A free-maintenance program introduced earlier this year to get its full-size pickups moving was expanded across the entire 2014 line. For most 2014 vehicles, Chevrolet, Buick and GMC dealers will complete an oil and filter change, four-wheel tire rotation, and conduct a 27-point vehicle inspection based on what’s called for in the vehicle’s maintenance plan.
According to GM CEO Dan Akerson, this plan sells more cars: Read More >
Three years ago I suggested that Detroit win back car buyers by doing something no one seemed to be doing: provide customer care deserving of the name. In a similar vein, Steve Lang recently asked readers whether manufacturers or the government should do more when a model commonly suffers from an expensive problem. Well, according to an article in Automotive News this week GM has strongly encouraged its dealers to pick up the tab on more out-of-warranty repairs to reward and create loyalty.
According to the article, the bottleneck hasn’t been GM—the customer care money has been there, but dealers have been too tight with it because of fears that GM would punish them if they spent it. Why did dealers have these fears in the first place? The article doesn’t say. The important thing isn’t how these fears came to exist, but that they’re currently unwarranted. One dealer calls the new “open pocketbook” approach to keeping customers happy a “seismic shift.” Problem solved?
For some time now, there’s been something of a low-scale war going on between OEMs and aftermarket parts suppliers just below the national media radar. The issue: whether or not aftermarket structural parts are as good as OEM parts. Ford has been a major proponent of the OEM-only approach, making the video you see above in hopes of proving that aftermarket parts aren’t up to the job. But the aftermarket is firing back, and they’ve made their own video in direct response to this one, which you can view after the jump. Read More >
How user-serviceable should a car be? Should special tools be required to perform basic tasks? If the car in question is a sporty car, should there be less effort on the manufacturer’s part to ensure serviceability (because it’s a “toy” and more likely to be owned by people with multiple cars) or more (because sporty cars tend to have longer in-service lifetimes and have a more self-service-oriented owner base)?
After performing most of the 30,000-miles service on my 2004 Boxster S “Anniversary Edition”, I believe I’ve become a little more passionate about my answers to the above questions.