The Truth About Cars » defect investigation http://www.thetruthaboutcars.com The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. Sat, 13 Sep 2014 17:39:32 +0000 en-US hourly 1 http://wordpress.org/?v=3.9.2 The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars no The Truth About Cars editors@ttac.com editors@ttac.com (The Truth About Cars) 2006-2009 The Truth About Cars The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars » defect investigation http://www.thetruthaboutcars.com/wp-content/themes/ttac-theme/images/logo.gif http://www.thetruthaboutcars.com GM Corporate Culture Silenced Whistleblower Over Fuel-Leak Recall http://www.thetruthaboutcars.com/2014/06/gm-corporate-culture-silenced-whistleblower-over-fuel-leak-recall/ http://www.thetruthaboutcars.com/2014/06/gm-corporate-culture-silenced-whistleblower-over-fuel-leak-recall/#comments Wed, 18 Jun 2014 19:17:18 +0000 http://www.thetruthaboutcars.com/?p=846185 To say General Motors has a failure to communicate among itself and with the outside is an understatement that grows with each passing day, especially in light of how it treated a whistleblower in 2003 over its handling of a recall regarding fuel leaks in the automaker’s line of compact SUVs. Bloomberg Businessweek recounts the […]

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To say General Motors has a failure to communicate among itself and with the outside is an understatement that grows with each passing day, especially in light of how it treated a whistleblower in 2003 over its handling of a recall regarding fuel leaks in the automaker’s line of compact SUVs.

Bloomberg Businessweek recounts the story of GM employee Courtland Kelley, who began his career out of community college in 1983, then became a safety inspector five years later for what would become GM’s Global Delivery Survey, auditing vehicles in rail yards for minor problems before leaving for the showroom floor. The survey would grow in scope over time under the hand of Bill McAleer, reporting more serious safety issues such as tie rods falling off, improperly attached brakes and, in the case of the Chevrolet TrailBlazer/GMC Envoy/Oldsmobile Bravada, fuel leaks.

Unfortunately for both McAleer and Kelley on separate occasions, GM not only didn’t consider the seriousness of their findings beyond a small recall of the affected SUVs — made only after a GM exec experienced the leak first-hand on the highway — but made every effort to silence them when they sought whistleblower protection in their individual suits against the automaker for corporate negligence. McAleer was laid-off from GM in 2004, while Kelley was eventually placed in a dead-end position meant to keep him from finding “every problem that GM might have.”

Prior to this final reassignment, Kelley was made brand quality manager and given a fellow employee named Steven Oakley to handle GM’s compact offerings at the time, the Chevrolet Cavalier and Pontiac Sunfire. Oakley took his place in 2004 in time for the growing concerns over the Cobalt’s ignition switch. On three occasions, he told the team led by independent investigator Anton Valukas “that he felt pressure to describe something as a convenience issue rather than a safety problem,” citing the fate of his predecessor at the hands of the company’s senior execs. Oakley attempted to address the Cobalt’s issues in a draft of a service bulletin, using language that was verbotten by GM’s product investigators.

As for Kelley, GM claimed in statement made to the publication that they would “reexamine [his] employment claims as well as the safety concerns that he has, and that’s part of our redoubled effort to ensure customer safety.”

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NHTSA Asked To Investigate Impala Airbags, GM May Compensate Recall Victims http://www.thetruthaboutcars.com/2014/04/nhtsa-asked-to-investigate-impala-airbags-gm-may-compensate-recall-victims/ http://www.thetruthaboutcars.com/2014/04/nhtsa-asked-to-investigate-impala-airbags-gm-may-compensate-recall-victims/#comments Tue, 08 Apr 2014 11:59:32 +0000 http://www.thetruthaboutcars.com/?p=790113 Bloomberg reports the Center for Auto Safety, citing a government petition from former General Motors researcher Donald Friedman, is asking the National Highway Traffic Safety Administration to open a defect investigation into 2003 – 2010 Chevrolet Impalas over a glitch in the car’s software that could “misread a passenger’s weight,” preventing frontal airbags from deploying. […]

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Bloomberg reports the Center for Auto Safety, citing a government petition from former General Motors researcher Donald Friedman, is asking the National Highway Traffic Safety Administration to open a defect investigation into 2003 – 2010 Chevrolet Impalas over a glitch in the car’s software that could “misread a passenger’s weight,” preventing frontal airbags from deploying. The agency has 143 records of fatalities linked to failed airbags in the Impala, 98 of which noted the occupants were wearing seat belts at time of death.

