'World's Greatest' Car Salesman Refuses to Relinquish Title Without Proof

For over four decades, Joe Girard has held the Guinness World Record for the most automotive sales in a single year. The 89-year-old retiree is so proud of his achievement that his own website proclaims him as the greatest retail salesman in history while simultaneously urging you to purchase his sales training books, DVDs, and audio CDs. However, he appears to have been trumped by a Cadillac and Chevrolet salesman from Dearborn, Michigan.

Girard is having none of that and has decided to challenge the validity of the new record. “This guy claims he beat my record of 1,425 new cars that I sold in 1973,” he stated. “What I did immediately, I called my attorney.”

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Dealership Throughput Expected to Slip for Third Year in a Row

While sales numbers are a decent metric for assessing volume, they don’t give an accurate representation of what’s actually happening at the dealership. Instead, the figure represents the number of models an automaker was able to move from the factory. Theoretically, a manufacturer could load up a bunch of trucks at the end of the month and count them as “sold” to bolster volume — whether or not real people actually bought them.

Dealer throughput is better for assessing the current consumer climate. But we’re sure you won’t be surprised to hear that it’s cold and only expected to get colder. U.S. dealership throughput, the average number of new-vehicle sales per dealership, is expected to slip 2.9 percent this year. That equates to a mean of 920 vehicles in 2018, down from 947 in 2017.

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The Games We Play: Advertising Chicanery Begins on '2018 Jeep Wrangler'

Late last year, I selected Jeep’s JL Wrangler as an Ace of Base once pricing for the snazzy new off-road rig was freshly announced.

That was 43 days ago, at which point I theorized that Wrangler shoppers would likely need to be weary of dealer bait-and-switch tactics, as both the new JL and the old JK are 2018 models. Specifically, I said:

Readers can be assured, then, of hearing hyper-caffeinated sales staff blaring in radio ads about ZOMG GREAT DEALZ ON 2018 WRANGLERS – only for frustrated shoppers to discover they are actually talking about the lame-duck Jeep and not the shiny new off-roader.

Well, that didn’t take long.

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Top Hyundai Dealers Are Battling for a Slice of Genesis Pie

Late last month, Hyundai Motor America sent messages to dealers that announced the formation of an independent Genesis dealer network. The plan was to further separate the luxury brand from the rest of the company’s automotive fare by creating standalone dealerships.

While great for the brand’s image, the automaker’s strategy only calls for 100 initial locations. That’s a problem, because there are roughly 350 dealers that are currently eligible to sell both.

This hasn’t gone over well with Hyundai stores currently selling Genesis models right next to their more pedestrian inventory. Dealers have been offered compensation if they don’t make the cut, but plenty of them aren’t interested. They don’t want the money, they want the cars.

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Hyundai Dealers Put on Notice: It's Time for Genesis, but Not Everyone Gets to Play

Hyundai Motor America and its U.S. Genesis division sent messages to Hyundai dealers this week, alerting them to the formation of an independent Genesis dealer network. Hyundai’s recently created luxury marque wants space between it and its value-focused sister division, and that means the need for standalone stores.

Shared showrooms simply won’t cut it anymore.

Right now, Genesis customers in the United States can purchase models at roughly 350 Hyundai dealers, but not for long. The plan calls for just 100 standalone stores as a starting point. If you’re a Hyundai dealer with dreams of selling a higher class of vehicles, this is your opportunity — but your chances of being selected might not be as high as those dealers already selling the brand.

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Here's What Chinese Brand GAC Still Needs to Do to Get Into America

Chinese car brand Guangzhou Automobile Group’s showing at the North American International Auto Show made it pretty clear that the manufacturer wants to get into the U.S. market. But, with its earlier deadlines to do so having gone unmet, there is skepticism that it won’t happen by 2019. Is it really possible?

Well, sure, anything is possible. But GAC has a laundry list of obstacles to overcome if it wants to sell cars to Americans in earnest and the clock is ticking. For starters, politicians are starting to get a little testy when it comes to Chinese trade policies, and GAC now finds itself as a focal point on the issue. More importantly, the brand needs a clear-cut path to victory — and we’ve yet to hear one.

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Breaking: Sleazy Used Car Salesman Heads to the Slammer

It’s among the most prolific stereotypes of the automotive world. The shady used car salesman. Often pictured standing next to an overvalued Kia Sephia (a “smokin’ deal!”) while wearing a loud sport coat and white belt, the specter of these fly-by-night fraudsters have plagued reputable dealers for decades.

In Oshawa, Ontario, a city best known for housing General Motors’ Canadian headquarters and a former TTAC managing editor, one such criminal just met his fate. How sweet it must be for the poor buyer he swindled.

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Lincoln's Latest Gambit: Stores for Selling the Brand, Not Cars

If affluent people like one thing, it’s large stores offering heaps of customer service and absolutely nothing to sell. You know the sort of shops I’m referencing. There’s a doorman, a leather couch, and someone who brings you coffee while you browse an inventory consisting of half-a-dozen ludicrously overpriced designer jackets.

A number of premium automotive brands have recently seized on this concept. There are already a handful of luxury brands with physical locations in cities harboring a wealth-intensive populace that offer an ambiance-intensive experience. Not to be outdone, Lincoln has taken that theory the full mile in Newport Beach, California.

While technically a dealership, the Lincoln Experience Center doesn’t sell anything. Instead, it provides patrons with a place to relax and muse about future ownership. There’s a cafe offering complementary coffee, tea, and infused water. Not thirsty? The site also has a “story wall” that provides a rotating collection of artifacts, art, and fashion that somehow relates to the brand. I even found out that they’ll wrap your holiday gifts on December 23rd if you’re in the area. But if you want to buy a car, you’ll have to look elsewhere.

