Category: Customer Relations

By on April 1, 2016

tdiengine

Volkswagen’s slow roll-out of fixes for recalled diesel vehicles in Europe has hit a snag.

Authorities in Europe have put the brakes on a series of Volkswagen recalls after greater fuel consumption was allegedly recorded in models that have undergone the diesel emissions fix, Automotive News Europe is reporting.

Reports say that fuel economy suffered after the fix, forcing Germany’s Federal Motor Transport Authority (KBA) to halt the repairs of 2.0-liter Volkswagen, Audi and Skoda models.

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By on April 1, 2016

Ford Dealership

Light vehicle sales haven’t peaked in the U.S., but the way they’re being sold is putting automakers in some financial peril.

That warning was delivered by Thomas King, vice-president of the Power Information Network, ahead of this weekend’s National Automobile Dealers Association, Wards Auto reports.

Speaking at the J.D. Power Automotive Summit, King said retail sales of cars and light trucks will rise this year and next, even after a very healthy 2015. Last year saw 14.2 million units reach customers, with volume projected to hit 14.7 million in 2017.

Despite moving more vehicles and rising MRSPs, automakers risk forgoing the financial benefits due to incentives and a growing trend towards leasing.

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By on March 31, 2016

2015 Ford Focus Electric

If you live in California and your demographics are right, your electric car dream is within reach. Yes, even you, baristas and struggling actors!

The website Leasehackr stumbled upon a killer deal for lower-income Californians (assuming they live near charging stations), and spelled out how leftover 2015 Ford Focus Electrics can be leased for essentially nothing.

If your personal life aligns with Ford’s customer incentives and California’s revamped EV rebate program, it can be done.

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By on March 31, 2016

Auto Repair

Your vehicle’s hidden flaws and most shocking (mechanical) secrets will soon be just a click away.

The Department of Transportation is ending the clandestine relationship between your car’s dealer and the manufacturer by posting all Technical Service Bulletins (TSB) online, according to Consumer Reports.

TSBs, which outline the recommended procedure for repairing vehicles, will be posted in PDF form on the safercar.gov website.

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By on March 29, 2016

Christian Meunier, Image: Nissan

Nissan’s U.S. sales boss delivered some Glengarry Glen Ross-style “motivation” to its ad agencies in order to pump up the brand’s weak messaging via a new campaign.

Christian Meunier, who took control of Nissan’s U.S. sales and marketing in January, dressed down a roomful of agency reps a week into his new job, according to Automotive News (via Ad Age).

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By on March 28, 2016

2016-Cadillac-CT6

The lowly Cimarron might be be a distant, nightmare-fuel memory, but Cadillac’s current sales strategy is still being impacted by a history of not measuring up to European rivals.

The luxury automaker’s newest offerings — the CT6 sedan and XT5 crossover — have been saddled with so-so resale values by residual forecaster ALG, according to Automotive News, making it more difficult for Cadillac to offer competitive lease rates.

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By on March 28, 2016

TrueCar

TrueCar, the prolific third-party car shopping site, is changing the way it does business in the hopes of mending dealer relations and reversing the company’s flagging fortunes.

When TrueCar president and CEO Chip Perry took the helm of the site last December, his stated goal was to make amends with ornery partners and bring the company out of a period of turmoil.

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By on March 25, 2016

2017 Mitsubishi Outlander PHEV

Mitsubishi confirms it is going to shoehorn another SUV into its lineup to tempt those utility-hungry Americans.

That, Volvo wants everyone to buy S90s from their beds, Fiat Chrysler isn’t having a dealer’s trash talk, UAW bolsters its ranks, and your gas is going up … after the break!

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By on March 24, 2016

2016-mazda-mx-5-miata

“Hybrids? Those things that can’t make up their mind on what they want to be in life? Come on!” – Mazda.

That, Volkswagen floors the accelerator past a deadline, March looks like a boffo month for vehicle sales, Audi dials it back a bit, and getting a Tesla Model 3 depends on whether or not you’re in the club … after the break!

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By on March 15, 2016

money

The numbers are big — 278 investors seeking $3.61 billion — but the latest lawsuit leveled at Volkswagen is merely another drop in the penalty bucket for the embattled automaker.

As has been expected for some time, a group of institutional investors from numerous countries is seeking compensation for financial damage caused by Volkswagen’s diesel emissions scandal, Reuters is reporting.

The lawsuit was filed Monday in a Lower Saxony court — the same jurisdiction as Volkswagen’s headquarters — and alleges the automaker breached its duty under capital markets law between the time the “defeat device” was first installed in diesel models and when the scandal went public last September. Read More >

By on March 14, 2016

Google Toyota Prius Autonomous Vehicle

The brain trust of yet another artificial intelligence technology startup has been snapped up as automakers prepare for our terrifying, dystopian future.

That, Sergio Marchionne has a sure-fire recipe, jury selection begins in ignition trial, Tesla doesn’t need no stinkin’ successful low-priced car, and GM goes big on commercial sales … after the break!

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By on March 10, 2016

Volkswagen Chattanooga Tower

Like ripples in a pool of sulphur-rich oil, the impact from Volkswagen’s diesel emissions scandal keeps spreading.

In a cost-cutting measure designed to mitigate the growing financial damage caused by the scandal, Volkswagen is planning to cut 3,000 administration jobs in Germany, according to Reuters.

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By on March 10, 2016

2016 Fiat 500L

Fiat’s American retailers are struggling to bring in buyers as well as pay the cost of their dealerships, but help is on the way from the parents.

On March 9, Fiat Chrysler Automobiles pitched a plan to stabilize dealers, offering Fiat stores the opportunity to combine their operations with the Chrysler-Jeep-Dodge-Ram dealers many are adjacent to, Automotive News reports.

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By on March 10, 2016

Honda FCX Clarity At Shell Hydrogen Fuel Pump

The world needs to be saved, but who wants to spend more money doing it?

That, cash lands on Takata-plagued dealers, Tesla takes to the track, BMW wants you in and out fast, and Volkswagen dreams of slaying the Prius … after the break!

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By on March 9, 2016

Car exhaust (Image: JT/Flickr)

There’s a chance that older Volkswagen TDI models branded as pollution monsters in the ongoing diesel emissions scandal could keep rolling along the avenues and alleyways of the Golden State.

On March 8, California’s air regulator floated the idea that diesels that can’t fully be brought back into compliance with state laws might get a pass, according to Reuters.

Tod Sax, chief of the California Air Resources Board’s enforcement division, admitted that bringing every one of the state’s approximately 82,000 afflicted diesels up to code is probably not possible. Read More >

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