Tag: Quality

By on September 28, 2017

stephan2018 Chevrolet Equinox trim

By all accounts, the upgraded and downsized 2018 Chevrolet Equinox is a competitive vehicle in a red-hot segment, priced and optioned to help boost its parent company’s fortunes in a time of falling auto sales.

Too bad they don’t build it anymore.

While editing TTAC writer Chris Tonn’s review of a mid-level 2018 Equinox last week, something jumped out from the page. “A close look reveals an inconsistency in the chrome trim surrounding the windows,” Tonn wrote, describing his futile attempts to push the rear door beltline trim back into position.

This jogged my memory. Back in the spring, a 2017 Buick LaCrosse tester displayed the exact same problem, leaving me wondering if it was a fluke issue or indicative of a wider-ranging problem. The suspicion only grew after I dropped the LaCrosse off at a participating dealership. There, I noticed the rear passenger door of a brand new, zero-mile Cadillac CT6 exhibiting worse trim lift than the Buick. (See photo after the break.)

Naturally, I sent the TTAC crew to their local General Motors lot in search of full-size sedans, but the effort went nowhere. Low-volume models, few sitting on lots, and those that were showed no discernable trim lift. Well, with the Equinox, it’s not a needle-in-a-haystack scenario — it’s everywhere. (Read More…)

By on August 26, 2017

changing tire wheel nuts, Image: Bigstock

Ford Motor Company finds itself on the receiving end of a lawsuit concerning the simplest part of any car or truck: the lug nuts.

In this case, nuts that swell and delaminate not long after purchase, rendering the vehicle’s lug wrench useless in the event of a flat tire, or when the owners decide to swap their seasonal rubber. The lawsuit, filed by Hagens Berman Thursday in the U.S. District Court for the Eastern District of Michigan, seeks class-action status. Hundreds of claimants have put their name to the suit.

Millions of Ford vehicles dating back to 2010, including the popular Fusion and F-150, feature two-piece lug nuts with a steel core and chrome, aluminum, or stainless cap for appearance purposes, the lawsuit claims. That outer cap can swell, potentially endangering owners’ lives and wallets. (Read More…)

By on July 27, 2017

2015 ford escape titanium ecoboost rear side

No automaker remains immune from safety recalls, but Ford Motor Company has had a bad go if it, as the British would say. The latest recall, spanning four models, concerns roughly 117,000 vehicles with potentially faulty anchors for the seats, seatbacks and seatbelts — all things you’d want to work properly in the event of a crash.

The automaker, which recently saw a slew of recalls munch heartily on its corporate profits, claims improperly tempered attachment bolts could cause any of the components to give way during a crash, or even a sudden stop. (Read More…)

By on July 14, 2017

Dodge Durango Projector Headlights Aftermarket, Image: OP
TTAC Commenter flipper35 writes:

I thought I would give everyone an update on the lighting situation on the Durango. After considering the advice from both you and Mr. Stern, I decided that after all the expense of the new OEM lights, the better bulbs and the relay harness, I would just go with the more labor-intensive lights and less labor-intensive wiring from The Retrofit Source. I ended up spending a little over my budget but the lights are worlds better. They’re also an engineered solution that doesn’t blind other drivers.

I made an album with several pictures, before and after, with different settings. As you can see, on the new set there is a distinct cutoff on the “dims.” The low beams are currently adjusted a bit low and I haven’t taken the time to fix that yet, but on the road it is a major improvement. Other than a confused look from my wife when I had to bake the headlight buckets to remove the lenses and finding a place for the computer, ballast, and relay, it wasn’t too bad.

It was a little more work than I had planned, but the all-in price wasn’t much more than going the OEM route. It is a very significant improvement. I did get to adjust them a bit, and then followed my brother-in-law to see if they were blinding everyone. He said it was no different than other traffic, so I think I will leave the alignment right there. The beans line up on the door with the dims slightly higher than the other lights, but the old lights were sort of a blob on the top and I used a guess as to where the “cut” line was.

Thanks for all the help. I wanted to do it right and have them be able to align correctly. Even though I didn’t follow your exact advice, you gave me the push in the right direction. It still isn’t a bad looking truck for 190k miles!

(Read More…)

By on July 3, 2017

2015 Mazda3 Sport Touring, Image: Mazda

Previous generations of the Mazda 3, while popular, soon became known as much for corrosion as for zoom-zoom potential. Tears of iron oxide poured from rear wheel arches, taillights and center-mounted brake lamps, adding a somewhat tragic element to the models’ insanely happy visage.