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Buying an EV? Expect a Crapshoot of an Experience at the Dealer, Study Finds

You’ve decided to take the plunge. To lay down significant cash for a personal vehicle that burns no gasoline and isn’t a bicycle. Unlike the plethora of dino juice-sipping models competing for your attention, your choice of electric vehicles is still modest, albeit growing, and comes with a list of ownership concerns never mentioned around traditional cars.

Range, charging times, home connections, and the impact of temperature on the battery pack (and its longevity) are just some of the questions a salesman might be asked about. Pricing is easy.

This past fall, research firm Ipsos RDA Automotive sent secret shoppers into 141 EV-selling dealerships in the U.S., where the spies feigned interest in purchasing one of 11 fully electric models. The experience was a wildly mixed bag. It’s not entirely surprising, but in many showrooms dominated by gas-powered cars and SUVs, the sale the dealer employee attempted to close was not for the EV the secret shopper came in to buy.

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Hyundai Finally Pins Down the Right Number of Genesis Stores

While there’s a new, smaller G70 sedan waiting in the New Year, and crossovers and a coupe after that, the news surrounding the fledgling Genesis brand lately seems to revolve around its dealers. Parent company Hyundai wants separate stores for its luxury marque in the interest of exclusivity, but it can’t have too many of them (in the interest of profitability).

The automaker’s decision to pare down the number of locations where consumers can buy a Genesis-badged vehicle hasn’t gone over well with some Hyundai dealers, but the new division’s long-term growth is Hyundai’s top priority, not dealer acrimony.

As Genesis finds its feet, Hyundai feels it now knows just how many stores the brand can sustain.

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Flush With 2017 Models, Nissan Throws Incentives at Sales Staff

Expect your local Nissan salesman to work extra hard for that pre-Christmas sale. That’s because Nissan, which can still boast a year-to-date sales increase in the United States, isn’t exactly overflowing with 2018 models.

Inventory of 2017s remains higher than the automaker would prefer, meaning it needs to do something to move old stock out before the end of the year. But rather than heap more factory bonuses on its vehicles (the company’s incentive spending is second only to Kia in the industry), Nissan figures it’s a better deal to throw incentives at the salesperson.

“Happy holidays. Can I interest you in a new Rogue? Seriously, how ’bout that Rogue?”

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The Dream of the '70s Is Alive… In Minnesota

The Wikipedia page for Wells, Minnesota, tells us it’s the birthplace of Secret Service agent Larry Buendorf, best known for collaring Lynette “Squeaky” Fromme before the unhinged former Manson Family member could get the sights of her Colt 1911 on President Gerald Ford.

What the page doesn’t tell you is that the ’70s are back, baby, but only if you live (or take a trip to) Wells, Minnesota. The requirement for this time travel? Ownership — or the purchase — of a late-model Chevrolet Silverado.

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Playing the Long Game: Cadillac Softens on Project Pinnacle After Sales Shortfall

Project Pinnacle hasn’t been incredibly popular with dealerships. Low approval ratings required multiple revisions of the plan, and dealers still found themselves irritated with the final version. There was a lengthy delay, refusal of noncompliant stores to accept General Motors’ buyout plan, and difficulties ensuring eligible shops adhered to the plan’s high standards of service.

Cadillac now says it will weigh customer satisfaction scores and compliance with brand standards more than actual sales volumes when determining U.S. dealer bonuses for 2018. The reason for this comes down to so many dealerships not meeting this year’s sales targets. That’s good news for those smaller outlets that were upset with Pinnacle to begin with.

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Are Car Subscription Services Going to Become the New Normal?

Automakers are throwing everything they currently have at the wall to see what sticks. The concept of “mobility” is now so broad that it encompasses automation, electrification, vehicle connectivity, alternative modes of transportation, driving aids, ride-sharing, ride-hailing, and even subscription services — and plenty of companies are giving them all a shot.

Last week, we talked about Volvo’s new car subscription service. Most of us had difficulties rationalizing the price based on how the product is being offered. A lot of companies are testing those waters right now, especially luxury brands. Lincoln recently launched a subscription initiative that is extremely similar to Cadillac’s, and Porsche has been buzzing about its own “Passport” service. However, mainstream brands like Ford and Hyundai are also trying their hand — albeit very differently.

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Genesis of a Dealer Dispute With Hyundai Motor America

You would think you’d be happy when a peer succeeds and goes on to greater things, but the reality is often a little grimier and less magnanimous. Genesis has been a sore subject around Hyundai Motor Company ever since the automaker spun it off into its own brand. However, this has less to do with its role as an elite nameplate and more about how to manage it as part of the greater whole.

Earlier this month, dealers expressed their dismay by walking out of a meeting with Hyundai Motor America’s executives — which included CEO Kenny Lee and COO Brian Smith. The incident didn’t last particularly long and the conference eventually got back on track, but it proves there’s unresolved issues as to how the Genesis brand should be handled.

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Four Arrested in Tesla Theft: Dirty Crooks or the Ultimate EV Fans?

A quartet of suspected baddies were arrested on Friday after being caught with four vehicles believed to be stolen from a Tesla dealership in Salt Lake City. While an automotive theft ring isn’t anything special, the way in which this particular incident unfolded is beyond strange.

According to South Salt Lake police detective Gary Keller, the incident began around 1 a.m. when a Highway Patrol trooper conducting a traffic stop near the dealership noticed a sparkly new Tesla vehicle stop behind his squad car. Smelling something fishy, the patrol trooper assumed the driver wasn’t the owner of the car and called for local backup as he conducted another stop.

Keller said the man had a bag of keys on his person and told police he had come to return the vehicle to the dealership. “I don’t know if he had a guilt complex or whatever, but he claimed his name was Tesla and once [police] started talking to him, he didn’t want to talk to police; he wanted an attorney,” Keller explained.

