ bum transmission acts up. Granted, Tesla’s automobiles do possess elements that most Fords do not — namely prestige and a highly unique driving experience.

An elegantly fashionable car will, of course, be more easily forgiven for its missteps than some plain-Jane model. However, the Model S and X have suffered more than just the occasional mechanical error. The Model X is infamous for its malfunctioning electronic doors and wonky electronic interface, while the Model S has suffered from quality control issues since day one. Still, every time an owner voices a concern about reliability or the company’s lackluster ability to service its vehicles, their complaint usually comes with an addendum specifying that they still adore their purchase.  (Read More…)

By on March 21, 2017

2017 Alfa Romeo Giulia Quadrifoglio - Image: FCA

Jalopnik published its review of the 2017 Alfa Romeo Giulia Quadrifoglio (man, Quadrifoglio takes forever to type) and the world discovered that Jalopnik’s Giulia did not require a tow truck.

That sounds terribly sarcastic, but we wouldn’t be compelled to point out the relative reliability of Jalopnik’s Giulia Quadrifoglio (my goodness, Quadrifoglio takes forever to type) if Giulias hadn’t failed so miserably at other prominent publications in the recent past.

Jalopnik’s 2017 Alfa Romeo Giulia Quadrifoglio didn’t struggle with remote starts, spend time getting fixed at a dealer, stall while parking, or die in traffic. Bless its thumping Italian heart. But Jalopnik’s Giulia Quadrifoglio was far from perfect. Editor-in-chief Patrick George says he doesn’t care: “I am willing to do what the Alfisti have done for decades and chalk up most of its flaws to that thing that is so elusive in modern cars: character.”

But George told me yesterday, “It’s not weirdo enthusiasts like me that Alfa Romeo has to convince. It’s normal folks who might otherwise buy a BMW or a Lexus.”

“And they’re not going to put up with these issues.” (Read More…)

By on March 15, 2017

2017 Alfa Romeo Giulia Ti - Image: FCA

In the latest episode of Consumer Reports’ Talking Cars YouTube show, hosts Jon Linkov, Gabe Shenhar, and Mike Monticello discussed the persistence with which their bought-and-paid for 2017 Alfa Romeo Giulia Ti has visited the dealer.

Only recently purchased by Consumer Reports’ undercover team, the new Alfa Romeo Giulia has hardly been able to undergo Consumer Reports’ testing.

“It’s a sexy car,” Shenhar says in introducing the new Alfa. “It has a really storied brand name. As compelling as it might look,” Shenhar says, introducing the new Alfa,”I don’t know if I’m ready to send anyone to buy this car.”

“It’s been back to the dealer about three times since we bought it.” (Read More…)

By on March 1, 2017

2015-cadillac-ats-sedan

Navigating the new car market can be treacherous, but the used market is significantly larger and riddled with more hidden pitfalls. Used cars also offer the best potential value for your money, provided you don’t end up with a lemon. Even something that passes your initial scrutiny might be a few months away from becoming a clattering heap.

Fortunately, Consumer Reports keeps a running tally on the worst second-hand garbage that money can buy. Taken from its most recent ranking, here are some of the more common models from the last 10 years that scored so poorly in reliability that they aren’t even worth your consideration. (Read More…)

By on February 22, 2017

2016 Ford Mustang GT

Perhaps we’ve finally hit a point where the old ways actually are the best. Gizmo-centric problems seem more important than ever to J.D. Power and Associates in this year’s dependability ranking, which examined problems experienced over the last 12 months on three-year-old vehicles and highlighted electronic accessories as a major issue.

So, a car that has a rock-solid drivetrain still might not make the grade due to a wonky multimedia system. A good example of this was J.D. Power’s chosen pickup, the Ford F-150. While the Ford achieved top marks for the quality of its interior, exterior, and electrics, the Toyota Tundra possessed vastly superior powertrain reliability.

It’s a similar story with the minivan segment. While the Toyota Sienna was given the crown, the Chrysler Town & Country actually had fewer reported problems in every area except the powertrain — and even that was still rated above average. It makes you wonder how much of the long-term quality being tested here is influenced by J.D. Power’s initial quality categories, which it splits into separate mechanical and “design” groups. (Read More…)

By on February 10, 2017

2015 Chrysler 300S

Update: It was brought to our attention by a spokesperson for FCA that iSeeCars.com’s study includes complaints about parts availability for recall campaigns, which in and of themselves are not necessarily safety issue complaints. These complaints can skew the per-model results in a big way. While iSeeCars works out the data, take the results below with a grain of salt as they will more than likely change. —Mark

Update 2: iSeeCars retabulated the data for the below-mentioned study without recall parts availability complaints and came up with the same top 10 results. Still, the fact remains, not all NHTSA complaints are verified; anyone can submit a complaint, regardless of whether they own said vehicle. In 2010, Toyota ran into problems verifying complaints from NHTSA’s database, and Tesla more recently had issues with one particularly problematic complainer … from Australia.

Safety complaints come in all forms, some of them frivolous, but minor annoyances usually fail to make the attention of the National Highway Traffic Safety Administration.

When all safety complaints leveled against a model are weighed against the volume of vehicles sold, potential customers are left with a clearer picture of what headaches they might expect after signing on the dotted line. Meanwhile, automakers could realize they have a problem to fix.

In a recent study based on NHTSA complaints, one brand showed why quality control is key to keeping a loyal customer base, and how problems in the past can haunt a company for years. (Read More…)

By on February 8, 2017

2016 Jeep Wrangler Unlimited red

It’s normal for many new car buyers to fall out of love with their vehicles once the honeymoon is over and the thrill is gone, though the majority stick with their vehicles for the long haul — well, until the lease period is up, anyway.