Despite efforts to relegate rust issues to the past, Mazda just can’t seem to shake this automotive cancer. Less than a year ago, the automaker was forced to recall a slew of newer models — 2.2 million vehicles in total — after insufficient corrosion protection on hatch lift supports put owners in danger of a sudden head-whacking.

Of course, that was just a couple of months after Mazda recalled six models years of its CX-7 crossover over fears of suspension separation caused by, that’s right, rust.

This time around, it isn’t unprotected body panels or corrosion-prone suspension components causing Mazda grief. Still, rust remains the culprit behind the recently announced recall of more than 307,000 Mazda 3 and 6 vehicles, some 227,814 of which can be found in the United States. In this case, it’s rust that could cause your Mazda to stubbornly stay put, or perhaps take an unexpected, driverless journey. (Read More…)

By on June 29, 2017

2015 Ford Transit, Image: Ford Motor Company

There’s a problem underneath 2015-2017 Ford Transit models and, until the Blue Oval figures out a long-term fix, owners and operators of all Transit variants can expect a new driveshaft flexible coupling every 30,000 miles.

The automaker has announced a safety recall for 402,462 Transits sold in North America in order to prevent instances of driveshaft separation caused by a faulty flexible coupling. Ford seems to have become aware of a looming problem with each vehicle’s driveline, which apparently isn’t nearly as robust as the automaker had hoped. (Read More…)

By on May 31, 2017

2015-Ford-Focus

Ford’s dual-clutch PowerShift transmission has made the Blue Oval a number of enemies over the past several years. Now, nearly 7,000 U.S. Ford owners are looking for a pound of flesh.

A lawsuit filed against the automaker is seeking compensation for individual damages claimed by the plaintiffs, all of whom own a 2012-2016 Ford Focus or 2011-2016 Ford Fiesta. The suit, which is just the latest of many, contains a familiar complaint about Ford’s small-car tranny. Basically, that it’s awful, and not even an exorcist can free it from its demons. (Read More…)

By on May 25, 2017

2014 Honda Accord Coupe Pedals, Image: © 2017 Jack Baruth

It’s time to refill the hopper on the questions that keep you awake at night. Send them to askjack@calamarco.com. Help me help you. If you’ve sent me a question and you don’t yet have an answer, feel free to send it again or just remind me to look for your email. You would be amazed at the volume of correspondence I get every day, most of it from people who want to learn how to get press cars. Why would you ask me that? Ask a mommyblogger.

With that out of the way, let’s get to a question that, truthfully, should be asked a lot more often than it currently is being asked, both by customers and manufacturers.

(Read More…)

By on April 18, 2017

Snowstorm/Tesla Motors Club forum]

Earlier this month, we detailed the plight of a Toronto-area man whose newly delivered Tesla Model S 90D — a six-figure vehicle boasting cutting-edge technology — arrived from the factory with a sizable crack in the A-pillar.

Because the A-pillar forms part of a one-piece aluminum side member, the defect represented a structural fault that couldn’t be ignored. It wasn’t the kind of PR Tesla wanted, especially as it ramps up production (and stock value) ahead of the Model 3 launch, and it certainly wasn’t something a first-time owner and admitted Tesla fan wanted to find.

After airing his story on the Tesla Motors Club forum, the owner provided TTAC with updates on his vehicle’s status. (Read More…)

By on April 11, 2017

2000 Dodge Durango, Image: FCA

Sajeev writes:

I created Piston Slap as a way to bring the diverse knowledge base of your favorite car forum to the autoblogosphere with easy to digest weekly posts. The only problem is when a mistake gets published, the thread never comes back to page one with its correction.

I screwed up, so here I’ll do my best to fix it: I was mistaken about aftermarket DOT/SAE approved lights being just as good or better than original-equipment factory parts. Some of the aftermarket parts are promoted as being “CAPA certified” (Certified Automotive Parts Association), but as we shall see, that doesn’t mean what it sounds like, and it doesn’t help with our reader’s query that started the conversation in the first place. As seen elsewhere, parts not up to spec can have tragic consequences with little recourse for victims.

(Read More…)

By on April 6, 2017

Image: Snowstorm/Tesla Motors Club forum]

Imagine you’ve just taken delivery of a car with a price tag of $127,100. You’re leasing it for a monthly sum that could pay for a nice two-bedroom apartment in most North American cities.