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Auto Loan Delinquencies Continued to Climb in the Last Quarter

The 60-day auto delinquency rate continued to climb through the third quarter of 2017. Driven primarily by “relaxed” underwriting standards from years past and increasing subprime originations, TransUnion’s senior vice president and automotive business head, Brian Landau, said two-month payment lapses rose 7 basis points to 1.4 percent.

At the same time, the average balance of outstanding auto loans increased by around 5.9 percent, resulting in the lowest year-over-year growth rate since the third quarter of 2012. The group’s Industry Insights Report cited this quarter’s serious auto loan delinquency rate as the highest observed since Q3 2009 — you know, when nobody had any money to pay their bills.

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Dealerships to Receive $335 Million In Payments Over Supplier Price-fixing Scheme

Roughly 8,000 U.S. dealers will share in a $335 million payday resulting from a colossal 2010 antitrust investigation. The issue? Suppliers were involved in a widespread price-fixing scheme that lasted decades, and nobody noticed until the FBI raided the offices of Yazaki North America Inc., Denso International America Inc. and Tokai Rika Group North America.

In the end, 65 individuals and 47 companies were charged by the Justice Department — resulting in over $2.9 billion in fines and jail time for a swath of fresh white-collar criminals.

However, none of that money made it to manufacturers, dealers, parts retailers, or consumers. Those players had to resort to filing civil suits in federal court against the companies. In 2012, the multitude of claims were consolidated and transferred to Judge Marianne Battani and the U.S. District Court in Detroit. Over $1 billion has been set aside for affected parties, with around $335 million of the sum going to dealerships.

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Dealers Being Targeted by Used-car Fraud Ring

A new type of sales fraud is taking advantage of lenders’ and dealerships’ automated payoff systems. Basically, criminals have begun selling high-end used vehicles that have been obtained illegally and vanish before anyone is the wiser.

Mark Maida, the CEO of AutoBuy, has said his Florida-based company was on the receiving end of the scam in 2016 and wants to warn other prospective buyers before the same thing happens to them. He doesn’t believe it was an isolated incident and claims there have been other dealers and lenders across the state that have been affected by the swindle.

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Automakers Unify to Urge Trump to Keep NAFTA

Domestic automakers and suppliers have already expressed concerns that leaving the North American Free Trade Agreement could be detrimental to the industry. Numerous automotive trade groups have claimed that losing NAFTA would result in less efficient and more costly ways of doing business.

Hoping to steer Donald Trump away from the idea of abandoning the three-country accord, manufacturers, parts suppliers, and dealers have come together to form the “Driving American Jobs” coalition. The group’s primary goal is to prove that NAFTA has been beneficial to the participating countries, especially the United States. It also makes the claim that withdrawing from NAFTA would re-establish trade barriers, hurt the U.S. economy and cost jobs.

“We need you to tell your elected officials that you don’t change the game in the middle of a comeback. We’re winning with NAFTA,” urges the group’s website.

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It Turns Out Cadillac Dealers Still Want a Few Cars Kicking Around

Imagine a traditional luxury car buyer — yes, some still exist — walks into his or her local Cadillac dealer to check out the radically refreshed 2018 XTS. Naturally, the old XTS is hanging out in the parking lot, quietly serving as potential trade-in. After entering the dealer, a salesperson ushers our buyer over to a virtual reality machine to check out the many glories (and options) that await in the new model.

On the way to that machine, the buyer passes zero Cadillacs. There’s not a CTS or CT6 or hot-selling XT5 in sight. An unlikely scenario? Perhaps. A little weird? Certainly to a repeat (read: aged) buyer. It seems small Cadillac dealers definitely felt that way, as low-volume sales locales soundly rejected head office’s plan to do away with traditional showrooms and physical cars.

As a result, Cadillac has given the ominous-sounding Project Pinnacle a makeover.

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More Car, Less Dealership: Hyundai's New Retail Program Shoots for Smoother Transactions

Last month Volkswagen announced it had significantly upgraded its warranties and, not a week later, Hyundai gave word that it was making a big announcement on October 10th. As the brand with the most extensive factory coverage in the business (along with Kia and Mitsubishi), we expected them to respond assertively.

The gauntlet had been thrown down and it was time for Hyundai to remind VW who the world’s value leader was. What would the response be? One million miles of bumper-to-bumper coverage? Free hats? We were ready for anything and everything.

The announcement came and Hyundai is now promoting its new retail program, called Shopper Assurance, which allows you to schedule a test drive via the internet, browse dealer inventories online, and offers a three-day money-back guarantee. Needless to say, it’s slightly disappointing, but it isn’t all bad news.

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Bark's Bites: Kia's New 'Spin' on Compensation Might Mean a Change in Direction

For over a decade now, Kia has slowly but surely been moving toward doing the impossible —transitioning the brand image from “ subprime, budget, shady, and non-desirable” to “a slightly Buick-ized version of Hyundai.” In order to do this, Kia dealers have always relied on the one factor in their favor, which is the ability to sell on price. While the MSRPs on Kias aren’t too far off the competition, the stores have historically dumped new inventory at prices well below the sticker. Looking at an Altima? Why not try this Optima at $3,000 off instead?

Of course, when you operate this way, it makes it difficult for salespeople and managers to make any money, since there’s little to no profit in the deal. For over a decade, Kia has offered sales staff what’s known in the business as a “spin” every time they sell a new car — they can call into a number or log on to a website and enter a VIN-specific code for a “spin” and a chance to win a bonus that ranges from $25-500 per car. If you sell Kias for a living, this is likely how you’ve been paying your bills for as long as you can remember.

According to sources within Kia dealerships, a little over a month ago, without warning, Kia stopped its OEM incentive program for management. Then, for October, again without warning, Kia stopped the spin program for sales people, also with no explanation. Rumor has it this decision comes from the new VP of Sales for Kia Motors America, Bill Peffer, who came to Kia from a dealership group in the Pacific Northwest. Dealers tell me that they’ve repeatedly e-mailed their corporate contacts for explanation, but none is expected.