The request reflects growing concern over the algorithms used in advanced airbags, designed to meet strengthened U.S. regulations in 2003 after previous airbags were found in 300 cases to prove fatal to small adults and children due to excessive force upon deployment, and where improvements could be made.

Going in-depth regarding the April 2006 sign-off of the improved version of the out-of-spec ignition switch linked to the ongoing 2014 GM recall crisis, Automotive News found that while midlevel engineer Ray DeGiorgio put his signature upon what turned out to be the validation sign-off presented before the Senate hearing last week, former engineers have noted that said document was merely placing “a bow” on a package built upon by several engineers before presentation to GM. The resulting paper trail could shed more light on how the decision came to be made, as the anonymous engineers told the publication said decision to change the part would need to go through several checks and balances before signing-off on the upgraded part.

As for out-of-spec parts in general, Automotive Industry Action Group senior program manager for quality Scott Gray says that while a part may be “out of tolerance,” it may not be “the root cause of a failure” unless said part “affects a component’s fit, form or function.”

At that point, the part would go through two industry-standard protocols: Failure Mode Effects Analysis, and Production Part Approval Process. The first is a constantly updated document that gives engineers the tools needed to evaluate the out-of-spec part and related components in determining where problems could arise prior to approving a design. The second, used by suppliers, determines whether or not the part can be built, with automakers paying for tooling only upon successful completion. Further, if even a single tiny change occurs with the part, the entire part must undergo the protocol again.

CNN Money reports GM is debating on whether or not to compensate affected customers whose relatives were either injured or killed in recall-related accidents prior to the automaker’s emergence from Chapter 11 bankruptcy in 2009. Should GM do so, the liability shield established in the bankruptcy would fall, opening itself to 2,500 lawsuits left behind with “Old GM” in so doing.

Finally, Autoblog Green reports Chevrolet will make an announcement today regarding the next-gen Volt involving a boost of 1,400 jobs and $450 million spent in preparing both the Detroit-Hamtramck Assembly and Brownstown Township battery plant for the updated EV. Speculation of what will be announced include a new platform for the 2016 Volt to an all-new unnamed EV, as well as Opel receiving a vehicle priced lower than the Ampera.

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Inspector General: NHTSA Needs To Rethink Defect Investigation http://www.thetruthaboutcars.com/2011/11/inspector-general-nhtsa-needs-to-rethink-defect-investigation/ http://www.thetruthaboutcars.com/2011/11/inspector-general-nhtsa-needs-to-rethink-defect-investigation/#comments Mon, 14 Nov 2011 17:49:00 +0000 http://www.thetruthaboutcars.com/?p=418153 Remember the uproar over Unintended Acceleration in Toyotas? After more than a year of investigation, NHTSA has yet to find a definitive cause for the furor… although the experience was not an entire waste. In fact, the most interesting result of the entire situation was that it cast light on NHTSA’s inefficacy as much as […]

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Remember the uproar over Unintended Acceleration in Toyotas? After more than a year of investigation, NHTSA has yet to find a definitive cause for the furor… although the experience was not an entire waste. In fact, the most interesting result of the entire situation was that it cast light on NHTSA’s inefficacy as much as it did embarrass Toyota’s quality control. And to help clarify what exactly the lessons of the Toyota flap were, the DOT’s Inspector General has released a report detailing its criticisms of the federal safety regulators. According to the report [PDF], NHTSA’s Office of Defect Investigation (ODI) has not

  • Adequately tracked or documented pre-investigation activities.
  • Established a systematic process for determining when to involve third-party or Vehicle Research and Test Center (VRTC) assistance
  • Followed timeliness goals for completing investigations or fully implemented its redaction policy to ensure consumers’ privacy. [Ed: gee, you think?]
  • Established a complete and transparent record system with documented support for decisions that significantly affect its investigations.
  • Developed a formal training program to ensure staff has the necessary skills and expertise.

