The Truth About Cars » Customer Relations http://www.thetruthaboutcars.com The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. Sun, 01 Mar 2015 17:02:20 +0000 en-US hourly 1 http://wordpress.org/?v=4.0.1 The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars no The Truth About Cars editors@ttac.com editors@ttac.com (The Truth About Cars) 2006-2009 The Truth About Cars The Truth About Cars is dedicated to providing candid, unbiased automobile reviews and the latest in auto industry news. The Truth About Cars » Customer Relations http://www.thetruthaboutcars.com/wp-content/themes/ttac-theme/images/logo.gif http://www.thetruthaboutcars.com/category/news-blog/customer-relations/ Geneva 2015: Magna MILA Plus Hybrid Concept To Debut http://www.thetruthaboutcars.com/2015/02/geneva-2015-magna-mila-plus-hybrid-concept-debut/ http://www.thetruthaboutcars.com/2015/02/geneva-2015-magna-mila-plus-hybrid-concept-debut/#comments Fri, 27 Feb 2015 15:00:50 +0000 http://www.thetruthaboutcars.com/?p=1009354 Magna Steyr doesn’t build cars on its own, but the supplier always brings a concept to Geneva when it can, and the MILA Plus is no exception. The MILA Plus is a PHEV deriving power from a three-cylinder gasoline mill linked to an electric motor on the front axle and between the main engine and […]

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Magna Steyr doesn’t build cars on its own, but the supplier always brings a concept to Geneva when it can, and the MILA Plus is no exception.

The MILA Plus is a PHEV deriving power from a three-cylinder gasoline mill linked to an electric motor on the front axle and between the main engine and transmission to send power to the back. Range in all-electric is nearly 47 miles, and CO2 emissions come at just 32g/km. Total power is 268 horsepower and 428 lb-ft of torque. Total range is 310 miles, and nil to 60 comes in 4.9 seconds.

The lightweight extruded aluminum space frame and bio-plastic panels help bring the overall weight to 3,351 pounds, and the cold-mechanical-joined body-in-white — a process used on the Mercedes SLS AMG and Aston Martin Rapide — uses modular construction to “ability to accommodate different driveline configurations,” as well as “the use of components and systems from large series production” for greater flexibility and efficiency on the production line.

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General Motors Cutting Production To Relieve Inventory Glut http://www.thetruthaboutcars.com/2015/02/general-motors-cutting-production-relieve-inventory-glut/ http://www.thetruthaboutcars.com/2015/02/general-motors-cutting-production-relieve-inventory-glut/#comments Thu, 26 Feb 2015 15:00:54 +0000 http://www.thetruthaboutcars.com/?p=1008274 Facing growing dealer inventories, General Motors is cutting back production at two of its plants to adjust supply and demand. Automotive News reports Orion Assembly in Detroit and the Flex line at Oshawa Car Assembly in Oshawa, Canada will be idled in March and April, respectively, each plant to idle for four days. Orion is […]

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Facing growing dealer inventories, General Motors is cutting back production at two of its plants to adjust supply and demand.

Automotive News reports Orion Assembly in Detroit and the Flex line at Oshawa Car Assembly in Oshawa, Canada will be idled in March and April, respectively, each plant to idle for four days. Orion is responsible for the Chevrolet Sonic and Buick Verano, while the Flex line handles the Chevrolet Camaro and Impala, Buick Regal, and Cadillac XTS.

The reduction in production comes amid consumer demand for trucks and crossovers over said vehicles, of which the Sonic and Regal hold the highest inventory levels at 216 and 213 days as of February 1, 2015. The Sonic’s inventory level is the highest since the subcompact’s August 2011 debut, while the Regal jumped to its level from just 96 days back on January 1.

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Lexus Takes Gold In 2015 JD Power Dependability Study http://www.thetruthaboutcars.com/2015/02/lexus-takes-gold-2015-jd-power-dependability-study/ http://www.thetruthaboutcars.com/2015/02/lexus-takes-gold-2015-jd-power-dependability-study/#comments Thu, 26 Feb 2015 11:00:10 +0000 http://www.thetruthaboutcars.com/?p=1008050 For the fourth consecutive year, Lexus is tops among the brands ranked in JD Power’s annual Vehicle Dependability Study. The research group says owners of the premium brand’s offerings reported 89 problems per 100 vehicles. However, its parent company was bumped down to third place on the podium this year by Buick, the latter making […]

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For the fourth consecutive year, Lexus is tops among the brands ranked in JD Power’s annual Vehicle Dependability Study.

The research group says owners of the premium brand’s offerings reported 89 problems per 100 vehicles. However, its parent company was bumped down to third place on the podium this year by Buick, the latter making a huge leap from fifth place in 2014 to take silver with 110 problems per 100 vehicles reported. Toyota had one more problem compared to Buick.

Among the rest, Cadillac took home fourth, while Honda and Porsche tied for fifth. Lincoln, Mercedes-Benz, Scion and Chevrolet round out the top 10 for 2015, while Land Rover and Fiat landed at the bottom of the list with 258 and 273 problems per 100 vehicles, respectively.

As for the problems themselves, most took issue with their vehicle’s Bluetooth and voice-recognition systems, followed by problems with the vehicle’s engine or transmission, the latter mostly focused on “automatic transmission hesitation and rough shifting.”

This year’s study surveyed over 34,000 original owners of 2012 models after three years of ownership, with the survey taking place between November and December of 2014.

