Category: Customer Relations

By on October 6, 2014

Chevrolet Colorados + Car Carrier

If you ordered one of General Motors’ new mid-size pickups, your delivery may be a bit late, thanks to an airbag recall.

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By on October 6, 2014

Ameriquest Mortgage NASCAR Nextel Cup Series Ford Fusion

The same subprime lending practices in the mortgage industry that fueled the run-up toward the Great Recession have found a new market to infect: used-car auto lending.

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By on October 1, 2014

DRN LPR Guide

Aside from GPS-equipped starter interrupt systems, lenders have another tool to repossess a vehicle, with the added benefit of using the data obtained to acquire better contracts: license plate recognition.

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By on October 1, 2014

2015-escalade-exterior-masthead-family-960x540

Cadillac’s new alpha-numeric scheme has entered the crossover and SUV space, with the brand’s future offerings to be dubbed XT. However, like the Lincoln Navigator to the MKs, the Escalade will keep its name among the CTs and XTs.

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By on October 1, 2014

Harry Reid

For the past three years, President Barack Obama has called upon Congress to raise tax incentives for electric vehicles from $7,500 to $10,000, with those calls going unanswered.

This year, the top Democrat in the U.S. Senate is taking the charge.

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By on September 30, 2014

CFPB - Consumer Financial Protection Bureau Sign

The hammer has fallen on captive automotive lenders, such as GM Financial, Ford Motor Credit and Toyota Financial Services: The Consumer Financial Protection Bureau began officially asserting its authority over them as the feds and the lenders battle over allegations of discrimination in the latter’s loan products.

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By on September 30, 2014

2009_Toyota_Tacoma_ext_cab

Own a 2005 through 2011 Toyota Tacoma? It may be under recall due to rear suspension issues.

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By on September 30, 2014

2014-chevrolet-corvette-stingray-convertible-red-front-end-in-motion-05

Not too long ago, General Motors brought comfort to many a new 2015 Corvette Stingray owner with a feature that would do for them what teddy-bear cams did for concerned parents, recording audio, video and vehicle data when the key was given to the valet. Alas, the spyware could land the owner in legal hot water in a dozen states, to say the least.

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By on September 26, 2014

Isis Panopticon Album Cover

In a perverse nexus where connected-vehicle technology, privacy and subprime lending intersect, consumers who fall behind on so much as a single payment, or even stray outside a given teritory, may find their vehicles shutdown by their lender from a digital panopticon.

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By on September 26, 2014

GM--General-Motors-blurb-jpg

The compensation fund established by General Motors and managed by attorney Kenneth Feinberg to pay accident and fatality claims linked to a defective ignition switch in a handful of 2003-2007 models has made its first cash offers to 15 claimants.

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