The A-pillar is torn. Split. Structurally compromised. And it was delivered that way from the factory.

According to one Toronto-area man, that’s the situation he’s facing with a brand-new Tesla Model S 90D. (Read More…)

By on March 21, 2017

2017 Alfa Romeo Giulia Quadrifoglio - Image: FCA

Jalopnik published its review of the 2017 Alfa Romeo Giulia Quadrifoglio (man, Quadrifoglio takes forever to type) and the world discovered that Jalopnik’s Giulia did not require a tow truck.

That sounds terribly sarcastic, but we wouldn’t be compelled to point out the relative reliability of Jalopnik’s Giulia Quadrifoglio (my goodness, Quadrifoglio takes forever to type) if Giulias hadn’t failed so miserably at other prominent publications in the recent past.

Jalopnik’s 2017 Alfa Romeo Giulia Quadrifoglio didn’t struggle with remote starts, spend time getting fixed at a dealer, stall while parking, or die in traffic. Bless its thumping Italian heart. But Jalopnik’s Giulia Quadrifoglio was far from perfect. Editor-in-chief Patrick George says he doesn’t care: “I am willing to do what the Alfisti have done for decades and chalk up most of its flaws to that thing that is so elusive in modern cars: character.”

But George told me yesterday, “It’s not weirdo enthusiasts like me that Alfa Romeo has to convince. It’s normal folks who might otherwise buy a BMW or a Lexus.”

“And they’re not going to put up with these issues.” (Read More…)

By on February 24, 2017

2015 Ford Mustang V6 shift paddle

You know how I know that things are getting pretty good in the automotive world? Because we’ve gone from a world where new cars lock their brakes and ignite their gas tanks and delaminate their tires with murderous yet monotonous regularity to a world where people get authentically upset when the fake stitching on their dashboard doesn’t look convincing enough. Our grandparents expected to have to grease their axles every thousand miles and rebuild their engines every 50,000, but we’ve turned into princesses whose posteriors are perfectly primed to detect the mere suggestion of a spherical inconsistency ten mattresses down.

I’m not just talking about the boss man here at TTAC being triggered by a wobbly hood release. I’ve been complaining about the paint and carpet in my Accord for three years now. Prior to that, I recall being very disappointed in the fact that one of my Phaetons only had the stamped-steel parallelogram trunk arms instead of the forged Campagnolo pieces that my other car had. It kept me up at night. I didn’t like opening my trunk in any sort of elevated company.

Of course, we’re not so quick to complain about getting 270 horsepower in the Accord that used to come with 110, or the five LCD screens that replaced plain mechanical gauges, or the vastly better NVH isolation. We want Rolls-Royce interiors and W126 mechanicals at Kia Rio price points. That’s because we now live in a consumer culture where we define ourselves by what we consume, not by what we produce. And it’s also because we’re kind of stupid about how the automotive sausage is made.

The truth of the matter is that all modern automakers skimp. They skimp all over the place, on all sorts of things, and they hope to heaven that you either don’t notice or don’t care. This is true whether we’re talking about the Chevy Sonic or the Bentley Mulsanne. You just have to pick and choose where you’re willing to have the skimping take place. Which reminds me of a great story about the 1996 Taurus …

(Read More…)

By on February 23, 2017

2017 Chevrolet Cruze Hatchback LT Front 3/4, Image: © 2017 Mark Stevenson/The Truth About Cars

It wasn’t long ago that the Detroit Three were fending off the Japanese on home soil as the Land of the Rising Sun cranked out reliable car after reliable car for the American masses. Then came the Koreans — Kia and Hyundai — who brought over cheap metal to win market share but quickly turned around their quality and reliability woes and produced some of the best products in the industry.

So why is it that, after 108 years of building automobiles, General Motors still manufactures abysmal garbage?

(Read More…)

By on October 19, 2016

CBS-Message

Manufacturers want you to believe that their vehicles are durable, but at the same time they want to make money. So, they make continuous improvements and updates in order to keep buyers coming back. Setting a hard limit for how long a vehicle should last would be detrimental to any brand, but soft limits — like the five-digit odometers of the 60s and 70s — made owners aware that they should dump their car before the 100,000 mile mark rolls around.

We’re well into six digit territory now, as the commonly accepted lifetime for vehicles has doubled to 200,000 miles. However, according to its service software BMW thinks its cars shouldn’t be on the road that long. (Read More…)

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