The Truth About Cars » extended warranty http://www.thetruthaboutcars.com The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. Fri, 01 Aug 2014 21:12:49 +0000 en-US hourly 1 http://wordpress.org/?v=3.9.1 The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars no The Truth About Cars editors@ttac.com editors@ttac.com (The Truth About Cars) 2006-2009 The Truth About Cars The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars » extended warranty http://www.thetruthaboutcars.com/wp-content/themes/ttac-theme/images/logo.gif http://www.thetruthaboutcars.com Piston Slap: The S5′s life saving Mercury? http://www.thetruthaboutcars.com/2014/05/piston-slap-the-s5s-life-saving-mercury/ http://www.thetruthaboutcars.com/2014/05/piston-slap-the-s5s-life-saving-mercury/#comments Wed, 28 May 2014 12:26:03 +0000 http://www.thetruthaboutcars.com/?p=832730 Chris writes: Hi Sajeev, I have a 2010 Audi S5 with about 45k miles. My local mechanic recommended Mercury Warranty for mechanical breakdown coverage… is $4,700 a good deal for 5 years, or an additional 52k mileage in coverage? I’m worried that it would be easy to add up to that $ in repairs. Sajeev […]

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Chris writes:

Hi Sajeev,
I have a 2010 Audi S5 with about 45k miles. My local mechanic recommended Mercury Warranty for mechanical breakdown coverage… is $4,700 a good deal for 5 years, or an additional 52k mileage in coverage?

I’m worried that it would be easy to add up to that $ in repairs.

Sajeev asks:

Needing the warranty is a safe bet, good for you. Question is, can you service the S5 at the Audi dealer with that warranty? What’s the deductible? Are loaner cars covered?

Chris answers:

Yes, loaner cars are covered and I can have it serviced anywhere that I want. $100 deductible. It’s their platinum level exclusionary policy…

Sajeev concludes:

Yeah, that’s good stuff: but shop around because someone might sell it for less. So what’s the only problem here? It’s not a factory warranty, with factory customer service.

Will this company dump your AWD high performance coupe after a certain payout threshold? It is possible. But, from what I’ve seen with people far braver than I, the moment your 4+ year old German bahnburner raises the ire of the underwriting department is after the warranty paid for itself.

Perhaps asking an Audi dealer about the chance of an extended warranty is also in order.

And now let’s see what the Best and Brightest add into the mix!

 

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry…but be realistic, and use your make/model specific forums instead of TTAC for more timely advice.

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Piston Slap: A Faltering Ford’s ESP? http://www.thetruthaboutcars.com/2014/03/piston-slap-a-faltering-fords-esp/ http://www.thetruthaboutcars.com/2014/03/piston-slap-a-faltering-fords-esp/#comments Mon, 17 Mar 2014 12:00:30 +0000 http://www.thetruthaboutcars.com/?p=773537 Mark writes: Sajeev– I’m sure you’ve fielded similar questions in the past, but in the spirit of basic cable, here’s a potential re-run: I have a 2012 Mustang V6 with the performance package & a 6-speed manual. It’s coming up on 26k miles, so I’ve got 10k miles and/or about 9 months before the 3/36 bumper […]

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Mark writes:

Sajeev–

I’m sure you’ve fielded similar questions in the past, but in the spirit of basic cable, here’s a potential re-run: I have a 2012 Mustang V6 with the performance package & a 6-speed manual. It’s coming up on 26k miles, so I’ve got 10k miles and/or about 9 months before the 3/36 bumper to bumper warranty expires. The car has had a couple issues covered under warranty so far, with the biggest one being a new steering box at about 15k miles. A nearby Ford dealer will sell me a Ford factory warranty (not an aftermarket roll of the dice) to basically double the 3/36 coverage for about $1200.

That comes with a $100 deductible, and if I sell the car before the warranty expires, I can have the unused portion refunded to me. Normally I wouldn’t consider buying an extended warranty, but I’ve had just enough trouble with the car up to this point, and read enough horror stories about the MT82 gearbox, to make me think about it. I’m really not sure how long I’ll keep the car, but I do like the idea of having that warranty security blanket as long as I do. What’s your take?

Sajeev answers:

Nothing wrong with revisiting a classic!  We’ve previously said that “scary” Euro-metal needs an extended warranty, provided you shop around for the best price. And that less scary metal might not benefit from any warranty, even the factory one with fancy Lexus loaner cars and plush Lexus lounges. So why not discuss in terms of Ford’s ESP plan?

This commonplace, low value Ford product (unlike the Lexus and BMW) is not an easy vehicle to armchair assess and judge.  Aside from the well known MT82, will an “unmodified” Mustang have significant failure in the next 72,000-ish miles and 3-ish years? I am guessing not.  And will the MT82 survive under the V6′s less aggressive torque curve and your shifting behavior?  That’s entirely possible.

Back to the unmodified part: assuming you aren’t skirting warranty issues with an non-stock engine tune (that pushes the boundaries of “safe” aftermarket air-fuel ratios) or aftermarket suspension bits, etc. you aren’t likely to break anything large enough to justify the cost of the warranty.