In his response, NHTSA Administrator David Strickland largely concurred with the audit’s findings, and is working with the ODI to improve investigation processes, transparency, privacy controls, staffing, training and more. In short, the government has reached the same conclusion that I reached on the day of the angst-filled Toyota testimony before congress, to wit:

Congress holds hearings like these to uncover shocking evidence and to impress its constituents with its dedication to their safety and well-being. Having been enticed into believing that sinister conspiracies exist in Toyota’s software code and the halls of the NHTSA, the House Energy Committee uncovered only one actionable solution to the ongoing scandal: [improving] NHTSA’s investigative capabilities. Put differently, after hours of posturing congress finally met the enemy and he was them.

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Toyota: Unintended Acceleration or Sticky Floor Mats? http://www.thetruthaboutcars.com/2009/04/toyota-unintended-acceleration-or-sticky-floor-mats/ http://www.thetruthaboutcars.com/2009/04/toyota-unintended-acceleration-or-sticky-floor-mats/#comments Sat, 11 Apr 2009 14:49:34 +0000 http://www.thetruthaboutcars.com/?p=308461 A year ago, TTAC published a story about out-of-control Toyota Tacomas. Since then, reports continue to surface of “unintended acceleration” events in Lexus ES and IS and Toyota Camry and Camry Solara vehicles. Toyota insists that all-weather floor mats are causing the problem; the accelerator becomes stuck under the rubber. Autocoverup.com alleges, well, you know. […]

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A year ago, TTAC published a story about out-of-control Toyota Tacomas. Since then, reports continue to surface of “unintended acceleration” events in Lexus ES and IS and Toyota Camry and Camry Solara vehicles. Toyota insists that all-weather floor mats are causing the problem; the accelerator becomes stuck under the rubber. Autocoverup.com alleges, well, you know. “This is a known problem with over 432 complaints,” the site’s author insists. According to NHTSA’s Defect Investigation’s database, reports of unintended acceleration in Lexus ES models first surfaced around 2004 and continued until late 2008. One report (ODI-NHTSA Complaint Number 10252860) describes the problem:

On November 5, 2008, I was driving on a freeway in my 2008 Lexus ES350 with the cruise control on. I gave the car a little extra gas to pass another car and the car just took off. I tried to disengage the accelerator by trying to turn off the cruise control switch as well as tapping on the brake pedal, but it would not disengage. I tried to turn off the engine by pushing the keyless ignition button, but it would not turn off. I checked the floor to make sure that there wasn’t anything on the accelerator, and there wasn’t. I then put the car in neutral, but when I did this, the engine sounded as if it were going to explode, so I put it back in gear. By this time, I was going well over 100 mph. My only choice was to stand on the brakes. Within seconds, the car was in a cloud of smoke coming from the 4 wheels/brakes. The car began to slow as thankfully the brakes were stronger than the engine which was going at its maximum rpm’s. The car went over a mile before finally coming to a stop. I was then able to put the car in park and stop the engine. After a few moments, when I had calmed down a bit, I started the engine again and it immediately start racing at maximum rpm’s again, so I shut it off . . .

Another report notes that an out of control vehicle traveled eight miles at more than 100 mph before striking two vehicles and becoming disabled. A person in one of the struck vehicles was killed in the collision.

It seems unlikely that a simple piece of rubber could cause so much terror, personal injuries, and, in one case, death. Why has Toyota not recalled the mats that are optional items sold by their dealers? (That’s right. These are OEM mats, not aftermarket items.)

Autocoverup.com hosts a recorded conversation between an affected owner and a technician. The technician experienced the same acceleration problem when picking up the vehicle and driving it to the service center. His later explanation sounds scripted.

Toyota argues that if there was a problem, the computer that manages the vehicle’s speed would detect a difference between the accelerator and throttle positions and cause the engine to reduce power. In their investigations, they claim that no such errors were detected by the computer.

The National Highway Traffic Safety Administration is satisfied with Toyota’s explanation, although, worringly, they cite a lack of resources to investigate the matter any further.

Toyota’s solution to the sticky floormat: a few clips to attach it to the carpet and an orange sticker to stick on the back warning of the problem. But what about the cruise controls that refuse to disengage?

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