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Volvo S60, V60 Polestar Enter Second Run, Middle East For 2015 http://www.thetruthaboutcars.com/2015/02/volvo-s60-v60-polestar-enter-second-run-middle-east-2015/ http://www.thetruthaboutcars.com/2015/02/volvo-s60-v60-polestar-enter-second-run-middle-east-2015/#comments Wed, 25 Feb 2015 12:00:23 +0000 http://www.thetruthaboutcars.com/?p=1007730 Been wanting a Volvo S60 or V60 Polestar? The Sino-Swedish automaker is making a second batch for 2015, with 13 countries to take delivery this time. Volvo plans to make 750 S60 and V60 Polestars this year for the 2016 model year, citing the performance vehicles’ sales success in 2014 for the second production run. […]

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Volvo S60 and V60 Polestar, model year 2016

Been wanting a Volvo S60 or V60 Polestar? The Sino-Swedish automaker is making a second batch for 2015, with 13 countries to take delivery this time.

Volvo plans to make 750 S60 and V60 Polestars this year for the 2016 model year, citing the performance vehicles’ sales success in 2014 for the second production run.

Meanwhile, the Middle East will see some of the blue Volvos on its roads this year, as Bahrain, Kuwait, Lebanon, Oman, Qatar and United Arab Emirates are the newest additions to the list of markets the automaker sells its high-performance wares, which currently include Australia, Canada, Japan, Sweden, Switzerland, United Kingdom and United States.

As for what they’ll receive, the Polestars feature power from a turbocharged 3-liter I6 pushing 345 horsepower and 369 lb-ft of torque through a Polestar-calibrated paddle-shifted six-speed automatic to the vehicle’s Haldex four-wheel drive system. The S60 goes from nil to 60 in 4.7 seconds, while the V60 does it in 4.8 seconds. Top speed is limited to 155 mph, and Brembo brakes stop the 20-inch wheels — shod in Michelin Pilot Super Sports — before any moose are hit. Price of admission in the U.S. starts at around $60,000.

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Lincoln ‘Dares Greater’ Than Cadillac In Google SEO Game http://www.thetruthaboutcars.com/2015/02/lincoln-dares-greater-cadillac-google-seo-game/ http://www.thetruthaboutcars.com/2015/02/lincoln-dares-greater-cadillac-google-seo-game/#comments Wed, 25 Feb 2015 11:00:51 +0000 http://www.thetruthaboutcars.com/?p=1007698 Oscar viewers who are seeking on Google the Cadillac that “dared greatly” are suddenly hearing Matthew McConaughey’s voice, thanks to Lincoln’s SEO skills. Autoblog reports the first instance of Lincoln’s slogan hijacking appeared less than 24 hours after Cadillac’s “Dare Greatly” adverts aired during the 87th Academy Awards. As seen above, those wanting to know […]

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Lincoln Dares Greater Than Cadillac In The SEO Game

Oscar viewers who are seeking on Google the Cadillac that “dared greatly” are suddenly hearing Matthew McConaughey’s voice, thanks to Lincoln’s SEO skills.

Autoblog reports the first instance of Lincoln’s slogan hijacking appeared less than 24 hours after Cadillac’s “Dare Greatly” adverts aired during the 87th Academy Awards. As seen above, those wanting to know more about Cadillac — and about that mysterious car making a brief appearance in a separate Oscars advert — will find a sponsored link for the brand at the top, followed by Lincoln’s version of the truth in second.

Originally, the second sponsored link — which read, “Dare Greatly – It’s not about making a statement, it’s about doing what you love” — directed consumers to Lincoln’s homepage, greeting them with the sight of the 2015 MKZ Hybrid. Since then, the link directs to the same page, but the image is that of the 2015 MKC. The link’s slogan, meanwhile, changes with every search; for this author, it currently reads, “You don’t have to make a statement when you know who you are,” likely a swipe at brand president Johan de Nysschen’s and brand director Melody Lee’s ambitions and aspirations for Cadillac.

As for the Oscars campaign, AutoTrader said that searches for Cadillac jumped 53 percent within an hour after the first advert aired.

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Study: US Auto Sales To Rise Through 2017, Modestly Decline Through 2020 http://www.thetruthaboutcars.com/2015/02/study-us-auto-sales-rise-2017-modestly-decline-2020/ http://www.thetruthaboutcars.com/2015/02/study-us-auto-sales-rise-2017-modestly-decline-2020/#comments Mon, 23 Feb 2015 16:00:09 +0000 http://www.thetruthaboutcars.com/?p=1006458 Happy days are back again for automakers selling to the United States, with auto sales projected to rise through 2017 before dipping slightly through 2020. According to The Detroit Bureau, a study by AutoPacific found that consumers bought 16.4 million vehicles in 2014, a 6 percent increase over 2013. Further, the group predicts 2015 sales […]

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Bill Colwell Ford Dealership

Happy days are back again for automakers selling to the United States, with auto sales projected to rise through 2017 before dipping slightly through 2020.

According to The Detroit Bureau, a study by AutoPacific found that consumers bought 16.4 million vehicles in 2014, a 6 percent increase over 2013. Further, the group predicts 2015 sales will hit 17 million, peaking at 17.24 million in 2017.

Per AutoPacific industry analysis vice president Ed Kim, the boom is fueled by both “continued increases in truck and SUV sales,” and the rapid growth of compact crossover sales among mainstream and premium brands. Combined, such sales would make up 55 percent of the overall U.S. market this year.

