The Truth About Cars » APEAL http://www.thetruthaboutcars.com The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. Sun, 30 Aug 2015 16:08:02 +0000 en-US hourly 1 http://wordpress.org/?v=4.2.4 The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars no The Truth About Cars editors@ttac.com editors@ttac.com (The Truth About Cars) 2006-2009 The Truth About Cars The Truth About Cars » APEAL http://www.thetruthaboutcars.com/wp-content/themes/ttac-theme/images/logo.gif http://www.thetruthaboutcars.com Wait a Second Before You Invest Any More Energy in J.D. Power http://www.thetruthaboutcars.com/2015/07/wait-second-invest-energy-j-d-power/ http://www.thetruthaboutcars.com/2015/07/wait-second-invest-energy-j-d-power/#comments Thu, 23 Jul 2015 16:00:26 +0000 http://www.thetruthaboutcars.com/?p=1123345 There’s a considerable need for independent research and analysis, especially when it comes to cars. But I have something to tell you about J.D. Power and Associate’s annual Automotive Performance, Execution and Layout study: it’s remarkably flawed. The annual survey — alongside most other annual surveys — serves as a stump from which automakers proudly […]

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2014 Porsche Cayman S at 2014 Los Angeles Auto Show

There’s a considerable need for independent research and analysis, especially when it comes to cars.

But I have something to tell you about J.D. Power and Associate’s annual Automotive Performance, Execution and Layout study: it’s remarkably flawed.

The annual survey — alongside most other annual surveys — serves as a stump from which automakers proudly proclaim, “We’re the best, see? These guys just said so.”

But the APEAL survey, alongside J.D. Power and Associate’s Initial Quality Survey, give a distorted glimpse at the reality of buying a car.

They have no perception of cost. And that’s a big, big problem.

If you could afford a new Porsche, how satisfied with that purchase will you be in 90 days, when seemingly nothing expensive has gone wrong? What about 4 years later when warranties start to wane, and regular maintenance includes parts like a notoriously fussy internal oil separator that runs $2,000 to fix? Rear calipers that run $3,000? Or a $523.50 oil change? That Porsche you purchased may not be all that appealing anymore, I’m guessing, regardless of the awards J.D. Power can heap upon the company.

(Even further, I’m guessing the buyer who can drop $100,000 on a sports car is the type of buyer that can ditch that car for another sports car in three years and report that they’re pleased as punch again with the purchase.)

Meanwhile, if your bought-on-a-budget Toyota Corolla lugged your soul-crushing commute to work at 7 a.m., how stoked are you on that purchase 90 days — or even 90 minutes — after walking off the lot? I bought a new toaster last week and I wasn’t jazzed about it before I checked out at the register.

There needs to be a dose of reality when viewing these surveys. Mercedes-Benz, Audi, Jaguar and Land Rover all topped the list of initial appeal, but also topped Forbes’ list of most expensive cars to fix.

It makes sense. Really expensive cars are really nice. Really nice, expensive cars are also really complicated. I know, because I drive them all the time. An S-Class is more appealing than a Toyota Yaris because Mercedes-Benz makes really nice cars that cost a lot of money.

To say that Porsches have more appeal than Subarus is a no brainer; I don’t need 77 attributes with a verified score out of 1,000 to say that a big house with a rollercoaster looks better than a small house with a leaking basement. But I can only afford one of those.

But I do need a study that reliably and logically presents their ownership, maintenance, resale proportional to budget. Average MSRP and cost of ownership don’t factor into the J.D. Power survey.

That’s not to say Porsche, Mercedes-Benz, Jaguar or Audi make bad cars. J.D. Power just makes a narrow study that’s contorted way beyond its intent or measure.

