Tag: Recall

By on April 21, 2014

cobalt report 19

Since arriving at TTAC, I have been continually challenged and impressed by the B&B. The knowledge, wisdom, and rather civil discourse that arrives in response to the so-called journalism I produce is awe inspiring, often. Thank you, B&B. I’ve also been tasked with handling the GM recall story, given my technical background and my familiarity with GM’s processes at the dealer level – but today, I want to turn the floor over to you.

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By on April 17, 2014

 

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The House Energy & Commerce Committee recently released the documents GM submitted for investigation, which includes emails and internal reports documenting GM’s response to reports of their early Chevrolet Cobalt and Saturn Ion models inadvertently shutting the car “off” while driving due to an ignition cylinder that was, simply, too easy to turn out of the “run” position; and in the case of several accidents, allowed the ignition cylinder to rotate out of the run condition before or during accidents, causing the airbags to not deploy when required.

The documents, totaling 619 pages (some with repeat info), reveal just how deep seated “old GM” was in their cost cutting ways (Driving down supplier costs to the point of sacrificing quality, admittedly poorly designed ignition cylinder, and removing internal quality control on the parts), and just how blind sided “new GM” was during their investigations. It also confirms how suspended engineers Ray DeGiorgio and Gary Altman were involved in the ignition switch response, and fuzzy problem solving. Full text and an analysis of key documents below. (Read More…)

By on April 9, 2014

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Today’s recall announcement by Toyota estimated to span at least 6.4 million vehicles, serves as a nice distraction from the ongoing recall occurring at cross-town rival General Motors. The Best & Brightest are free to squabble about which faceless corporate entity with zero regard for their individual well-being is the superior one. The rest of us have bigger fish to fry.

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By on April 1, 2014

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Last weekend, Chevrolet issued a stop-sale 2013-2014 Chevrolet Cruze equipped with the 1.4L turbo-four with no initial reason for the action. A stop-sale is an order given by a manufacturer to dealers to cease the sales of a specific model of car to repair a problem. It can be anything from minor quality issues, up to major mechanical maladies. While not an uncommon event, this comes on the heels of a tidal wave of expanded recalls and investigations centered around the maligned Delta-Platform cars. TTAC was able to obtain a copy of the stop-sale notice for the B&B, which pinpoints the failure to the front-passenger half-shaft not meeting GM specifications, with the half-shafts possibly fracturing as the result.  (Read More…)

By on March 14, 2014

Warranty claims paid

From time to time someone comes to me with a great idea: instead of surveying car owners to get TrueDelta’s reliability stats, why not use warranty claims data? The reason why not: manufacturers consider such data to be highly proprietary. So when I heard that the auto industry’s “first OEM warranty and recall study” was going to be presented at a Society of Automotive Analysts meeting, I was intrigued. Had someone gotten their hands on this data? What were they able to learn from it?

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By on March 14, 2014

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General Motors released their updated chronology to the recall effecting the 2007 and earlier Chevrolet Cobalt and HHR; Pontiac G5 and Solstice; and Saturn Ion and Sky. Most of the new chronology works just to update the document with the expanded recall, but there’s a key update:

During the Saturn Ion development in 2001, a preproduction model had  an ignition cylinder problem that was caused by, you guessed it, “low detent plunger force,” the result being that it takes a low amount of effort to knock the key out of the “run” position.

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By on February 27, 2014

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“The process employed to examine this phenomenon was not as robust as it should have been. We are deeply sorry and we are working to address this issue as quickly as we can.” – Alan Batey,  president of General Motors North America

Yesterday, GM expanded their ignition switch recall to include the other models mentioned in the #05-02-35-007A Technical Information Service Bulletin (“ISB”). These include:

  • 2005 – 2007 Chevrolet HHR
  • 2006 – 2007 Pontiac Solstice
  • 2003 – 2007 Saturn Ion
  • 2007  Saturn Sky

The National Highway Traffic Safety Administration is also launching a probe into why GM took so long to issue a recall. GM also released their chronology of the ignition cylinder issue and years of investigation to TTAC, which we will break down for your digestion along with the full text, after the jump.

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By on January 11, 2014

The new-for-2014 Silverado charmed our very own Winston Braithwaite when he tested it earlier this year. But if you ran right out to buy one after reading the review (YES ADVERTISERS THIS HAPPENS EVERY DAY) you might be without it for a few days in the near future.
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By on July 29, 2013

Freestar

Saturday was a day of reckoning for my Ford Freestar. As detailed in an article I wrote last week, my Freestar required a trip to the dealer to repair rust related issues that affected the rear wheel wells and the third row seat latches and the cost of the repairs were covered by Ford under a recall issued earlier this year. I promised then that, once the repair was completed, I would report back to you on how everything turned out. (Read More…)

By on July 20, 2013

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In March Ford announced another recall for their Ford Freestar minivans. The last time this happened I took my Freestar to my local dealership for transmission work and a few weeks later ended up replacing the entire transmission at my own cost when the part suffered an “unrelated problem.” This time Ford tells me that my van may suffer from corrosion in the wheel wells and that the affected areas include the third row seat mount. Presumably, the metal under the seat rusts out which could prevent the seat from latching properly. The condition, they continued, affects about 196,500 vehicle registered in the United States and that the vehicles most at risk are in states where salt is used on the roads to melt snow in the winter. I made note of the recall but then life intervened and my best laid plans to take the van in for a quick repair evaporated.

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By on July 9, 2013

 

The NHTSA is looking into whether GM is doing the right thing with cars it has recalled. According to Reuters, “the U.S. National Highway Traffic Safety Administration said it has opened what it calls a recall query to look at whether a stress test GM is using on a portion of the recalled cars is good enough, because a fire occurred after the procedure that was meant to catch the problem.” (Read More…)

By on June 19, 2013

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As we reported yesterday, Chrysler will be recalling the 2.7 million  1.56 million Jeeps being targeted by NHTSA over rear-end crashes that can lead to a fiery death. The solution; a trailer hitch out of the Mopar catalog.

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By on June 18, 2013

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Facing a looming deadline to comply with a NHTSA request to recall 2.7 million 1993-2004 Jeep Grand Cherokee and 2002-2007 Jeep Liberty SUVs – some of which are close to 20 years old at this point – Chrysler had decided to comply with NHTSA’s request.

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By on June 7, 2013

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Chrysler’s recent decision to snub a recent NHTSA recall request is big news. I need not restate the facts of the story, if you are a “car guy” and haven’t heard the sordid details, or noticed the dramatic photos of burned out Jeep Grand Cherokees and Liberties posted all over the internet in the past few days, you must live under a rock. With 2.7 million vehicles involved the costs of conducting such a recall would be staggering but, ultimately, inaction may cost the company even more money if consumers lose confidence in the brand. (Read More…)

By on May 1, 2013


While we normally avoid recall related stories here at TTAC, our beloved (well, not by me, really) Panthers get so little love elsewhere, we figure we may as well bring this to your attention.

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