As for the aforementioned downturn beginning in 2018 and going forward through 2020, Kim cites rises in interest rates, Millennials waiting to purchase their first vehicle, and extended loan terms as factors in the upcoming decline. He adds that despite this, sales are likely to bottom-out at 16.8 million by the start of the next decade, 60 percent better than the 10.4 million vehicles sold in 2009 during the early days of the Great Recession.

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NHTSA To Congress: Pull Recalled Used, Rental Vehicles Off The Road http://www.thetruthaboutcars.com/2015/02/nhtsa-congress-pull-recalled-used-rental-vehicles-off-road/ http://www.thetruthaboutcars.com/2015/02/nhtsa-congress-pull-recalled-used-rental-vehicles-off-road/#comments Mon, 23 Feb 2015 13:00:53 +0000 http://www.thetruthaboutcars.com/?p=1006322 The next vehicle the TTAC Zaibatsu or the B&B rent could be safer if Congress heeds the call of the National Highway Traffic Safety Administration. AutoGuide reports the NHTSA is calling upon Congress to pass legislation that would bar rental companies and used-car dealerships from renting or selling any vehicle under recall without first being […]

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The next vehicle the TTAC Zaibatsu or the B&B rent could be safer if Congress heeds the call of the National Highway Traffic Safety Administration.

AutoGuide reports the NHTSA is calling upon Congress to pass legislation that would bar rental companies and used-car dealerships from renting or selling any vehicle under recall without first being repaired; current legislation only asks of such things for new vehicles prior to sale.

Transportation Secretary Anthony Foxx said that “requiring rental car agencies and used car dealers to fix defective vehicles before renting is a common-sense solution” that would improve road safety. Foxx adds that Congress should follow the lead of both safety advocates and the rental-car industry in taking a stand on the issue.

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Ford Cuts $900 From Fusion Hybrid, Energi Price Tags http://www.thetruthaboutcars.com/2015/02/ford-cuts-900-fusion-hybrid-energi-price-tags/ http://www.thetruthaboutcars.com/2015/02/ford-cuts-900-fusion-hybrid-energi-price-tags/#comments Fri, 20 Feb 2015 12:00:53 +0000 http://www.thetruthaboutcars.com/?p=1004482 Shopping for a Ford hybrid or PHEV? The 2016 Fusion Hybrid and Energi models won’t be as thirsty for your wallet as before. CarsDirect reports both models will see a price drop of $900 across all trim levels, from $26,575 to $25,675 for the Fusion Hybrid S, to $33,900 (from $34,800) for the Fusion Energi […]

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2015 Ford Fusion Energi Titanium

Shopping for a Ford hybrid or PHEV? The 2016 Fusion Hybrid and Energi models won’t be as thirsty for your wallet as before.

CarsDirect reports both models will see a price drop of $900 across all trim levels, from $26,575 to $25,675 for the Fusion Hybrid S, to $33,900 (from $34,800) for the Fusion Energi Luxury SE.

Despite the cuts, no decontenting will occur among the Fusions; the Hybrid, in fact, will have a new driving mode called EcoSelect, which offers more regenerative braking while delivering a softer launch from the light and less intense heating and cooling.

The price drop follows a similar action last year, when Ford chopped up to $1,200 off the price of C-Max Hybrid and Energi models, and is meant to draw interest away from the upcoming redesigned Toyota Prius, set to begin production later in 2015. Both 2016 Fusion models are due in showrooms at around the same time.

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General Motors Compensation Fund Adds 75 Claims To Tally http://www.thetruthaboutcars.com/2015/02/general-motors-compensation-fund-adds-75-claims-tally/ http://www.thetruthaboutcars.com/2015/02/general-motors-compensation-fund-adds-75-claims-tally/#comments Fri, 20 Feb 2015 11:00:50 +0000 http://www.thetruthaboutcars.com/?p=1004466 As of this Monday, the compensation fund set up by General Motors in the wake of the February 2014 ignition switch recall received 75 more claims. Reuters reports the new overall total comes to 4,312. Of those, 3,546 were related to less-serious injuries, 288 were for catastrophic injuries, and 478 were tied to fatalities. Claims […]

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2007 Saturn Ion Red Line

As of this Monday, the compensation fund set up by General Motors in the wake of the February 2014 ignition switch recall received 75 more claims.

Reuters reports the new overall total comes to 4,312. Of those, 3,546 were related to less-serious injuries, 288 were for catastrophic injuries, and 478 were tied to fatalities.

Claims eligible for compensation stand at 143: 56 fatality claims, nine severe-injury claims, and 78 less-severe-injury claims. As for the rest, 513 were found ineligible, 1,388 are under review, and 1,198 lacked documentation.

The final received tally will come in the near future, once every claim postmarked by the January 31, 2015 deadline has been processed. GM has set aside $400 million to cover all payouts for eligible claims.

