Tag: Dealers

By on November 14, 2012

Being a Suzuki dealer is surely one of America’s least enviable jobs; franchise holders must choose whether to accept a cash settlement and a contract to provide parts and service in exchange for their franchises, or whether they want to fight the matter in court.

(Read More…)

By on November 11, 2012

The Mitsubishi dealership in Easley, South Carolina is aiming for new business by offering a free gun with the purchase of any new or used vehicle, according to Columbia’s Channel 10. (Read More…)

By on September 25, 2012

Long-time TTAC readers know of my sentimental fondness for Crain Communication’s Jamie LaReau. Now the first lady of automotive journalism has uncovered some interesting news about Lincoln’s continuing attempts to, like, do crazy stuff, man.

(Read More…)

By on March 29, 2012

Chrysler dealers who were terminated and then re-instated have been left out in the cold, after a federal judge ruled that the Federal Appropriations Act, a 2010 law that opened the door for dealers to regain their franchises via arbitration, did not overrule state dealer laws that deal with dealer markets.

(Read More…)

By on February 3, 2012

In 1992, the Ritz-Carlton chain won the Baldrige Quality Award for its excellence in customer service. Their idea was to write all customer preferences down, to feed them in a database and to henceforth deliver as expected.

Twenty years ago, I pointed this out to Volkswagen. I was VW’s customer service guru at the time and thought it was a swell idea. Volkswagen enthusiastically adopted the program. It was a failure, what do you expect from a company that retains me as a guru. Also, VW did not want to spend the money on a database. Instead, the Ritz-Carlton ended up running the hotel at Volkswagen’s Autostadt, and giving the occasional seminar to car dealers who still roll their eyes over the “gottverdammte Unsinn.”

Twenty years later, “Ford draws on luxury hotel experience for Lincoln overhaul,” writes Reuters, reporting that “in the plan to overhaul its luxury Lincoln brand, Ford Motor Co is embarking on a new approach, leaving behind the routine ideas of the auto industry and instead taking cues from the likes of high-end boutique hotels.”

Before that happens, Ford is reducing its dealer network to boutique size.  (Read More…)

By on January 24, 2012

Some car dealers are missing the bad old times when Detroit was preoccupied with problems at home. Carmakers again have the bandwidth to look at “the channel,” and some don’t like what they see. Suddenly, dealers find themselves at the receiving end of harsh criticism. Both Chrysler and GM dealers are receiving  a derriere chewing. (Read More…)

By on February 7, 2011


Back when I was semi-serious about photography— as in Pliocene Epoch photography with lots of chemicals and red lights— I scored a bunch of two-piece glass 35mm slide mounts at a camera store in Los Angeles. Most of them were empty, but a handful came with Chrysler dealership promotional slides from 1974. (Read More…)

By on February 7, 2011

Ford brought two pieces of good news for their dealers at this year’s NADA meeting: The dealers will get more cars. And they will get more cash. But wait, there will be less … (Read More…)

By on January 27, 2011

Troubled BYD has even more problems: Dealers defect the Chinese car maker, because the alleged master of the electric vehicle has perfected one ancient tradecraft: The art of channel stuffing. A Beijing BYD store switched to another brand because BYD required them to carry a whopping six times the monthly selling rate on the lot. The poor dealer that moved 70 BYDs in a good month was sitting on a steadily restocked inventory of 400 units.

Even that generous inventory strategy did not help: (Read More…)

By on January 17, 2011

And here another BYD first: BYD is the first Chinese company to perform a massive dealer cull.  “BYD has admitted its sales network grew too fast and has cut the number of dealerships by 100,” reports People’s Daily. (Read More…)

Recent Comments

  • Re: Toyota May Kill V6 Camry

    Kyree S. Williams - Well, the LaCrosse is considered a large, semi-premium sedan…one that caters to a demographic that really values V6 and V8 engines, and one that feels...
  • Re: Toyota May Kill V6 Camry

    VoGo - So hard to know which is right: the uninformed opinions of a few people with minimal experience in turbos, or billions of miles of reliable transport by turbodiesels....
  • Re: Junkyard Find: 1986 Buick Somerset

    NoGoYo - Most trucks I see made before about 1994 are very, very ratty. Especially the Dodges.
  • Re: Toyota May Kill V6 Camry

    FormerFF - Thank goodness that the medium and heavy truck fleet abandoned turbos years ago, otherwise the grocery store shelves would all be empty now, and America’s...
  • Re: Toyota May Kill V6 Camry

    Kyree S. Williams - I think it’s quite nice. The Passat also has a neat baby blue color, and I believe one other mid-sized sedan also does (Malibu?)
  • Re: Toyota May Kill V6 Camry

    NoGoYo - I certainly hope not, I want good sixes to keep existing and this tiny turbo motor nonsense to be curtailed at least a little. No 1.6 turbo 4s for midsize sedans, please....
  • Re: Toyota May Kill V6 Camry

    thornmark - Ford’s Ecoboosts are gas hogs. The Accord v6 smokes the 2.0 Fusion Ecoboost and gets better mileage. Heck, the Accord Sport manual smokes the Fusion 2.0...
  • Re: Junkyard Find: 1986 Buick Somerset

    bumpy ii - Could be an artifact of GM’s internal dictionary, which dropped letters that seemed superfluous. Or somebody was trying to be pretentious, since...
  • Re: Toyota May Kill V6 Camry

    50merc - Big (2.5 or so) four-bangers historically have had much more NVH than modern V6′s. Are the new little (1.6 or less) turbo Fours as smooth and quiet as a good six?...
  • Re: Junkyard Find: 1986 Buick Somerset

    Featherston - Now we have “touchscreens good/knobs bad.”

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