The Truth About Cars » Mistakes http://www.thetruthaboutcars.com The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. Mon, 27 Oct 2014 19:12:18 +0000 en-US hourly 1 http://wordpress.org/?v=4.0 The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars no The Truth About Cars editors@ttac.com editors@ttac.com (The Truth About Cars) 2006-2009 The Truth About Cars The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars » Mistakes http://www.thetruthaboutcars.com/wp-content/themes/ttac-theme/images/logo.gif http://www.thetruthaboutcars.com Tesla Roadster Buyer Report 2: Crickets Chirping http://www.thetruthaboutcars.com/2009/09/tesla-roadster-buyer-report-2-crickets-chirping/ http://www.thetruthaboutcars.com/2009/09/tesla-roadster-buyer-report-2-crickets-chirping/#comments Thu, 17 Sep 2009 20:16:39 +0000 http://www.thetruthaboutcars.com/?p=329914 It’s now been four months since I sent in my $5,000 deposit on a Tesla S all-electric four-door sedan. I still think it’s a cool car, but so far I’m very disappointed in Tesla’s communications with us S owners. After an initial flurry of messages confirming the order, assigning me a production number, and inviting […]

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Am I blue? (courtesy globalmotors.net)

It’s now been four months since I sent in my $5,000 deposit on a Tesla S all-electric four-door sedan. I still think it’s a cool car, but so far I’m very disappointed in Tesla’s communications with us S owners. After an initial flurry of messages confirming the order, assigning me a production number, and inviting me to the opening of the New York Tesla store, I’ve heard exactly zilch from the factory.

Perhaps na├»vely, I’d assumed that as a paid-up member of the Tesla family, I’d be receiving a steady flow of updates on the car’s development. How’s the testing going? Any big design changes? What’s up with the new S factory? I haven’t a clue. I was also expecting some customer surveys, asking us about our preferences for cost-vs-range, or electronic gizmos in the cockpit. Again, zilch.

There is an “Owners Only” section of the Tesla website, which requires a user ID and password. But it’s also a disappointment: a few tired old press releases and some desultory owner comments, mostly related to the Roadster. Under the discussion category “Model S development progress” I found mostly other S owners crowing about their sequence numbers. The last “owner update” on the owners-only section of the website is dated June 23.

With 1500 S customers putting down at least $7.5 million in deposits, you’d think Tesla could afford to hire somebody to send out a monthly update on the car. But apparently Tesla doesn’t put much stock in such mundane stuff. The company’s general on-line newsletter—-available to anyone—has made only one appearance since April. There was only one newsletter for the entire year of 2008. I sure hope their customer service on the car is better than this.

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