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Tesla Pushing For Direct Sales In Texas, Dealers Wanting A Shot To Sell http://www.thetruthaboutcars.com/2015/02/tesla-pushing-direct-sales-texas-dealers-wanting-shot-sell/ http://www.thetruthaboutcars.com/2015/02/tesla-pushing-direct-sales-texas-dealers-wanting-shot-sell/#comments Thu, 19 Feb 2015 15:00:40 +0000 http://www.thetruthaboutcars.com/?p=1004082 As Tesla gears up to tackle Texas’ direct-sales ban during the state’s 2015 legislative session, dealers are begging for a shot to sell the automaker’s EVs. The Texas Tribune reports several Texas dealerships have approached Tesla about selling its wares, claiming they would take on the risk of selling a niche premium EV if given […]

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As Tesla gears up to tackle Texas’ direct-sales ban during the state’s 2015 legislative session, dealers are begging for a shot to sell the automaker’s EVs.

The Texas Tribune reports several Texas dealerships have approached Tesla about selling its wares, claiming they would take on the risk of selling a niche premium EV if given the chance. According to Texas Automobile Dealers Association president Bill Wolters, those dealers were rebuffed:

This is such a unique situation in which Elon Musk doesn’t want to have competition from other makes.

Currently, Tesla has galleries in Austin, Dallas and Houston, where customers can see the Model S, but cannot buy the car directly from the gallery, turning to the company’s website to complete the process as a result.

While dealers believe the direct-sales ban gives consumers a chance to buy the car they want anywhere within Texas — instead of having to drive to a few select cities where automakers would focus their efforts if given the opportunity — Tesla says the ban threatens to undermine its success in the state. CEO Elon Musk adds that franchise dealers would ultimately fail in selling his company’s EVs, citing the traditional model’s main source of revenue — maintenance — as where the struggle would occur.

Meanwhile, Tesla is spending between $625,000 and $1.18 million on 21 lobbyists to persuade lawmakers in Austin to consider legislation that would allow for direct sales. No bills have come up regarding the issue thus far this session, through Rep. Eddie Rodriguez of Austin is working on a proposal that would grant the automaker and other EV-only manufacturers the right to sell directly to Texas consumers; a similar proposal by Rodriguez was rejected last year.

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Tesla Hitting Sales Roadblock In China http://www.thetruthaboutcars.com/2015/02/tesla-hitting-sales-roadblock-china/ http://www.thetruthaboutcars.com/2015/02/tesla-hitting-sales-roadblock-china/#comments Wed, 18 Feb 2015 16:00:22 +0000 http://www.thetruthaboutcars.com/?p=1003778 Tesla’s Apple aspirations may have its detractors, but the automaker’s ongoing problems in China are likely to do more harm than said detractors. Forbes reports Tesla’s China operations are closing 2014 on a down note, having brought over 444 units in December compared to 747 in November. Further, 45 percent of all Teslas have yet […]

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Tesla’s Apple aspirations may have its detractors, but the automaker’s ongoing problems in China are likely to do more harm than said detractors.

Forbes reports Tesla’s China operations are closing 2014 on a down note, having brought over 444 units in December compared to 747 in November. Further, 45 percent of all Teslas have yet to be registered with local authorities, and therefore, have yet to legally hit the road. The country also accounted for 15 percent of the automaker’s global sales in 2014.

The issue is the brand’s cachet with Chinese consumers, who bought the Model S because of its trendiness, not because it’s better for the environment. Thus, Tesla’s popularity will last as long as the next trendy vehicle from a competing luxury automaker.

CEO Elon Musk’s current solution? Fire or demote those “not on a clear path to positive long-term cash flow.” The publication says this approach will only “erode his power base and credibility,” aspects he needs to maintain if he intends to keep to the path of long-term sustainable growth and stability.

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General Motors’ Bankruptcy Protections Could Narrow Pending Ruling http://www.thetruthaboutcars.com/2015/02/general-motors-bankruptcy-protections-narrow-pending-ruling/ http://www.thetruthaboutcars.com/2015/02/general-motors-bankruptcy-protections-narrow-pending-ruling/#comments Wed, 18 Feb 2015 15:00:32 +0000 http://www.thetruthaboutcars.com/?p=1003706 Should a federal judge decide General Motors acted in the wrong during bankruptcy proceedings, the automaker may see its protections considerably narrowed. According to Reuters, the point of contention is whether or not GM purposely hid the defects linked to the February 2014 ignition switch recall during proceedings in 2009. Judge Robert Gerber of the […]

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Should a federal judge decide General Motors acted in the wrong during bankruptcy proceedings, the automaker may see its protections considerably narrowed.

According to Reuters, the point of contention is whether or not GM purposely hid the defects linked to the February 2014 ignition switch recall during proceedings in 2009. Judge Robert Gerber of the U.S. Bankruptcy Court for the Southern District of New York said that he would reassess the terms that carved Old GM from New GM if the latter violated due process, allowing affected consumers to go after the automaker for defects it knew of after the exit from bankruptcy.

Gerber’s potential decision won’t sit well with those filing lawsuits over issues of lost value, injury and death as a result of those defects. The plaintiffs are asking for GM to pay compensation in the billions of dollars for its pre-bankruptcy actions, which a modified sale order would mitigate. Gerber is expected to make his decision sometime in the coming weeks at the earliest.

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Nissan: EV Charging Infrastructure Surpasses Fuel Stations In Japan http://www.thetruthaboutcars.com/2015/02/nissan-ev-charging-infrastructure-surpasses-fuel-stations-japan/ http://www.thetruthaboutcars.com/2015/02/nissan-ev-charging-infrastructure-surpasses-fuel-stations-japan/#comments Wed, 18 Feb 2015 14:00:47 +0000 http://www.thetruthaboutcars.com/?p=1003682 Driving around Japan in your EV of choice? Range anxiety likely won’t be an issue, as the nation has more charging points than gas stations. Per The Japan Times, Nissan discovered the number of such points — including fast and home chargers — now total 40,000. In contrast, there are only 34,000 fuel stations for […]

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EV Charger In Japan

Driving around Japan in your EV of choice? Range anxiety likely won’t be an issue, as the nation has more charging points than gas stations.