Other than a sharp increase in the mortgage foreclosure rate for Kia dealer employees, what does this mean for Kia in the States?

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Generational Study: How Will Your Five-year-old Finance an Automobile?

People love generational studies. The notion that being born a few years away from another person creates a disparate, irreconcilable identity is an appealing one and is, to some extent, backed by plausible evidence. After all, growing up in 1975 was different than growing up in 2005. However, when exactly those subtle differences surface to an extent where they can be measured is debatable.

That’s why I was so intrigued by a recent study indicating that Generation Z will be “nothing like their Millennial predecessors” when it comes to financing automobiles and purchasing automotive insurance. Members of Generation Z currently run between the ages of five and 21. So, how exactly will your five-year-old go about procuring coverage or a loan for their first automobile?

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Genesis Motors U.S. Dealer Network Will Be Separate From Hyundai by 2020

Hyundai’s Genesis Motors offshoot intends to finalize its transition into an entirely separate U.S. dealer network within the next three years.

The process of building an undetermined number of distinct Genesis outlets has not yet begun, but it’s clear the brand is well aware of the limitations with which it’s currently operating.

“The reality is, many, many luxury customers tell us they love our products, they’re amazing, but I’m not going into a Hyundai store to buy it,” U.S. Genesis boss Erwin Raphael tells Automotive News.

No kidding.

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A Quarter of the Vehicles Sold Through CarMax Had Unresolved Safety Issues, Study Claims

Over 25 percent of the used vehicles sold through eight CarMax locations in the United States had recall defects that were not addressed, according to a recent safety report.

The 2017 study, conducted by the Center For Auto Safety, the Consumers for Auto Reliability and Safety Foundation and the MASSPIRG Education Fund, noted that vehicles with unresolved safety recalls had more than doubled since 2015 at the five locations surveyed in both years. That is worthy of a raised eyebrow or two.

Questions remain, however. While the review cites numerous locations selling vehicles with what many would consider unacceptable issues, we don’t definitively know if this is indicative of CarMax as a whole. But lets face it, there were 64 million vehicles recalled for safety problems last year — exceeding the total for the previous three years combined.

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One Man's Dismal Vision of a Future Without the Family-owned Dealership

Car dealerships are an American institution. Often controlled by a patriarch with an unusual amount of sway in the local community (and their sometimes cosseted children), dealer franchises dot the country’s landscape like moles on a back. Isolated near exit ramps, they serve as gleaming beacons of civilization as you traverse through long expanses of wilderness on a road trip.

North America wouldn’t be the same without them but, according to one automotive regent, irreparable change is coming to the dealer networks we’ve become begrudgingly accustomed to. Bill McDaniels, president of McDaniels Automotive Group, runs a half-dozen stores selling selling Acura, Audi, Porsche, Subaru, and Volkswagen-branded vehicles in South Carolina. He’s one of those automotive viceroys mentioned earlier, right down to having his son as the chief operating officer for his business, and he’s convinced the era of family-owned dealerships is almost over.

Is this one man’s paranoid delusion or an astute observation of industrywide trends?

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Mazda Plans U.S. Dealer Network Makeover, Still Wants 2-percent Market Share (and More CX-5s)

“We have been working more closely with our dealers to evolve their businesses and through that process,” Mazda tells Automotive News, “some new dealers have chosen to begin working with us, while others have made the decision to leave the Mazda brand.”

Mazda has been open about its goal of earning 2 percent of the U.S. market while being forthright about the brand’s intentions to do so only on solid ground. This means fewer discounts, a premium vibe, and the kind of higher margins that make dealers happy.

On the dealer side of the equation, Mazda now wants those dealers to improve. In some cases, that means a new location. In others, a new exterior design is necessary. More thoroughly trained staff members is key, as well. But it’ll be slow going. Of Mazda’s roughly 600 dealers, the brand acknowledges that some have forsaken the automaker, though Mazda won’t say how many. Since the efforts to revamp dealers began last year, only 26 have been upgraded so far. By the end of the decade, Mazda believes roughly one-sixth of its network will have undergone a remodel.

In the meantime, Mazda is getting further away from reaching its 2-percent goal.

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New Car Dealerships Are Taking a Page From the Buy-here/Pay-here Playbook and Giving It an Evil Twist

Is there any lower form of life in the automotive biosphere than the buy-here-pay-here dealership operators?

It’s hard to see them as anything other than rent-seeking scumbags who inflate the market for inexpensive used cars, then turn around and sell those used cars to the poorest and most unfortunate members of our society for prices that are often multiples of the acquisition cost. There is literally no ethical reason for them to exist; most of the time the “down payment” charged by these dealers is more or less the true value of the car. Everything that comes afterwards is just tasty cake topping — and if the working mother or fixed-income older person buying from them misses the very last weekly payment, they can repossess the car and sell it all over again on the same ridiculous terms.

In a world without buy-here-pay-here dealers, the transaction prices of low-cost cars would eventually settle to the point where they could be bought for the “down payments” being handed over today. In fact, I’ve heard BHPH operators brag about making money on the down payment alone. The difference between one of these people and the victims of their operations, of course, is that the former has access to capital and an entry into the protected world of auto auctions.

You’ll often hear these dealers tell stories about how they “help their community.” The members of the community, of course, know better. They can see the BHPH dealers living high on the hog many miles away from the low-income areas in which the lots are deliberately placed right next to liquor stores and lottery ticket providers. So it’s no wonder they feel no sense of loyalty to their “dealers” and will often make the cars disappear without further payment if they can. To combat this, the BHPH people will often have remotely-operated ignition blocks installed into their vehicles. If you don’t make the payment, or if the dealer fails to record the payment correctly, your car is shut off — regardless of where you are or what you need to do with the car next. If you don’t deal with the bottom feeders of the auto biz, you’ve probably never seen one.

That might be about to change.

