The Truth About Cars » customer service http://www.thetruthaboutcars.com The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. Sun, 07 Feb 2016 18:00:45 +0000 en-US hourly 1 http://wordpress.org/?v=4.2.4 The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars no The Truth About Cars editors@ttac.com editors@ttac.com (The Truth About Cars) 2006-2009 The Truth About Cars The Truth About Cars » customer service http://www.thetruthaboutcars.com/wp-content/themes/ttac-theme/images/logo.gif http://www.thetruthaboutcars.com How An 86-Year-Old African-American Woman Was Charged Over Sticker For Last Year’s Buick http://www.thetruthaboutcars.com/2015/12/86-year-old-african-american-woman-charged-sticker-last-years-buick/ http://www.thetruthaboutcars.com/2015/12/86-year-old-african-american-woman-charged-sticker-last-years-buick/#comments Tue, 29 Dec 2015 14:00:38 +0000 http://www.thetruthaboutcars.com/?p=1251249 Imagine the following scenario: You’re a Buick salesman. An elderly woman comes into your showroom to inquire about a replacement for her Regal. You decide that she’s a great candidate for an Encore, and since you have some previous-year Encore stock you decide that she’s a great candidate for a 2015 Encore instead of the […]

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Imagine the following scenario: You’re a Buick salesman. An elderly woman comes into your showroom to inquire about a replacement for her Regal. You decide that she’s a great candidate for an Encore, and since you have some previous-year Encore stock you decide that she’s a great candidate for a 2015 Encore instead of the […]

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EXCLUSIVE: Volkswagen To Announce “TDI Goodwill Program” Next Week http://www.thetruthaboutcars.com/2015/11/exclusive-volkswagen-to-announce-tdi-goodwill-program-next-week/ http://www.thetruthaboutcars.com/2015/11/exclusive-volkswagen-to-announce-tdi-goodwill-program-next-week/#comments Fri, 06 Nov 2015 01:19:48 +0000 http://www.thetruthaboutcars.com/?p=1212601 Update: Added background. Volkswagen of America, in a bid to regain the trust of current diesel owners, will announce a prepaid card campaign on November 9, TTAC has learned. The program, detailed to dealers Thursday in preparation of its public announcement, is aimed at current owners of affected TDI models regardless of whether they bought their car new or […]

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Update: Added background. Volkswagen of America, in a bid to regain the trust of current diesel owners, will announce a prepaid card campaign on November 9, TTAC has learned. The program, detailed to dealers Thursday in preparation of its public announcement, is aimed at current owners of affected TDI models regardless of whether they bought their car new or […]

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Tesla Quietly Killed Its $100 Flat-fee Home Service Program http://www.thetruthaboutcars.com/2015/11/tesla-quietly-killed-100-flat-fee-home-service-program/ http://www.thetruthaboutcars.com/2015/11/tesla-quietly-killed-100-flat-fee-home-service-program/#comments Mon, 02 Nov 2015 18:00:17 +0000 http://www.thetruthaboutcars.com/?p=1209921 Sometime this year, Tesla Motors quietly ended its Ranger program that would dispatch service technicians to fix or send for service Tesla cars for a flat rate, Automotive News reported. The program, which was touted by the company in 2012 as “transforming automotive service” said the service would cost $100 “regardless of how far away […]

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Sometime this year, Tesla Motors quietly ended its Ranger program that would dispatch service technicians to fix or send for service Tesla cars for a flat rate, Automotive News reported. The program, which was touted by the company in 2012 as “transforming automotive service” said the service would cost $100 “regardless of how far away […]

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Piston Slap: Double A (Beep! Beep!) Em, Cee, Oh… (Part II) http://www.thetruthaboutcars.com/2014/06/piston-slap-double-a-beep-beep-em-cee-oh-part-ii/ http://www.thetruthaboutcars.com/2014/06/piston-slap-double-a-beep-beep-em-cee-oh-part-ii/#comments Mon, 30 Jun 2014 12:06:29 +0000 http://www.thetruthaboutcars.com/?p=855409 TTAC commentator M0L0TOV has an update for us: Hey Sajeev, I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I tried contacting them via their website but almost a week had passed and no response. So I contact […]

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TTAC commentator M0L0TOV has an update for us: Hey Sajeev, I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I tried contacting them via their website but almost a week had passed and no response. So I contact […]