Per The Japan Times, Nissan discovered the number of such points — including fast and home chargers — now total 40,000. In contrast, there are only 34,000 fuel stations for those in who prefer Rocket Bunnys and Rauh-Welts over Leafs and i3s. The differing figures show how quickly those points have sprung up, especially when it took decades for the oil industry to work its magic in Japan.

However, many of the 40,000 points are in the home, and therefore, not currently accessible to the motoring public. A possible remedy could come in the form of the emerging sharing economy — Airbnb, Car2Go, Uber et al — where homeowners would share their charging point with others for a small fee.

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Hyundai Bolstering Commercial Business For Go At US Market http://www.thetruthaboutcars.com/2015/02/hyundai-bolstering-commercial-business-go-us-market/ http://www.thetruthaboutcars.com/2015/02/hyundai-bolstering-commercial-business-go-us-market/#comments Tue, 17 Feb 2015 12:00:06 +0000 http://www.thetruthaboutcars.com/?p=1002794 Hyundai is preparing to enter the U.S. commercial vehicle market through an investment plan to strengthen its current commercial business by 2020. Reuters reports the automaker will invest ₩400 billion ($363.13 million USD) to boost production of its commercial vans, trucks and buses at home by the start of the next decade, with an additional […]

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Hyundai Trago Xcient

Hyundai is preparing to enter the U.S. commercial vehicle market through an investment plan to strengthen its current commercial business by 2020.

Reuters reports the automaker will invest ₩400 billion ($363.13 million USD) to boost production of its commercial vans, trucks and buses at home by the start of the next decade, with an additional ₩1.6 trillion ($1.45 billion) to go into R&D over the same period.

Currently, Hyundai is building its Trago Xcient heavy commercial truck in China for the automaker’s largest market — the U.S. is second — and has plans to assemble the H350 light commercial truck in Turkey beginning next month for the automaker’s foray into Western Europe. Meanwhile, the factory in Jeonji, South Korea will see its production capacity rise from 65,000 units per year to 100,000 by 2020.

However, just like its experience in building its market share in the U.S. consumer market, Hyundai’s assault on the commercial market will take some time. Per Korea Investment & Securities analyst Suh Sung-moon, the automaker would need to boost total commercial production capacity to 10 million units, up from the 8 million made annually.

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Honda Abandons 2017 Sales Target To Improve Product Quality http://www.thetruthaboutcars.com/2015/02/honda-abandons-2017-sales-target-improve-product-quality/ http://www.thetruthaboutcars.com/2015/02/honda-abandons-2017-sales-target-improve-product-quality/#comments Tue, 17 Feb 2015 11:00:14 +0000 http://www.thetruthaboutcars.com/?p=1002770 Deciding quality should be its focus over quantity, Honda announced it would scrap its target of 6 million units sold annually by 2017. Bloomberg reports the automaker also won’t set a target for global annual sales in its next midterm plan, again, to focus its attention to improving overall quality of its products. Honda CEO […]

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2014 Honda Civic Coupe (7 of 29)

Deciding quality should be its focus over quantity, Honda announced it would scrap its target of 6 million units sold annually by 2017.

Bloomberg reports the automaker also won’t set a target for global annual sales in its next midterm plan, again, to focus its attention to improving overall quality of its products. Honda CEO Takanobu Ito, inspired by the late Soichiro Honda, says he will bring his company “back to basics,” with business expansion no longer in the cards.

The announcement follows a year of quality issues affecting the automaker, from the recalls involving the Fit and Vezel, to the Takata airbag recall crisis that led to Honda’s decision to use units from Autoliv and Daicel. The latter issue also brought scrutiny to the company from the United States government, resulting in a record fine of $70 million for how it handled reporting potential issues to regulators for over a decade.

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The Comical World Of Dealer Internet Advertising http://www.thetruthaboutcars.com/2015/02/comical-world-dealer-internet-advertising/ http://www.thetruthaboutcars.com/2015/02/comical-world-dealer-internet-advertising/#comments Mon, 16 Feb 2015 22:05:38 +0000 http://www.thetruthaboutcars.com/?p=972442 After I purchased my S2000 and was about to drive off the lot, my salesperson regaled me with stories about the Honda’s previous owners – an elderly couple who loved the sports car, called it their “baby,” but traded it for a Mercedes-Benz E350 Coupe because they wanted more room. None of this history was noted […]

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Focus Ad 3After I purchased my S2000 and was about to drive off the lot, my salesperson regaled me with stories about the Honda’s previous owners – an elderly couple who loved the sports car, called it their “baby,” but traded it for a Mercedes-Benz E350 Coupe because they wanted more room. None of this history was noted in their website or internet ads for the S2000, but why wasn’t it?

It turns out that most franchised dealer’s new and pre-owned vehicle ads on AutoTrader and cars.com as well as their own websites do not tell such stories because they are composed by automated services. The fun part is that dealers sometimes never proofread them, like in the example above showcasing the ultimate in Additional Dealer Markup.  Even better is when dealers try to write the ads themselves. Let’s take a look.

