Tag: customer service
Kleenex is to facial tissue as Google is to searching the web; as Coke is to any soft drink in Metro Atlanta; as Nintendo was to video gaming in the ’90s.
In that vein, U-Haul is the Kleenex of moving vans.
At the beginning of each month, you’re bound to see at least five orange-and-white U-Haul misery machines piloted by sweaty-faced individuals attempting to transport their belongings, which they’ve hoarded over the last X number of years, to their new abodes. Their faces tell the tale: Moving is horrible. Everything about it is a nightmare. And U-Haul is intrinsically part of that nightmare.
But U-Haul doesn’t do just moving vans, trucks, and trailers.
During our move from Nova Scotia, on Canada’s Atlantic coast, to Oshawa, Ontario, some thousand miles to the west, we decided to give U-Haul’s newest product a whirl. It’s called U-Box and it promises to alleviate the needless torture of long-distance moving.
Promises are made to be broken.
Bad PR from customers annoyed by their problem-plagued Tesla Model X SUVs continues to hammer the electric automaker.
A lawsuit filed against Tesla by a California man is the latest bit of bad news (and press) for the company. According to Barrett Lyon, the bizarre electrical gremlins running loose in his Model X turned his vehicle into a static driveway decoration. (Read More…)
Imagine the following scenario: You’re a Buick salesman. An elderly woman comes into your showroom to inquire about a replacement for her Regal. You decide that she’s a great candidate for an Encore, and since you have some previous-year Encore stock you decide that she’s a great candidate for a 2015 Encore instead of the new model. There’s a $149/month lease deal available from GM Financial. What kind of deal do you make for this woman?
If your answer is, “I’d charge her over sticker for the vehicle, switch the lease company to make some back-end money, and add nearly a thousand dollars of profit in fees above that,” then you might just be the salesman that Buick GMC of Beachwood, OH needs.
Update: Added background.
Volkswagen of America, in a bid to regain the trust of current diesel owners, will announce a prepaid card campaign on November 9, TTAC has learned.
The program, detailed to dealers Thursday in preparation of its public announcement, is aimed at current owners of affected TDI models regardless of whether they bought their car new or used.
Two prepaid cards will be offered to those TDI owners. The first one will be for $500 and has no restrictions on where it can be used. The second, which may be valued between $500 and $750, will be limited to use at Volkswagen dealerships.
Sometime this year, Tesla Motors quietly ended its Ranger program that would dispatch service technicians to fix or send for service Tesla cars for a flat rate, Automotive News reported.
The program, which was touted by the company in 2012 as “transforming automotive service” said the service would cost $100 “regardless of how far away owners live from a Tesla Service Center.” Tesla’s service page now says: “Tesla Ranger service may be available in your area. Service begins at $100 per visit and increases based on your distance from the nearest Tesla service center.”
A four-year, prepaid service plan for the cars, which cost $2,400 and included unlimited Ranger service visits, now only costs $1,900 without mentioning Ranger service, according to the company. A spokesman for Tesla didn’t immediately comment on the report. (Read More…)
I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I tried contacting them via their website but almost a week had passed and no response. So I contact them via their Facebook page, the next day I got a response with a phone number, name, and e-mail address of somebody at corporate to contact. I sent them an e-mail, I got a call from the owner of the Aamco where I had originally taken my car within ten minutes. (Read More…)
Slightly over a month ago, we had a spot of regime change here at The Truth About Cars. At the time, we unveiled a five-point program to improve the site and improve the reader experience. I’d like to take a moment to review these five points and give you a chance to provide further feedback on our progress so far.
Lincoln is cutting their free maintenance program in half, from 4 years/50,000 miles to 2 years/24,000 miles. (Read More…)
Morning phone rings at the car lot…
Random Stranger: Hi there, like, I have this friend you know and he told me that you finance vehicles, and his name is Emmanuel and aahhh, like I was wondering, well, uh, do you have any Toyotas and like, do you, ummm… finance vehicles you know?
Me: I’m sorry. Who is this?