Category: Customer Relations

By on July 10, 2014

Toyota Sales Lot

The good news? Automakers are enjoying a sales boom in the United States the likes of which haven’t been seen since the Great Recession brought the hammer down, with June 2014 sales alone surpassing those in July of 2006. Should the boom continue, 2014 will close as the industry’s best year in a long time, with over 16 million vehicles sold when the calendar ticks over to 2015.

The bad news? This year may be the last year U.S. sales ever climb this high.

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By on July 8, 2014

OLYMPUS DIGITAL CAMERA

In today’s General Motors Digest: Replacement ignition switches are shipping to dealership service bays in boxes that may not reflect the contents inside; GM hands over 2 million documents to the United States House of Representatives; and certain truck owners are on their own as far as rusty brake lines are concerned.

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By on July 7, 2014

Audi S3 Limousine

The 2015 Audi A3 Sedan is doing quite well for itself in the United States since its arrival back in April of this year, even if the hipster parties during the sedan’s U.S. unveiling more than likely just amused the automaker’s traditional clientele instead of attracting younger buyers as the party plan intended.

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By on July 4, 2014

GM RenCen Downtown Detroit

It may have taken nearly 14 years for one ignition switch issue to finally find attention, but General Motors’ ignition woes go as far back as 1997, when Chevrolet Malibu owners had their own switch problems.

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By on July 4, 2014

2015-Acura-TLX-22

After a bit of a delay to sort out a few kinks, the 2015 Acura TLX — the new sedan replacing both the TL and TSX — will finally arrive in August with a base MSRP of $30,995.

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By on July 3, 2014

General Motors headquarters in Detroit, Michigan

In today’s General Motors digest: GM recalls a recall; the automaker gains market share in spite of itself; its bankruptcy judge believes it may have committed fraud; the U.S. Senate gets ready for a second February 2014 recall hearing; and Anthony Foxx vows to keep the heat turned up on GM.

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By on July 3, 2014

nissan-leaf-using-chademo-fast-charger_100457004_l

Just in time for the Fourth of July travel weekend, Nissan Leaf and Mitsubishi i-MIEV owners will have access to 633 CHAdeMO fast chargers, up from 160 stations in January 2013.

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By on July 2, 2014

Cuban Yank tank

Last year, the Cuban government finally made it legal for its citizens to freely buy new vehicles for the first time since Fidel Castro sent Fulgencio Batista packing in 1959. The people rejoiced right up until they saw the prices on the showroom floor this January, family sedans marked up 400 percent or above as if they were Ferraris and Bugattis.

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By on July 2, 2014

2015-Hyundai-Genesis-main

Speed cameras are the bane of any driver’s existence, especially if they’re more trouble than they’re worth for the municipality who experiments with them for a contract period of several years. Future Hyundai Genesis owners in Korea, however, may have a new tool at their disposal that should make dealing with the long lens of the law much easier on the wallet.

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By on July 1, 2014

Kenneth Feinberg

Victim compensation expert Kenneth Feinberg, hired by General Motors to develop a program to pay those harmed or killed by the ignition switch at the center of the February 2014 recall and subsequent fallout, unveiled his compensation plan Monday. However, the plan found a few critics over its lack of punitive damage claims, and the fact all payments would be made under Feinberg’s discretion.

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