Assuming you do not pop for the $114,000 Focus, you might want to jump on the deal below from a Georgia dealer. Another fat finger typo or a low ball to get you in the store? Amazingly, both ads have been on AutoTrader for several days.
$6000 C7 Courtesy autotrader.com

One of the services supplying automated text to dealers for used car ads decided to quote an published road test on the 2011 BMW 528i. It sounds like a good idea but here is the excerpt currently being quoted by a dozen BMW dealers around the country:

“Dead center in the BMW sausage case is the 5 Series, always a strong choice for buyers who want vigorous acceleration and crisp handling, but not the limited interior space of the 3 Series, nor the girth, weight and fee-fye-foe-fum price of the 7 Series.”

Bash the other cars you sell in order to move the 5-Series? Manufacturers and consumers wish dealers would be this transparent, but in the words of Lewis Grizzard, “I don’t believe I’da told that one, brother.”

Here is the first line from an Audi dealer’s self-composed AutoTrader ad designed to educate high-end prospects about the $191,350 2015 R8 V10 Spyder:

“Biener Audi does not charge any Dealer Administrative fee. BUYER BEWARE! Many of our competitors charge exorbitant Dealer Administrative fees above the previously agreed selling price or tack on charges for unnecessary items like window etching which are not disclosed until delivery!”

Hey, why talk about the car when you can criticize other dealers instead?

It is safe to say that most pre-owned managers neither have the time or the talent to write compelling used car blurbs. Witness all this Houston dealer could think of to say about one vehicle:

This 2009 Aston Martin V8 Vantage 6-Speed Coupe has had it’s annual service and is Warranty ready. It is ready to get back on the road.

Does this mean the car is ready for more warranty work? Or that you need to buy an extended warranty?

Some dealers try to be too cute. In honor of Bark’s story, here is what a San Diego BMW dealer has to say about the yellow 2013 Boss 302 on their lot:

Luxuriate from Alpha to Bravo. Be a part of this innovation Nation. Don’t pay too much for the family car you want…Come on down and take a look at this superb 2013 Ford Mustang. Power is nothing without control, and the incredible brakes on this Mustang means that you are always just a quick pedel press away from bringing life to a halt.

To be fair, here is a dealership that does a nice job of telling the story of each vehicle, witness this text from Alderson Mercedes-Benz in Midland, Texas:

“..this beautiful Certified C-Class served as the faithful travel companion of an up and coming law student, taking her back and forth from her home in Dallas to the prestigious Rice University in Houston. Now a successful attorney in the Permian Basin, she entrusted Alderson to find her C300 a new owner…”   

A lot of other dealers might have written, ” ONE WOMAN OWNER! HIGHWAY MILES! E-Z FINANCING!” to sell this Benz.

Bleary-eyed from reading hundreds of car ads in an attempt to be half as funny as Doud DeMuro in this post, I also learned:

  • The first line in Jaguar Nashville’s dealer information webpage says, “Let’s break down just how much we have to offer here at Jaguar Nashville…” Hint: never use the phrase “break down” when advertising Jags.
  • Dealer mega-group AutoNation has either 9 million or 43 Million happy customers, depending upon whether it is AutoNation corporate or one of its retailers making the claim.

**All prices exclude $599.50 Pre-Delivery Service Fee (which represents profit to the dealer), any applicable taxes, estimated tag and title fees, any reconditioning expenses, $699 certification cost (if applicable), $350 auction purchase fee (if applicable), $300 transportation expense (if applicable).

So if the dealer bought the unit at the auction in Orlando, transported it to Clearwater and certified it, you would be asked to pay an additional $1948.50 plus reconditioning charges beyond the price of the car.  I bet the locals have nicknamed this retailer, “Dimwit Chevrolet.”

I suppose we next could do a story making fun of dealer’s newspaper ads, but that would be too easy…

 

Car Ad Courtesy automotiveaddesign.com

 

 

 

 

 

 

 

 

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Zetsche: Google Better Off As Supplier Than As Automaker http://www.thetruthaboutcars.com/2015/02/zetsche-google-better-off-supplier-automaker/ http://www.thetruthaboutcars.com/2015/02/zetsche-google-better-off-supplier-automaker/#comments Mon, 16 Feb 2015 14:00:11 +0000 http://www.thetruthaboutcars.com/?p=1002106 Google may have the right stuff to shake up the auto industry, but Dr. Z doesn’t believe the tech giant will ever be an automaker in its own right. Reuters reports Daimler AG CEO Dieter Zetsche said as much in a meeting with analysts last week, when he suggested Google focus its energy on learning […]

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Google may have the right stuff to shake up the auto industry, but Dr. Z doesn’t believe the tech giant will ever be an automaker in its own right.

Reuters reports Daimler AG CEO Dieter Zetsche said as much in a meeting with analysts last week, when he suggested Google focus its energy on learning how cars are used instead of entering the industry as an automaker itself.

Meanwhile, he also continued to press his concerns about data privacy, in light of automakers and tech companies growing closer together as vehicles become more connected to the Internet:

When we talk about high safety with Mercedes, it does not apply specifically for protection from accidents, but this means safety of their personal data as well. To be able to provide that, we have to keep control, and we can’t do that when it is collected by Google.

Daimler plans to control data reported by its cars, protecting it from autonomous and connected vehicles alike.