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Car Dealers Claim Insurers Are Halting Policies Ahead of Hurricane Irma

Florida-area car dealerships are annoyed that insurance companies pulled the plug on policies earlier this week, fearing further hurricane-related payouts as Hurricane Irma approaches the coast. Insurers, including Progressive and Allstate, are reacting to losses incurred in Texas during Hurricane Harvey’s assault last month.

While this is standard practice for some companies, it isn’t a universal trend. State Farm, for example, said it would continue offering coverage until after a national hurricane advisory had been issued.

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Could Bringing Classic Cars Into Dealerships Create a Halo Effect?

While there are dealerships that will happily service your vintage automobile, there are reasons a lot of classic cars are wrenched at home or taken to speciality shops. It’s not typically in a service center’s best interest to hunt down rare discontinued parts and train employees on the reassembly of carburetors. But it still happens, especially among premium brands.

Porsche is rather obsessive about its heritage and has extended that to maintenance and repairs at a large number of stores. It isn’t alone, either. Mark Rogers, a 20 Group consultant with the National Automobile Dealers Association, estimates as many as 1,800 U.S. franchised dealerships are willing to service vintage cars. Some are even selling them — putting desirable classics on the showroom floor in the hopes they might garner positive attention.

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New York Dealership to Pay $298,000 After Scamming Customers With Phony VIN Etching

Like all companies, auto dealerships are in the business of making money and dealer-installed options are frequently a good way to markup a vehicle’s final price. While that’s great for shops, new cars don’t really need rustproofing or fabric protection. Of course, that doesn’t keep salesmen from occasionally tacking those services on for a few hundred dollars extra though.

One optional extra you actually may want to take advantage of is VIN etching. While this is something you can do at home for cheap, most dealers will gladly do it for a significantly larger fee. But it doesn’t do you any good if the store doesn’t actually follow through with the service and charges you for it anyway — which is exactly what happened at a Nissan dealership in New York.

Nissan of New Rochelle was caught charging customers for an unwanted VIN etching service that they frequently didn’t even apply to cars. Now the dealer has agreed to pay nearly 300 customers more than a quarter of a million dollars in restitution and issue a public apology for its shady practices.

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Smart's Dealerships Are About to Become More Exclusive Than Ferrari's

Daimler announced in February that it would stop sending gasoline-powered models to North America this summer and move exclusively to EVs after inventory levels decline. Dealers had until the end of June to decide if they wanted to be a part of the next wave of personal mobility.

With Smart swapping to electric-only drivetrains for U.S. retailers, we assumed the majority of Mercedes-Benz dealers still clinging onto the microscopic Fortwo would abandon it — as would every standalone Smart store still in existence.

Smart only sold 54 electric models within the United States between January and May, so it’s understandable that this summer saw over two-thirds of all retailers opting out of the deal. That leaves Smart with only 27 sanctioned stores within the United States, making it more exclusive than Lotus, Ferrari, Lamborghini, and even Rolls-Royce.

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New Plan: Hyundai Motor America Wants Separate Genesis Showrooms ASAP

“We do in fact have to expedite our process of separating our brands.”
– Genesis Motors General Manager Erwin Raphael

From the start, Hyundai Motor America’s plans to launch its upmarket Genesis brand inside Hyundai showrooms was easy to question. Do consumers want the link between a $68,100 Genesis G90 and a $14,745 Hyundai Accent to be so obvious?

Of course not. But affording Genesis a mere corner of certain Hyundai showrooms wasn’t the only problem — Genesis general manager Erwin Raphael also had issues early on with the number of Hyundai dealers signed up to sell the Genesis brand.

“We may see that (350) figure go down,” Raphael said in November 2016, only a few months after the brand began selling cars in America. “I think it is too high.”

Fast forward to August 2017 and Hyundai’s plan to eventually separate the Genesis brand with standalone showrooms, perhaps in 2020, is about to be pulled way forward. “For this brand to really survive and thrive,” Raphael tells Automotive News, “and for us to develop the culture within ourselves and within our dealer network to support and take care of these customers, we do in fact have to expedite our process of separating our brands.”

So what happens to all of those Hyundai dealers who recently spent thousands renovating showrooms to include Genesis studios?

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Hope You're Handy: Chicago Mechanics Are Still on Strike

Mechanics at roughly 130 new car dealerships in Chicago went on strike Tuesday morning. According to the Automobile Mechanics’ Union Local 701, nearly 2,000 grease monkeys threw in the towel before also tossing a wrench into dealer maintenance schedules — leaving customers to fend for themselves.

On the first day of the strike, Mark Bilek, senior director of communications for the Chicago Automobile Trade Association, issued a statement that most affected dealerships would remain open with partially functional service centers. “They may not be performing complex repairs, but oil changes, stuff like that, it’s business as usual,” said Bilek in a statement.

However, the union stated that wouldn’t last for long if demands were not met. It has been bargaining with the New Car Dealer Committee since June, citing uncompensated time, unacceptable schedules, unsatisfactory pay, and no opportunities for career progression as its chief complaints. Deadlocked since negotiations began, the union decided to halt all work at the beginning of August — despite Bilek’s assurance that customers could still get their oil changed or tires rotated.

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Used Car Prices Are Falling, but Don't Worry - Lenders Are Still Raking in the Dough

Earlier this year, auto lenders assured us that the stagnating car market and an unprecedented number of off-lease vehicles flooding into used vehicle lots would coalesce into the perfect storm of unprofitability. However, despite stoking the flames of terror at the beginning of the year, automotive lenders are doing just fine.

We’re sure you’re all very pleased to read car financiers are still doing so well and have likely collectively exhaled a sigh of relief. But there’s more good news. Some of these companies aren’t just surviving, they’re thriving. Several have even reported record high profits, even though used car prices continue to fall. It may be time to pop the champagne corks, pour out the bubbly, and hoist our glasses for the financial institutions we all love so dearly.