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Housekeeping: How Are We Doing? http://www.thetruthaboutcars.com/2013/08/housekeeping-how-are-we-doing/ http://www.thetruthaboutcars.com/2013/08/housekeeping-how-are-we-doing/#comments Mon, 19 Aug 2013 14:00:37 +0000 http://www.thetruthaboutcars.com/?p=499857 Slightly over a month ago, we had a spot of regime change here at The Truth About Cars. At the time, we unveiled a five-point program to improve the site and improve the reader experience. I’d like to take a moment to review these five points and give you a chance to provide further feedback […]

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Slightly over a month ago, we had a spot of regime change here at The Truth About Cars. At the time, we unveiled a five-point program to improve the site and improve the reader experience. I’d like to take a moment to review these five points and give you a chance to provide further feedback […]

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Lincoln Cuts Free Maintenance Program In Half http://www.thetruthaboutcars.com/2013/06/lincoln-cuts-free-maintenance-program-in-half/ http://www.thetruthaboutcars.com/2013/06/lincoln-cuts-free-maintenance-program-in-half/#comments Tue, 04 Jun 2013 15:45:56 +0000 http://www.thetruthaboutcars.com/?p=490802 Lincoln is cutting their free maintenance program in half, from 4 years/50,000 miles to 2 years/24,000 miles. Automotive News reports that dealers were informed of the change last month. In a May 6 memo sent to dealers, Lincoln said the revised program “complements short-term 24-month leases.” In a statement, Lincoln said the new program is […]

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Lincoln is cutting their free maintenance program in half, from 4 years/50,000 miles to 2 years/24,000 miles. Automotive News reports that dealers were informed of the change last month. In a May 6 memo sent to dealers, Lincoln said the revised program “complements short-term 24-month leases.” In a statement, Lincoln said the new program is […]

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Hammer Time: Morning Calls http://www.thetruthaboutcars.com/2013/01/hammer-time-morning-calls/ http://www.thetruthaboutcars.com/2013/01/hammer-time-morning-calls/#comments Mon, 21 Jan 2013 14:00:33 +0000 http://www.thetruthaboutcars.com/?p=474422 Morning phone rings at the car lot… Me: Hello? Random Stranger: Hi there, like, I have this friend you know and he told me that you finance vehicles, and his name is Emmanuel and aahhh, like I was wondering, well, uh, do you have any Toyotas and like, do you, ummm… finance vehicles you know? […]

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Morning phone rings at the car lot… Me: Hello? Random Stranger: Hi there, like, I have this friend you know and he told me that you finance vehicles, and his name is Emmanuel and aahhh, like I was wondering, well, uh, do you have any Toyotas and like, do you, ummm… finance vehicles you know? […]

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New Improved 2013 Volt – Now Charges 30 Percent Slower (Push “Leaf” Button To Fix) http://www.thetruthaboutcars.com/2012/12/new-improved-2013-volt-now-charges-30-percent-slower-push-leaf-button-to-fix/ http://www.thetruthaboutcars.com/2012/12/new-improved-2013-volt-now-charges-30-percent-slower-push-leaf-button-to-fix/#comments Tue, 04 Dec 2012 18:20:04 +0000 http://www.thetruthaboutcars.com/?p=469104 In late 2011, photos of melted and damaged Volt charging cords appeared on the internet. GM initially blamed wiring problems in the electrical outlets, eventually, the company announced that they would replace all the 120V chargers in all 2011 and some 2012 models with a new unit. About 9,500 charging units were replaced. When the […]

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In late 2011, photos of melted and damaged Volt charging cords appeared on the internet. GM initially blamed wiring problems in the electrical outlets, eventually, the company announced that they would replace all the 120V chargers in all 2011 and some 2012 models with a new unit. About 9,500 charging units were replaced. When the […]

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Piston Slap: Porsche Customer Service doesn’t Stink? http://www.thetruthaboutcars.com/2011/12/piston-slap-porsche-customer-service-doesnt-stink/ http://www.thetruthaboutcars.com/2011/12/piston-slap-porsche-customer-service-doesnt-stink/#comments Tue, 27 Dec 2011 17:47:54 +0000 http://www.thetruthaboutcars.com/?p=423591   Sam writes: Hello, can you tell me what ever happened with the Porsche IMS concern? At 18K miles, an IMS bearing failure has caused a catastrophic engine failure in my Porsche 911. My Porsche dealer (who has done all of the Porsche recommended service on the car since new) just told me that there […]

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  Sam writes: Hello, can you tell me what ever happened with the Porsche IMS concern? At 18K miles, an IMS bearing failure has caused a catastrophic engine failure in my Porsche 911. My Porsche dealer (who has done all of the Porsche recommended service on the car since new) just told me that there […]

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