My gut says no, don’t get an extended warranty.  Instead get a local mechanic that you trust, and use places like Rockauto and eBay for getting spares. But if the peace of mind suits you, stick with the factory (i.e. Ford ESP) warranty and shop around: perhaps you can get it for less by emailing dealerships across the country.

 

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry…but be realistic, and use your make/model specific forums instead of TTAC for more timely advice. 

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Piston Slap: The Case for an Extended Warranty http://www.thetruthaboutcars.com/2012/06/piston-slap-the-case-for-an-extended-warranty/ http://www.thetruthaboutcars.com/2012/06/piston-slap-the-case-for-an-extended-warranty/#comments Wed, 06 Jun 2012 10:56:52 +0000 http://www.thetruthaboutcars.com/?p=447331   Rémi writes: Might be weak, but since you’re asking for questions, here’s mine. Just got a 2011 BMW 335d late last year (Diesel FTW!), love the car and torque so far and getting 35 mpg with it, but I am a bit afraid of the long term reliability of this extra complicated German engineering […]

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Rémi writes:

Might be weak, but since you’re asking for questions, here’s mine.

Just got a 2011 BMW 335d late last year (Diesel FTW!), love the car and torque so far and getting 35 mpg with it, but I am a bit afraid of the long term reliability of this extra complicated German engineering marvel. BMW is offering an extended warranty from 4 years/50K miles to 6 years/100K miles for about $2500. I am guessing they think they would come out ahead statistically, which would lead me to not pay for the extension, but I’d hate to be the statistical anomaly given the price of parts and labor…

Hope this helps, and looking forward for the answer!

Sajeev answers:

I’m not entirely sure how any European manufacturer makes a profit on warranty work.  Maybe they don’t, perhaps it’s important to get a large sum of cash up front for use in other expenditures, in lieu of bank loans or perhaps to buy back stock when the time is right…or about a bazillion other actions in the corporate playbook.

Perhaps your lump sum payment is far cheaper than getting money any other way…but that’s just the Piston Slap guy over thinking the whole affair. And inappropriately channeling his inner Robert Farago.

Granted this is not a 7-series and I don’t know if your 3-er is loaded up with more fragile electronics than the average German whip, but I’d still say the safe money is on you buying that warranty.  Just remember one thing: warranties prices aren’t set in stone.  Bid from a few different places to see who will sell it at a discount.  Don’t expect 50% off, but try to get back a little commission from someone. Everyone wants to make a deal.

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry.

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Piston Slap: Seeing the Forester for the Trees? http://www.thetruthaboutcars.com/2012/03/piston-slap/ http://www.thetruthaboutcars.com/2012/03/piston-slap/#comments Wed, 07 Mar 2012 12:48:33 +0000 http://www.thetruthaboutcars.com/?p=433620   Jim writes: Hi, I hope you are well. I have several questions regarding my 2011 Forester (5 speed): a) I drive 8 to 10K annually and change the 5w-20 every 6 months.  Is this sufficient? b) Subaru keeps sending me extended warranty offers.   This tells me that I likely don’t need it.  What […]

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Jim writes:

Hi,

I hope you are well. I have several questions regarding my 2011 Forester (5 speed):

a) I drive 8 to 10K annually and change the 5w-20 every 6 months.  Is this sufficient?

b) Subaru keeps sending me extended warranty offers.   This tells me that I likely don’t need it.  What do you think?    My favorite moment when purchasing the Forester: The F & I rep mentioning “If people want to drive around without the extended warranty, it is not my problem.”

I have been surprisingly happy with this car.  It handles well, is quick and I’ve been getting 23mpg city and 28 to 30 on the highway. I found this to be a much more enjoyable drive than a CR-V, RAV4 (not great at all) or the old Escape.

Best wishes,

Jim

Sajeev answers:

I am well, thank you so much for asking!  If my googling is correct, Subaru has a somewhat complicated service schedule for 2011 models. To wit:

  • 2011 Outback, Legacy, Tribeca, Impreza, (exc turbos): Some owner’s manuals will recommend using synthetic but not require it. Owners manuals printed around March 2011 presumably indicate all Subarus require synthetic oil.
  • All 2011 models use 5w-30 except the Forester X which uses 0w-20

Oops. This leads me to believe you are using the wrong oil (20 weight), and indirectly justy-fies (get it?) the North American Subaru Impreza Owner’s Club’s sub-forum for warranty problems. That said, I think your oil change interval is acceptable, based on your letter and my first hyperlink.  You could extend your oil change intervals to whatever the dashboard may tell you, but I don’t see the utility in it.

On to your warranty question:  most Subies fare quite well if they receive regular maintenance and are NOT owned by the stereotypical clutch-murdering, turbo-overboosting WRX owner. The mere fact that you wrote a nice letter with good detail implies you will take good care of this vehicle and will love it.  As such, no need for the warranty.

And go back and hug that F&I person for “not caring”, reminding them that this level of indifference is precisely what the automotive retailing industry needs to restore its regularly-tarnished image. Or not.

My last point: if you didn’t ask me how I was doing and wrote about owning (not leasing) damn near anything from Europe made in the last decade, well, that would be a different story.

 

Send your queries to sajeev@thetruthaboutcars.com . Spare no details and ask for a speedy resolution if you’re in a hurry.

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