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Chicago 2015: Nissan 370Z NISMO Roadster Concept Bows http://www.thetruthaboutcars.com/2015/02/chicago-2015-nissan-370z-nismo-roadster-concept-bows/ http://www.thetruthaboutcars.com/2015/02/chicago-2015-nissan-370z-nismo-roadster-concept-bows/#comments Thu, 12 Feb 2015 20:03:19 +0000 http://www.thetruthaboutcars.com/?p=998530 Another near-production-ready concept turned up at the 2015 Chicago Auto Show, this one in the form of the Nissan 370Z NISMO Roadster Concept. A topless one-off of the 370Z NISMO Coupe, the roadster boasts the coupe’s 350-horsepower 3.7-liter V6, NISMO-tuned H-pipe exhaust system, upgraded suspension, and aggressive body kit. Power to the limited-slip rear goes […]

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Another near-production-ready concept turned up at the 2015 Chicago Auto Show, this one in the form of the Nissan 370Z NISMO Roadster Concept.

A topless one-off of the 370Z NISMO Coupe, the roadster boasts the coupe’s 350-horsepower 3.7-liter V6, NISMO-tuned H-pipe exhaust system, upgraded suspension, and aggressive body kit. Power to the limited-slip rear goes through the paddle-shifted seven-speed auto found in other 370Z roadsters, which offers rev-matched downshifts for one’s pleasure.

Other features include: 19-inch RAYS wheels; aggressive final drive ratio; black leather/off-white Ultrasuede Recaro seats; NISMO tachometer; and Alcantara-wrapped steering wheel.

Should the one-off prove popular, Nissan would sell the production 370Z NISMO Roadster for anywhere between $52,000 and $57,000 to start, a $10,000 premium over the NISMO Coupe’s $42,000 to $47,000 price range.

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Chicago 2015: Chevrolet Silverado Shows Off Custom Trim http://www.thetruthaboutcars.com/2015/02/chicago-2015-chevrolet-silverado-shows-off-custom-trim/ http://www.thetruthaboutcars.com/2015/02/chicago-2015-chevrolet-silverado-shows-off-custom-trim/#comments Thu, 12 Feb 2015 17:49:35 +0000 http://www.thetruthaboutcars.com/?p=998210 Just like it did in Detroit, General Motors showed off a new trim package for the Chevrolet Silverado at the 2015 Chicago Auto Show. The Silverado Custom trim package — targeted at customers who want a fancier pickup without spending their life savings to do so — throws chrome all over the Silverado LS, including […]

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Just like it did in Detroit, General Motors showed off a new trim package for the Chevrolet Silverado at the 2015 Chicago Auto Show.

The Silverado Custom trim package — targeted at customers who want a fancier pickup without spending their life savings to do so — throws chrome all over the Silverado LS, including the bumpers, door handles and mirror caps. Body-color top cap and 20-inch aluminum wheels make up the rest of the exterior enhancements.

Inside, front occupants will be greeted by a 40/20/40-split front seat and access to the truck’s 4G LTE WiFi hotspot. Cruise control, power locks and a tilt/telescoping steering wheel complete the picture within.

The Custom trim will be offered with either 4.3-liter V6 or 5.3-liter V8 engines, with a well-equipped V8 model expected to start at $33,820.

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Middle Eastern, Asian Demand Fuels Booming US Auto Exports http://www.thetruthaboutcars.com/2015/02/middle-eastern-asian-demand-fuels-booming-us-auto-exports/ http://www.thetruthaboutcars.com/2015/02/middle-eastern-asian-demand-fuels-booming-us-auto-exports/#comments Tue, 10 Feb 2015 15:00:26 +0000 http://www.thetruthaboutcars.com/?p=995394 Demand from the Middle East and Asia has helped fuel a new record in U.S. auto exports for the third consecutive year. The Wall Street Journal reports 2.1 million vehicles from factories in the Midwestern and Southeastern United States left for export markets in 2014, breaking the 2-million barrier for the first time. The figure […]

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Jeep Cherokees Departing West From Grays Harbor Washington

Demand from the Middle East and Asia has helped fuel a new record in U.S. auto exports for the third consecutive year.

The Wall Street Journal reports 2.1 million vehicles from factories in the Midwestern and Southeastern United States left for export markets in 2014, breaking the 2-million barrier for the first time. The figure is an 8 percent increase over 2013, and a 73 percent jump from a decade ago.

While around half of the exports head north to Canada or south to Mexico, China, Saudi Arabia and South Korea welcomed U.S.-made BMWs, Jeeps, Toyotas et al to their ports over the past year.

Factors for the booming export market include a dollar that was weak long enough to lay down the foundation, and is now strong enough against the yen and euro to encourage more production in the U.S., leaner manufacturing, competitive labor rates, and the aforementioned increased demand from newer markets in the Middle East and Asia.

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France Encouraging Diesel Drivers To Go Electric Via €10K Incentive http://www.thetruthaboutcars.com/2015/02/france-encouraging-diesel-drivers-go-electric-via-10k-incentive/ http://www.thetruthaboutcars.com/2015/02/france-encouraging-diesel-drivers-go-electric-via-10k-incentive/#comments Fri, 06 Feb 2015 15:00:53 +0000 http://www.thetruthaboutcars.com/?p=994258 Starting in April, France will encourage diesel drivers to replace their oil burners with electric power through an incentive up to €10,000 ($11,422 USD). Automotive News Europe the incentive would help “convince buyers to try an electric car,” per a Renault representative. The automaker’s Zoe would leave the showroom with a price of €12,400 ($14,203) […]

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Starting in April, France will encourage diesel drivers to replace their oil burners with electric power through an incentive up to €10,000 ($11,422 USD).

