Category: Customer Relations

By on March 5, 2016

2016 Volkswagen Jetta rear 3/4

Volkswagen won’t be meeting a March 24 deadline to outline a diesel fix for U.S. regulators, Automotive News reports.

Volkswagen brand chief Herbert Diess made the admission in a German newspaper on March 5, claiming it will take the embattled company months, not weeks, to work out a fix for vehicles affected by the the diesel emissions scandal.

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By on March 3, 2016

2016 Volkswagen Passat (9 of 14)

An American man will soon enjoy the task of making people love his controversial company again.

That, Goodyear’s been watching I, Robot, Toyota shatters its corporate structure, sentiment grows for better braking, and the feds say the airbag recall has gone far enough … after the break!

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By on March 1, 2016

2015 BMW X4, Image: BMW

Amsterdam’s port facility is more crowded than a Walmart on Black Friday and it’s all China’s fault.

That, BMW wonders how it all went wrong, Millennials bare their souls to a salesman, Toyota walks down memory lane, and a safety regulator has some explaining to do … after the break!

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By on December 22, 2015

Volkswagen Logo/Typeface with old/new VWs

Volkswagen’s simple, effective and direct slogan “Das Auto” ist kaput after about a decade of ruining our logic and grammar.

That, and BMW gets spanked by NHTSA, drive like it’s 2008 and more … after the break. Read More >

By on December 15, 2015

2.0L TDI Customer Goodwill Package

Some Volkswagen diesel owners say the goodwill compensation packages they elected to receive four weeks ago, as part of the automaker’s apology to North American consumers, still haven’t arrived in the mail.

According to several owners who wrote on VWVortex, gift cards have taken longer than four weeks — the timeline promised by the automaker — to arrive, if they’ve even arrived at all.

Most of the owners who posted on the forum said that they registered for VW’s goodwill program around Nov. 9, when registrations were initially open.

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By on November 30, 2015

2017 Cadillac XT5 luxury crossover

With the CT6 and XT5 hitting the floor soon, Cadillac is working on a new dealer incentive program to encourage improvement of the buying experience at its stores.

Automotive News reports the program could bring as much as $850 million to $1 billion USD “in incremental profit” for the brand’s dealership network over the next four to five years, according to president Johan de Nysschen:

If we want to have a strong brand, we need to have a strong franchise. To do that, it means the dealers are profitable and that they’re able to invest in the business and to build the customer experience.

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By on September 27, 2015

Volkswagen Eos at University Volkswagen Circa August 2015

While some declare Volkswagen dead in their betrayed hearts over the recent emissions scandal, others see an opportunity for a discount on a diesel.

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By on June 29, 2015

Fashion Bloggers Look Over Mercedes AMG GT S At NYFW AW15

Allegedly, Millennials care only about the latest iPhone, and not the i8. Nine out of 10 Millennials would disagree, and consider car ownership important.

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By on June 29, 2015

Volkswagen Beetles in Paphos Circa March 2015

Once upon a time, Volkswagen lived up to its name by providing a low-cost car for the people. Now, the automaker has plans to do so once more.

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By on June 23, 2015

Uber At Igby's In Cincy Circa April 2014

Uber drivers and passengers alike are now banned from carrying their guns into town, thanks to a new policy.

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  • Contributing Writers

  • Bark M., United States
  • Chris Tonn, United States
  • Bozi Tatarevic, United States
  • Vojta Dobes, Czech Republic

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