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'Tiny Little Buttons…': Dealership Holds Seminars to Help Old People Understand Weird and Scary Technology

Technology is a major component in what makes a modern-day automobile desirable. It’s so important, in fact, that numerous quality and customer satisfaction surveys have cited owner misunderstandings of a vehicle’s electronic interface as the primary reason for specific models losing marks.

MyFord Touch was among the worst offenders, thanks to unreliable connectivity features and lethargic software. While Sync3 is much improved, it isn’t a perfect system and can still perplex luddites — just like any modern vehicle’s interface.

With that in mind, a Lincoln dealership in Michigan is conducting monthly seminars to help older folks feel more comfortable with all the newfangled electronic gizmos the kids today seem so damn enthusiastic about. It’s the sort of behavior most dealers should have been engaging in from the start but, unfortunately, has been reserved primarily for premium automakers.

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Dodge's Markup Deterrent Dexterously Defeated by Dealers

Even though we knew the limited supply of Dodge’s SRT Demon would drive up prices astronomically, Fiat Chrysler still made a valiant effort to reduce markups by prioritizing deliveries to dealerships offering the vehicle at (or below) MSRP. Unfortunately, the plan didn’t work as intended.

This was especially true after some dealerships found a workaround by having intermediaries on eBay auction off the right to buy one of their Demon allocations. Instead of selling the car above the $86,090 sticker, which forces Dodge to omit custom nameplates and other Demon perks, they’re allowing prospective buyers to bid on the “privilege” of purchasing a Demon at the manufacturer’s stipulated value — for thousand of dollars.

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Luckiest Ford Dealer in America Finds $1 Million of Weed Inside Mexican-built Fusions

Likely the answer to the prayers of one very bored sales representative, an Ohio-based Ford dealership was issued a batch of Mexican-built Fusions sedans with roughly $1 million of marijuana hidden inside. The vehicles were assembled in Hermosillo, Sonora, Mexico and shipped by rail into a CSX yard in Lordstown before making their way to a Youngstown Ford dealer.

According to the local police department, the dealership gradually discovered the marijuana between July 7th and July 11th — packaged in half-moon containers covertly stored in the spare-tire compartment under the trunk’s lining. Since it’s unlikely this is a bold new promotional strategy on the part of Ford, authorities are currently trying to uncover who was supposed to take delivery of the drugs before they arrived at the dealer lot.

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Lynk & CO Continues Promising 'Brutally Simple' Sales Strategy With No Haggling

Geely may be pushing the Lynk & Co brand as the most connected and tech-savvy in existence but its senior vice president Alain Visser believes its sales strategy should remain simple. With cars supposedly rolling out in Europe and North America for 2019, Lynk & Co is only planning to offer an extremely limited number of trim choices that rotate seasonally. It’s a fine strategy for an unknown element breaking into the marketplace but it does omit the ability to rake in the additional dough via optional extras. However, it also permits for lower production costs and a flat rate Lynk & Co claims buyers won’t need to bother negotiating.

How convenient for everyone.

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FCA to Dealers: Better Stock Up on Grand Caravans Now

Chrysler’s minivans have been a never-ending beacon of purity and goodness for over thirty years. Less so lately, but the segment remains an important part of the FCA lineup. Intended to replace both the Chrysler and Dodge minivans, the Pacifica did not outsell either at launch. While Pacifica deliveries eventually eclipsed the Town & Country, it was really only due to the venerable model’s extermination. Meanwhile, Dodge’s Grand Caravan continues as the stronger seller and remains a popular option for rental fleets.

This has convinced Fiat Chrysler to extended the Caravan’s death date more than once, but it won’t last forever. In fact, it’s about to suffer a sort of prelude to non-existence as production will go on an extended hiatus in mid-August and won’t resume until December, when the 2018 models appear.

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Should All Smart Dealers Burn Down Their Lots This Summer?

It’s been roughly a decade since Daimler’s Smart Automobile first caressed America’s purple mountains and amber waves of grain with the microscopic Fortwo. Despite a promising first year in the United States, the brand never really managed to carve a space out for itself in a competitive and size-obsessed marketplace. The same is true (over a slightly longer timeline) for Canada.

Standalone Smart dealerships have become a rarity, frequently rolled into Mercedes-Benz sales lots over the years. But both have to ask themselves the same question: Is it worth pursuing sales when Daimler converts the little two-seater into a pure electric later this year and abandons the gasoline engine?

Obviously, the gut reaction is to tell every Mercedes-Benz franchise “probably not” and recommend any standalone Smart dealership immediately consider arson. Small car sales in North America are dwindling and EV sales are miniscule. Claiming a vehicle that exists as one of the least capable examples of both is a good investment is not something any rational person would suggest. But that doesn’t mean there isn’t a place for the unfortunately named Fortwo ED in North America.

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Chevrolet Bolt Will Hit Remaining Dealer Lots in August

General Motors will begin selling the Chevrolet Bolt nationwide in August, a month earlier than it originally planned. While California power nerds like Bill Nye and Steve Wozniak received their EVs months ago, GM’s rollout schedule hinged on dealerships getting their ducks in a row before the rest of America could gain access.

“We were waiting for the training to be done, we were waiting for the right tools to be in place,” Steve Majoros, Chevy’s marketing director, said at a media event. “We are kind of ahead of schedule on implementing all of those things as well as making sure we have enough sufficient inventory.”

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Is Carvana's Ex-Con Co-Founder to Blame for Its Fading IPO?

Carvana, the company we previously razzed for its innocuous multistory automotive contrivances, has suddenly found itself facing some legitimate problems. The car dealer is now famous for two things: vehicular vending machines and a majority shareholder with criminal ties to a major savings and loan scandal — who also happens to be the father of the business’ CEO and co-founder.

