Remember the uproar over Unintended Acceleration in Toyotas? After more than a year of investigation, NHTSA has yet to find a definitive cause for the furor… although the experience was not an entire waste. In fact, the most interesting result of the entire situation was that it cast light on NHTSA’s inefficacy as much as it did embarrass Toyota’s quality control. And to help clarify what exactly the lessons of the Toyota flap were, the DOT’s Inspector General has released a report detailing its criticisms of the federal safety regulators. According to the report [PDF], NHTSA’s Office of Defect Investigation (ODI) has not
- Adequately tracked or documented pre-investigation activities.
- Established a systematic process for determining when to involve third-party or Vehicle Research and Test Center (VRTC) assistance
- Followed timeliness goals for completing investigations or fully implemented its redaction policy to ensure consumers’ privacy. [Ed: gee, you think?]
- Established a complete and transparent record system with documented support for decisions that significantly affect its investigations.
- Developed a formal training program to ensure staff has the necessary skills and expertise.