The jilted romantics will run to tell Consumer Reports and anyone else in their immediate vicinity about how unsatisfied they are with their car’s finicky infotainment unit and herky-jerky transmission, but their complaints fail to shed any light on costs. Initial quality and customer satisfaction are nice things, but what about the impact on the buyer’s wallet over time?

Kelley Blue Book can provide some advice, as it tallies up the top brands and models based on ownership costs over a five-year period. (Read More…)

By on November 13, 2016

subaru emblem logo

Remember the I Love Lucy sketch when Lucy gets a job at a factory where she has to wrap chocolates? She’s feeling pretty smug over how well she is performing until they accelerate the line and candies begin spilling out onto the floor and she scrambles around trying to save them all.

Well Subaru is suffering from a similar, less hysterical, problem right now with its own quality control.

(Read More…)

By on October 25, 2016

2016 Toyota Prius Touring

Buick grabbed much of the limelight when Consumer Reports released its 2016 reliability survey results yesterday, earning the best-ever brand ranking of any domestic marque. But atop the leaderboard, Lexus and its Toyota parent brand continued the automaker’s reign.

Not surprisingly, three of the five most reliable vehicles in America are therefore Lexus and Toyota products. With the Lexus GS and Toyota 4Runner, the top 10 list is half-filled with Toyota products. Only one vehicle in the top ten is a domestic, the eighth-ranked Chevrolet Cruze.

They may be reliable, but do Americans actually want these vehicles? We took a look at the five least reliable vehicles in America and realized that, yes, in some cases, Americans do want them. In fact, the vehicles on the least reliable list account for 2.7 percent of the U.S. new vehicle market.

When it comes to the five most reliable vehicles in Consumer Reports’ survey, less than 1 percent of the market’s buying habits are represented. (Read More…)

By on October 25, 2016

2016 Ford Focus

Headlining 2016’s Consumer Reports annual reliability rankings were the dreadful results of four Fiat Chrysler Automobiles’ brands. Bringing up the rear in uninterrupted fashion were Dodge, Chrysler, Fiat, and Ram. Jeep was only three spots ahead of Dodge.

Not coincidentally then, two of the five least reliable new vehicles on sale in America are also FCA products. All five are domestics, though they’re not all built in the United States.

Still, poor reliability does not necessarily correspond to poor marketplace performances. Three of the five least reliable vehicles in America are sales leaders in their respective categories; another is a steady top-tier player.

And one of the least reliable new vehicles on sale today has failed so badly in the marketplace that its days are numbered.  (Read More…)

By on July 18, 2016

3rd Generation Toyota Prius HEV Battery, Image: Toyota

Many industry reporters and enthusiasts attached stigma to early mass market hybrids because of the unknown reliability of their batteries. Potential owners worried that a failed battery would stick them with an expensive, out-of-warranty repair bill.

The first generation of hybrid vehicles hit the streets right around the turn of the century, right at the same time the domestic market was in love with SUVs. Anecdotes abounded about how dangerous and expensive hybrids would be to fix and maintain. Now that they’ve been on the road for over a decade, data shows — for the most part — there was no reason to fear these electrified fuel sippers.

(Read More…)

By on June 22, 2016

JD Power

If you’re planning to buy a new vehicle this year, J.D. Power wants you to know you’ll probably happier in a Kia than a Porsche.

Well, maybe less annoyed. By the little things. On average. That’s one takeaway from the firm’s annual ranking of automotive brands based on consumer complaints logged during the first 90 days of ownership.

This year’s J.D. Power U.S. Initial Quality Study is good PR for many automakers, considering 21 of the 33 brands moved up in the rankings this year, including those in the Big Three. Domestic brands collectively recorded a lower problem tally than their foreign competition, a feat only accomplished one other time in the study’s three decade history. (Read More…)

By on October 20, 2015

main-page-518x191

June writes:

Greetings, editors. I love your website. It has taught me a tremendous amount about cars and the industry. This is my first time writing. I would love to see a piece about auto reliability, perhaps from an insider engineering perspective. What I’d like to see addressed is the question of why some cars and makes are more reliable than others.

I know these issues often result in pissing contests between:

1) those who claim to be “real auto enthusiasts” and would drive nothing less than a German sports car with a stick, despite the verifiable quality control issues that afflicts all the German manufacturers, and,

2) those who value reliability, fewer headaches, fewer trips to the mechanic, and more money saved in the long run, perhaps at the expense of an “emotional” engagement with their car.  (Read More…)

By on August 7, 2015

2015 Volkswagen Beetle 1.8L Turbo Engine-001

If there is one recent trend in the automotive industry today, it’s turbocharging.

Of course, there are a lot of other trends, too. That whole SUV coupe thing is bizarrely catching on. And I think we can all agree that it’s only a matter of time before someone sees the Subaru Outback’s 20 years of unrivaled success and finally decides to re-enter the wagon game.

But in the last few years, it’s turbocharging that has really managed to beat out everything else for today’s most popular automotive trend.

(Read More…)

By on April 20, 2015

Take two… (photo courtesy: fakeposters.com)

Sam writes:

Hi Sajeev,

My wife is interested in upgrading from her Subaru Legacy to a more luxurious make. Nothing crazy, we’re talking BMW 428 or Audi A5 range. Her requirements include automatic transmission and the usual ‘winter package’: AWD, remote start, heated seats (and steering wheel, ideally), etc… She wants something mid-sized with a comfortable ride. Enough punch to feel fast without needing to actually be fast. (Read More…)

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