The organization is also facing a share price that has dipped 40 percent since its April 27 IPO. However, that can likely be blamed on an over-saturated used car market. Secondhand cars are incredibly affordable at the moment so, if you wanted to support Carvana or any other used vehicle vendor, now would be a good time. You just have to be alright with doing business with Ernie Garcia II, the ex-con investors are likely going to blame if the share price doesn’t bounce back.

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What's Up With the Executives at AutoNation?

At least twenty upper-echelon executives have left AutoNation since the start of 2014, with the vast majority bailing within two years. Short stints with an employer and lackluster job stability may be the norm for bottom-rung millennials but senior managers with years of experience have a tendency to stick around a while.

That doesn’t necessarily mean there is something sinisterly “up” with the largest automotive retailer in the United States, but it does leave you wondering about its future. This concern was heightened after AutoNation’s chief operating officer, Bill Berman, suddenly resigned last week, not even four months after being named president.

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Tornado Vs. Fiat Chrysler Dealership Is Not a Fair Fight

A Fiat Chrysler-affiliated dealership in Texas was hit by a tornado Saturday night, suffering catastrophic damage to its showroom, service center, and inventory. If you’ve ever wondered how your oversized truck would stack up against the awesome power of Mother Nature, look no further than the scattered and overturned vehicles that once occupied Interstate 20 Chrysler Dodge Jeep Ram of Canton’s parking lot.

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Toyota Dealership Under Fire for Handing Over Charity Raffle Supra to Sales Manager's Wife

In February, a Texas Toyota dealership and The Genesis Center of Kaufman County joined forces to raffle off a fully restored 1994 Toyota Supra Twin Turbo. Donated by a local resident battling cancer, the entirety of the proceeds from the draw were designated specifically to help fund the center. Genesis is a faith-based shelter which also provides job placement, parenting classes, financial management programs, spiritual counselling, material needs, and medical referrals to women and children in crisis. It is funded largely through the church or via direct donations.

All in all, the dealership managed to raise more than $50,000 for the center. However, when Rebecca Rawl was announced as the winner of the raffle in April, many stated that the name was suspiciously close to that of the wife of sales manager Danny Rawls. Toyota of Rockwall was quick to rectify its mistake, specifying that the name given had been a mistake and “Rebecca Rawls” had in fact been the lottery winner.

As you can imagine, this did not go over well.

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Dodge's Plan to Stop Dealerships From Gouging Potential Demon Buyers

When we announced that the Dodge Demon would have a MSRP below six-figures, the comments section was immediately populated with discussions on how that might not be the case once the strip-focused Challenger arrives in showrooms. The limited supply of early Hellcats came at a significant premium and, for a time, even gently used models were going for the manufacturer’s suggested retail price of a new one.

Gouging on the Demon seems even more assured since FCA has stated that it will be limited production to a mere 3,300 units in North America. Obviously, there is no way in hell to avoid dealer markup on a vehicle like this one but Dodge seems to think it has found a way to attenuate the matter.

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Canadian Volkswagen Diesel Owners Finally Get a Settlement; Dealers Begin Selling 2015 TDIs

April has brought good news to diesel lovers and haters on both sides of the border.

After spending the winter (and the better part of last fall) jealously eyeing their southern neighbor’s buyback and compensation program, Canadian owners can now apply for that longed-for envelope of Volkswagen cash, as well as a one-way-ticket to hell for their emissions-rigged TDI model.

On Friday, the automaker settled court cases in Ontario and Quebec, paving the way for a 2.0-liter diesel settlement program that starts next week. The models involved are the same as in the U.S. — 105,000 units in all — and owners and lessees face similar choices as their American counterparts.

Unlike the recent shadowy roll-out of half-fixed 2015 models in the U.S., several Canadian dealers are proudly advertising the availability of “new” TDIs.

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It's Raining Fiats … on Dealers That Already Can't Move Them: Report

Say you’re a dealer with a backlog of slow-selling models. What’s the last thing you would want?

The correct answer would be a springtime deluge of more of the same, whether you asked for it or not. That’s what some angry retailers across the Atlantic are facing after Fiat Chrysler Automobiles dumped 6,000 anemic sellers into Italian dealer management systems at the end of February.

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Volkswagen Is Offering Huge Discounts on Repaired 2015 Diesel Models, but Isn't Advertising It

Earlier this year, Volkswagen received the necessary approvals to begin fixing vehicles equipped with 2.0-liter diesel engines that had been modified to circumvent emissions testing. While older VW and Audi models with TDI powerplants continued amassing on vacant lots via its mandatory buyback program, 2015 MY units have begun undergoing engine control module alterations.

Those vehicles are now back on sale and Volkswagen is offering them with a considerable discount attached, though the manufacturer hasn’t made a peep about the deal. Instead, the automaker is leaving it to dealers to break the news — or not.

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Mitsubishi Turns to Sexier Dealerships to Squeeze More Sales From a Stagnant Market

Maybe it’s not the product, but the dealerships? It might not be the solution to all of the problems facing an increasingly less troubled Mitsubishi north of the border, but it can’t hurt.

Under a new five-year plan, the automaker plans to revamp and modernize all of its 90 Canadian dealers. Bright, glassy and inviting, the redesigned dealerships are worth the expense if it helps draw more buyers into a customer base that hasn’t grown much in years.

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Website Takes Aim at the Fine Print in Automotive Advertising

Fine print exist almost entirely to float something egregious under the radar. People get law degrees and spend countless hours decrypting the tiny text to see who got the better of who in a courtroom. If you see fine print in an advertisement, it usually means the drug you desperately need has life-ruining side effects, or the deal that seems too good to be true has horrible stipulations. It’s more or less a legal way to lie to you.

Dealerships use this all the time with the classic triple zero gimmick: NO Money Down, NO Factory Financing, and NO payments until October!

