Category: Customer Relations

By on July 1, 2014

2015 Lincoln MKC

Today marks the day Mark Fields becomes CEO of Ford, taking up where now-former CEO Alan Mullaly leaves off. This day may also mark the day Lincoln begins its slow climb back from the brink, especially when Mullaly once considered killing the brand before Fields became its champion.

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By on June 30, 2014

GM RenCen Storm Clouds

General Motors has issued a total of six recalls affecting some 8.4 million vehicles in North America, the majority of which have ignition-related issues.

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By on June 30, 2014

GM Renaissance Center

In today’s General Motors digest: GM recalls over 700,000 units globally; Siemens VDO Automotive urged the automaker to look into airbag data in 2004; product chief Doug Parks was aware of the ignition problems in 2005; Feinberg compensation plan will have no payment cap; and Delphi is under the gun from both Congress and the IRS.

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By on June 27, 2014

Mary Barra at 2014 Detroit Auto Show

In today’s General Motors digest: The automaker rescinds its stop-sale of 33,000 Chevrolet Cruzes over Takata air bag issues, recalls 29,019; Delphi turns over documents to a federal grand jury; Kenneth Feinberg’s compensation plan will be revealed Monday; and CEO Mary Barra says more recalls may be coming, but no more people will be fired as a result of the Valukas report.

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By on June 26, 2014

Violet GM RenCen

In today’s General Motors digest: An ignition-related issue is quietly fixed years before the February 2014 recall; a Chinese supplier is blamed for defective switches recalled in June; Ally prepares to take flight from the Beltway; and Mark Reuss helps bring back a Corvette stolen 33 years ago.

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By on June 26, 2014

2014-chevrolet-cruze-model-overview-diesel-cnt-well-1-980x476-01

Airbag supplier Takata’s woes continue as General Motors has issued a stop-sale of 33,000 2013 and 2014 Chevrolet Cruzes equipped with the supplier’s airbag units.

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By on June 24, 2014

Honda_Civic_Si_EP3

Honda, Nissan and Mazda are recalling a total of 3 million vehicles equipped with defective airbag inflators supplied by Takata, following a similar action by Toyota.

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By on June 23, 2014

Nissan e-NV200

Though diesel rules the delivery fleet in Europe, Nissan would like fleet managers to leave oil-burning behind for the all-electric e-NV200.

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By on June 23, 2014

03-2013-mitsubishi-outlander-phev-paris

The Mitsubishi Outlander PHEV may not be coming to the United States until sometime between the autumn of 2015 and early 2016, but United Kingdom customers are already lining up at their local dealerships for a test drive of the SUV that can be had for the same price as its diesel sibling.

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By on June 23, 2014

ChevyDealership03.jpg

With 2.6 million vehicles needing new ignition switches fueling service bay backlogs, General Motors is offering its dealership network incentives to speed up the process.

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