Tag: OnStar

By on June 6, 2013

 

Remote unlocking of your car’s doors via your smartphone , activating horn and lights and remote start, previously part of GM’s paid OnStar service, is becoming a standard feature, GM says.  Buy the car, download the app, and the car can be remote-controlled via your smartphone for five years, whether you pay for OnStar, or not. “Thirty-six 2014 model year GM vehicles are compatible with the RemoteLink mobile app,” says GM in a press release, meaning that most of GM’s new cars are permanently on-line, can be reached, tracked, can reveal their locations, OnStar, or not, ignition on, or not. (Read More…)

By on February 25, 2013

Check her rear

Not only will GM’s OnStar switch from the allegedly ultra-reliable and most dense Verizon network to the allegedly not-so reliable and not-so-dense AT &T network, as Reuters reports. It will also “make each of its cars an Internet hotspot with a high-speed broadband connection,” as Automotive News has it. (Read More…)

By on September 8, 2012

A software glitch in the OnStar system caused GM to halt sales of certain models, including the brand-new Cadillac ATS.

(Read More…)

By on July 17, 2012

Need some extra money? Want to work from home? Easy: Sell her to perfect strangers, by the hour. You will receive assistance in pimping her as long as she’s an OnStar-equipped Chevrolet, Buick, GMC, or Cadillac.   (Read More…)

By on April 25, 2012

Technology blogger Christopher Price has found out that two all-new 2014 models from GM are coming, thanks to doing some digging around OnStar’s website.

(Read More…)

By on November 30, 2011

TTAC has received the following protocol, developed by GM in the wake of the June Volt fire at a NHTSA facility in Wisconsin, from a GM source and has confirmed its legitimacy with a second GM source. Though the procedure may be refined based on the findings of NHTSA’s latest round of tests, it gives a good picture of what GM currently does to ensure the safety of Volt driver and passengers as well as rescue workers, towing company workers and salvage yards. And, I have to say, it puts some of my fears about this safety scare to rest. It hadn’t occurred to me that GM’s Onstar system could provide opportunities to respond to crashes in real time, and apparently the system provides a wide variety of data with which GM’s “corporate SWAT team” can tailor its response to any Volt crash event. Hit the jump for the full procedure.

(Read More…)

By on October 5, 2011

Onstar may have been pressured by privacy activists into dropping changes to its terms of service, but the telematics service is still betting that people want to be more connected than ever. So much so that it’s going offer a service allowing you to rent your car out to strangers.

(Read More…)

By on September 27, 2011

Under attack from privacy advocates and US Senators, Onstar will be dropping plans to automatically track vehicles that are not subscribed to its service, and will make post-cancellation tracking an opt-in option, rather than opt-out. A GM statement reads:

DETROIT – OnStar announced today it is reversing its proposed Terms and Conditions policy changes and will not keep a data connection to customers’ vehicles after the OnStar service is canceled.

OnStar recently sent e-mails to customers telling them that effective Dec. 1, their service would change so that data from a customer vehicle would continue to be transmitted to OnStar after service was canceled – unless the customer asked for it to be shut off.

“We realize that our proposed amendments did not satisfy our subscribers,” OnStar President Linda Marshall said. “This is why we are leaving the decision in our customers’ hands. We listened, we responded and we hope to maintain the trust of our more than 6 million customers.”

If OnStar ever offers the option of a data connection after cancellation, it would only be when a customer opted-in, Marshall said. And then OnStar would honor customers’ preferences about how data from that connection is treated.

Maintaining the data connection would have allowed OnStar to provide former customers with urgent information about natural disasters and recalls affecting their vehicles even after canceling their service. It also would have helped in planning future services, Marshall said.

“We regret any confusion or concern we may have caused,” Marshall said.

By on September 25, 2011

Editor’s note: When I wrote about OnStar’s latest round of privacy concerns, I didn’t realize that the chairman of the Senate Judiciary subcommittee on privacy, technology and the law had voiced his own concerns in a letter published just the day before. Here is the letter, as published at Senator Franken’s website. OnStar has already said it will respond to specifically to the concerns of Senators Franken and Coons.

Ms. Linda Marshall, President
OnStar Corporation
400 Renaissance Center
Detroit, MI 48265

Dear Ms. Marshall:

We are writing to express our serious concern with OnStar’s announcement earlier this week that it would continue to track the GPS locations of its customers’ vehicles even if those customers have affirmatively ended their contractual plans with OnStar.  In this email announcement, OnStar informs its current and former subscribers that it reserves the right to track their locations “for any purpose, at any time.”  It appears that the only way to stop this tracking is to actually call OnStar and request that the data connection between OnStar and the vehicle be terminated; this service is not available online.  OnStar further reserves the right to share or sell location data with “credit card processors,” “data management companies,” OnStar’s “affiliates,” or “any third party” provided that OnStar is satisfied that the data cannot be traced back to individual customers.  See OnStar, Privacy Statement: Effective as of December 2011.  In a nutshell, OnStar is telling its current and former customers that it can track their location anywhere, anytime—even if they cancel their subscriptions—and then give or sell that information to anyone as long as OnStar deems it safe to do so.

(Read More…)

By on September 24, 2011

Concerns over privacy have haunted GM’s OnStar business for as long as it’s been around, and responses like this video have become something of an annual routine for OnStar’s executives. The latest round of furor involves changes to OnStar’s policies, which the New York Times describes thusly

The first regards what happens when a customer cancels the service. Until now, when OnStar service stopped, so did the vehicle’s two-way communications system. As of Dec. 1, however, that will not necessarily be the case. Vehicles of owners who no longer subscribe could still be monitored via the system’s still-active two-way cellular link.

The second policy change concerns the potential use of the data collected by OnStar, which includes information like the vehicle’s speed and location, current odometer reading, driver seat-belt use and air-bag deployment. Under the new terms, OnStar reserves the right to share that information with other companies and organizations, even data culled from motorists who no longer subscribe to the service but who have left the two-way communications connection open.

Of course, OnStar says GM customers can opt out of the service, but it’s making the case that by only sharing anonymous data, it can limit meaningful privacy concerns. But OnStar doesn’t exist in a vacuum, and as it continues to sell Americans on the notion that security is worth sacrificing some sense of privacy for, it will find itself increasingly pulled into a national debate.
(Read More…)

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