Category: Customer Relations

By on September 19, 2014

A general view of the Internal Revenue Service Building in Washington

In 2008, Congress passed a tax bill that would provide a credit of up to $7,500 for customers who purchase plug-in vehicles as a way to encourage adoption of cleaner vehicles. The credit would last in full for the first 200,000 units an automaker sold, then phased out over the course of 12 months.

The problem? The agency responsible for handling the credit, the Internal Revenue Service, has no clue as to where things stand as far as that cap is concerned, despite every automaker that sells a plug-in model reporting the figures every quarter, as required by law.

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By on September 17, 2014

GM ignition diagram

Yesterday, we reported General Motors accepting there were 19 fatalities linked to a defective ignition switch originally tied to 13 deaths and 31 accidents, thanks in part to the compensation fund established with the aid of administrator and attorney Kenneth Feinberg. More could be on the way, however, as 131 fatality claims have been submitted thus far.

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By on September 16, 2014

2014 Mercedes-Benz CLA 250

[AUTHOR'S NOTE: I erroneously reported production would be increased at MBUSI in Vance, Ala. alongside the Hungary facility. That's what I get for reading the dateline and interpreting things as such. My apologies. -- CA]

With demand still strong and supply still tight months later, Mercedes-Benz is pumping up production capacity to bring more CLAs to showrooms in the United States.

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By on September 16, 2014

hsv-gts-maloo2-1

Last month, Holden Special Vehicles announced plans for the most brutal ute to ever be assembled as a send-off to the Holden Commodore Ute before all local production draws to a close in 2017.

This is that ute: The 2015 HSV GTS Maloo.

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By on September 16, 2014

General Motors headquarters in Detroit, Michigan

Over a month since the first claims were filed by those affected by a defective General Motors ignition switch originally linked to 31 accidents and 13 deaths, compensation administrator and attorney Kenneth Feinberg has found a total of 19 deaths and 31 eligible claims thus far.

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By on September 12, 2014

Ferrari_458_Speciale

With the departure of Luca Cordero di Montezemolo from Ferrari, Fiat Chrysler Automobiles CEO Sergio Marchionne will become the premium brand’s chair next month, with the first order of business being to increase output to satisfy more demand.

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By on September 12, 2014

SONY DSC

Despite attempts to discourage would-be owners from reserving a copy of the upcoming Model X, Tesla has some 20,000 customers on its waiting list for the gullwinged SUEV.

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By on September 8, 2014

01-saleen-4sixteen-monterey-1

Part of the automobile’s future may be linked to concerns of safety, fuel efficiency and the environment, but connected- and autonomous-vehicle technologies, among other disruptors, look to flip the table on the century-old game as the 21st World Congress on Intelligent Transport Systems gets underway this week in Detroit.

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By on September 8, 2014

2003 Saturn Vue

The General Motors recall train has boarded quite a few passengers since leaving the station in late February of this year. For one passenger, the 2002-2004 Saturn Vue (V-U-E, if you’re Keith Sweat), it took some deliberation by the conductors and fare inspectors before allowing the compact crossover aboard.

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By on September 5, 2014

Google Toyota Prius Autonomous Vehicle

Though Google was more than happy to turn a few Prii into autonomous test beds, Toyota doesn’t see much of a future for autonomous vehicles from the tech giant or Toyota’s competitors.

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