However, if you take a peek below the giant block lettering promising you the greatest deal of a lifetime, you’ll see infinitesimal print that reads, “With Approved Credit to Qualified Buyers.” If you have to wonder if you are a qualified buyer, I can already assure you that you are not. Blessedly, a new website called Disclaimers Online wants to give consumers a sturdier leg to stand on.

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Cash Headed to Dealers as Ford Tries to Clear Slow-selling Models

The Blue Oval is dolling out Big Green to dealers in an attempt to clear stubbornly unsold 2016 models from its inventory.

The plan could see Ford dealers collect bonuses of up to $6,000 per vehicle, a new report states. As you might have already guessed, the languishing models are certainly not of the truck, SUV or crossover variety.

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Looks Aren't Important: Mercedes-Benz Dealers Get a 10-year Break From Image Maintenance

If Mercedes-Benz dealers manage to overhaul their stores to the brand’s updated “Autohaus2” image standards, the locations can forget about additional modifications until after 2024.

The German automaker’s promise to leave dealerships alone is abnormal, and comes after the second generation of its controversial Autohaus standard established — to the chagrin of dealerships — in 2008. Much of Mercedes’ salesforce objected to the mandatory image alterations, similarly to how Cadillac’s dealer network has responded to that brand’s Project Pinnacle.

Hoping to ease tensions as showrooms adhere to the new status quo, the 2024 pledge provides all sides with a reprieve. The Autohaus2 plan, and subsequent dealer amnesty, was penned under former Mercedes-Benz USA CEO Steve Cannon, though the company’s current North American boss, Dietmar Exler, also supports it.

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What to Do When Your Honda Dealership Has the Same Name as a Dead Klansman

It’s been a rough week at Frank Ancona Honda of Olathe, Kansas.

The family-owned dealership, in operation just southwest of Kansas City since 1961, has successfully weathered all of the storms that periodically pummel dealers of all stripes.

Then, last weekend, a body discovered on the banks of Missouri’s Big River — about a five-hour drive to the east — gave the dealership the kind of attention that no business wants. The corpse, which had a bullet hole in its head, also had a name: Frank Ancona.

No, the founder of Frank Ancona Honda is still alive and well at 85. But much to his dismay, the Frank Ancona discovered by the Big River was none other than the 51-year-old imperial wizard of the Traditionalist American Knights of the Ku Klux Klan.

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'Dangerous': Dealer Association President Blasts FCA Over Expansion Plan

Fiat Chrysler Automobiles has made a turnoff on the wrong road in the hopes of boosting its flagging sales, argues Jim Appleton.

The president of the New Jersey Coalition of Automotive Retailers is accusing the automaker of being reckless and short-sighted in its bid to open 380 new dealerships across the country. If FCA wants to reverse its market slide, Appleton claims, it should first take a good hard look at its product.

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Alfa Romeo and Fiat Dealers Are Airing Grievances and Protesting the Company

At least 20 Fiat and Alfa Romeo dealers in California have filed protests against Fiat Chrysler Automobiles after the manufacturer altered franchise agreements last December. Dealers objected to the changes, claiming it placed the struggling brands at a further disadvantage.

While the grievances vary between dealers, the protests revolve around a few key issues. FCA’s obligation to provide vehicles to the franchisees, the legal standard dealers must meet to sell those units, alterations to the definition of parts or accessories and how that might enable third-party distributors, and the constantly changing language surrounding dealer responsibilities were all common themes among the filed complaints.

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Old Dealers Indignant Over FCA's Plan to Expand Network by 380 Stores

Fiat Chrysler Automobiles wants to grow its dealer network by 380 new stores in a bid to improve its dwindling market share. The plan isn’t going over so well with the company’s existing dealers, however. As the strategy could potentially threaten their present businesses, some of those dealerships are putting up a fight over the issue.

The choice to expand comes at a difficult time. Sales locations aren’t doing the best and suffering through a diluted and unpopular product lineup while the automaker shifts its focus away from cars to the more-popular SUVS and trucks. FCA sales have been on the decline for almost six months and the company’s slice of the U.S. market fell to 12 percent in the fourth quarter of 2016, compared to 13.6 percent in the same period of 2015. The expansion decision also goes against the advice of FCA’s dealership location consultant, Urban Science.

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Audi to Dealers: Wean Yourselves Off Incentives and Get Ready to Push EVs

Along with the rest of Volkswagen AG, Audi has made plans to invest heavily into electric vehicles. The company expects EVs to comprise 25 percent of its U.S. sales by 2025 and is devoting the e-tron moniker to an entire division of electrified models, with the first arriving next year.

Addressing the J.D. Power Summit at this year’s National Automobile Dealers Association Convention and Expo, Audi of America President Scott Keogh told salesmen to welcome the electric mobility market with open arms or learn to cope with an ambivalent future. However, jumping head-first into a relatively small market with a huge potential for growth isn’t without pitfalls, and it isn’t unwise for dealers to remain cautious. Still, with Audi planning to introduce three new BEVs within the United States by 2020 and Volkswagen Group hoping to have 30 battery-electric models out by the 2025, you can see why Keogh is pressing the issue.

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  • ToolGuy North America is already the greatest country on the planet, and I have learned to be careful about what I wish for in terms of making changes. I mean, if Greenland wants to buy JDM vehicles, isn't that for the Danes to decide?
  • ToolGuy Once again my home did not catch on fire and my fire extinguisher(s) stayed in the closet, unused. I guess I threw my money away on fire extinguishers.(And by fire extinguishers I mean nuclear missiles.)
  • Carson D The UAW has succeeded in organizing a US VW plant before. There's a reason they don't teach history in the schools any longer. People wouldn't make the same mistakes.
  • B-BodyBuick84 Mitsubishi Pajero Sport of course, a 7 seater, 2.4 turbo-diesel I4 BOF SUV with Super-Select 4WD, centre and rear locking diffs standard of course.
  • Corey Lewis Think how dated this 80s design was by 1995!