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J.D. Power Ranks Porsche Most Appealing for 11th-straight Year http://www.thetruthaboutcars.com/2015/07/j-d-power-ranks-porsche-appealing-11th-straight-year/ http://www.thetruthaboutcars.com/2015/07/j-d-power-ranks-porsche-appealing-11th-straight-year/#comments Wed, 22 Jul 2015 16:00:25 +0000 http://www.thetruthaboutcars.com/?p=1123049 For the 11th-consecutive year, Porsche topped J.D. Power and Associate’s Automotive Performance, Execution and Layout (APEAL) study, which measures owners’ satisfaction with their new car. The study surveyed 84,000 new car owners 90 days after their purchase to determine their satisfaction with their purchase. Porsche topped the list, just ahead of Jaguar, BMW, Mercedes-Benz, Audi […]

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Cayenne Turbo S

For the 11th-consecutive year, Porsche topped J.D. Power and Associate’s Automotive Performance, Execution and Layout (APEAL) study, which measures owners’ satisfaction with their new car.

The study surveyed 84,000 new car owners 90 days after their purchase to determine their satisfaction with their purchase. Porsche topped the list, just ahead of Jaguar, BMW, Mercedes-Benz, Audi and Land Rover.

So in other words, “Owners Pumped About Paying A Lot for Really Nice Cars.”

2015 JD Power APEAL results

Click to enlarge.

The annual study found that added safety technology was a major contributor to overall satisfaction. According to the study, 36 percent of new car buyers added blind-spot monitoring to their cars (up 7 percent from last year), nearly half of new car buyers purchased vehicles with parking assist or backup warnings (up 4 percentage points), and nearly two-thirds of those buyers said they used the safety features every time they drove the car.

One in five buyers reported buying a car with lane-departure warning systems and one in four reported buying a car with collision avoidance systems, up from last year.

According to the study, buyers are willing to pay up to $750 more for cars with added safety features.

The industry average crept up four points over last year and Mini was the highest-ranked non-premium brand on the list. Smart was the lowest-ranked brand in the survey.

Chevrolet had three segment leaders (Corvette, Sonic and Colorado), same with Ford (C-Max, Expedition and F-150). Dodge had two leaders (Challenger and Charger) while overall-winner Porsche had three segment leaders (Cayenne, Cayman and Macan).

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Are Chinese Cars Catching Up With The World? Cast Your Vote http://www.thetruthaboutcars.com/2012/11/are-chinese-cars-catching-up-with-the-world-cast-your-vote/ http://www.thetruthaboutcars.com/2012/11/are-chinese-cars-catching-up-with-the-world-cast-your-vote/#comments Fri, 30 Nov 2012 14:08:52 +0000 http://www.thetruthaboutcars.com/?p=468561 Of course Chinese cars are all craptastic patent violations on wobbly wheels. But then, the same had been said about Japanese and later Korean cars. Can Chinese carmakers repeat what Japan and Korea have done? J.D. Power thinks they are rapidly improving.  “Chinese domestic brands have substantially narrowed the gap with international brands in overall […]

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Of course Chinese cars are all craptastic patent violations on wobbly wheels. But then, the same had been said about Japanese and later Korean cars. Can Chinese carmakers repeat what Japan and Korea have done? J.D. Power thinks they are rapidly improving. 

“Chinese domestic brands have substantially narrowed the gap with international brands in overall vehicle appeal,” J.D. Power found in its 2012 China APEAL study.

However, if you look at the ranking supplied by J.D. Power, all you see is foreign joint ventures. China’s indigenous brands have an average APEAL score of 781 points, which is “an historic high for brands of Chinese automakers,” but not good enough to be listed. The industry average stands at 822 ;points, and all Chinese brands were found to be way below average. To spare the Chinese the embarrassment (and possibly to entice the Chinese brands to finally pay for the study,) the identities of the folks below average are not being disclosed by J.D. Power.

What’s above the line is vintage J.D Power: #1 Audi is a mere 6.2 percent better than #21 placed FAW-Mazda. If we are lucky, both are within the margin of error of the survey, especially of one conducted in China.

If J.D. Power tells us nothing, let’s consult the experts: You.

When will Chinese Cars catch up with the world?
 
 
 
 
 
  
pollcode.com free polls 

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