Automotive News Europe the incentive would help “convince buyers to try an electric car,” per a Renault representative. The automaker’s Zoe would leave the showroom with a price of €12,400 ($14,203) instead of €22,400 ($25,658), while its partner Nissan would see a drop from €18,090 ($21,650) to €14,390 ($16,483).

France Energy Minister Ségolène Royal says the nation “must eliminate old diesel cars that are more than 13 years old and have no filters,” adding that measures will make diesel “harder and harder” to use overall.

One measure in particular would align diesel taxes with those of gasoline. The alignment would help reduce smog, according to Royal, stating that “60 percent of the French population breathes air that isn’t healthy.”

At present, 80 percent of all French drivers move about with diesel power, though new-diesel sales have declined over the past two years, from 73 percent of all new cars to 64 percent.

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Schmidt: Western Europe EV, PHEV Sales Stalling Through Decade http://www.thetruthaboutcars.com/2015/02/schmidt-western-europe-ev-phev-sales-stalling-decade/ http://www.thetruthaboutcars.com/2015/02/schmidt-western-europe-ev-phev-sales-stalling-decade/#comments Fri, 06 Feb 2015 13:00:47 +0000 http://www.thetruthaboutcars.com/?p=994226 EV and PHEV manufacturers may have fared well in Western Europe last year, but further gains in the market aren’t likely for some time to come. Forbes reports sales in Western Europe climbed 51.7 percent in 2014 to 58,582 EVs and PHEVs, gaining an overall market share of 0.49 percent according to Automotive Industry Data. […]

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EV and PHEV manufacturers may have fared well in Western Europe last year, but further gains in the market aren’t likely for some time to come.

Forbes reports sales in Western Europe climbed 51.7 percent in 2014 to 58,582 EVs and PHEVs, gaining an overall market share of 0.49 percent according to Automotive Industry Data. Editor Peter Schmidt, however, warns that this may be the peak of such sales for the next five years:

Effectively, you have no detectable, genuine underlying consumer demand from private individuals. To make things worse, looking ahead at the next couple of years, I would say this is a scary time for electric car makers, chiefly because as the price of oil continues to hover around levels inconceivable a year ago and with fuel prices falling month by month, those people who had thought about buying an electric car may give up when they look at motoring expenses.

Per AID‘s figures, the Nissan Leaf took gold with 14,354 units sold in 2014, with the Renault Zoe winning silver with 10,885 units, and the Tesla Model S in a close third with 8,698 units. BMW and Volkswagen fill out the rest of the standings, with 8,290 i3s and 8,461 E-Ups and E-Golfs sold. Schmidt says those numbers don’t point to a “detectable genuine underlining consumer demand,” with Norway being the sole exception. There, 18,090 EVs and PHEVs took 12.5 percent of the country’s overall market last year, thanks to tax credits that make such vehicles equally as attractive as gasoline- and diesel-fueled models.

He adds that cheap oil “has tempted a rethink” among consumers as far as seeking out such vehicles are concerned, especially among those in the United States, where fuel is cheaper than in Western Europe already. Schmidt believes the lower prices at the pump would hold back the EV/PHEV market for the remainder of the decade, leading to major financial losses among the manufacturers who went all-in on EVs and PHEVs.

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More Consumers Turning To Technology For Vehicle Purchases http://www.thetruthaboutcars.com/2015/02/consumers-turning-technology-vehicle-purchases/ http://www.thetruthaboutcars.com/2015/02/consumers-turning-technology-vehicle-purchases/#comments Fri, 06 Feb 2015 12:00:45 +0000 http://www.thetruthaboutcars.com/?p=994202 While visiting a dealership is de rigueur for most, an increasing number of consumers are turning to technology to buy their cars. Detroit Free Press reports that consumers visit 1.6 dealerships on average prior to purchasing a vehicle — down from an average of five 10 years prior — four out of five compare prices […]

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While visiting a dealership is de rigueur for most, an increasing number of consumers are turning to technology to buy their cars.

Detroit Free Press reports that consumers visit 1.6 dealerships on average prior to purchasing a vehicle — down from an average of five 10 years prior — four out of five compare prices and vehicles from an average of 10 dealerships through sites like eBay Motors, Edmunds and TrueCar, and half of millennials purchased their vehicles from their smartphone or tablet.

The challenge for those who conduct their car-dealing business online is to convince more traditional dealers that technology is a tool for increasing sales, not a new competitor out to steal sales. Ebay Motors general manager Bryan Murphy considers his site a sales channel and “not a retailer,” citing scale as the main selling point; dealers can connect with 155 million eBay customers around the world through eBay Motors.

Dealers, as well as automakers and lenders, would also be able to make financial offers tailored to a consumer’s given economic history, zip code, insurance, and other factors that may not be relevant to buying a car, thanks to data mining and other information-gathering tools.

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Foxx: NHTSA Needs Staffing Increase To Keep Pace With Recalls http://www.thetruthaboutcars.com/2015/02/foxx-nhtsa-needs-staffing-increase-keep-pace-recalls/ http://www.thetruthaboutcars.com/2015/02/foxx-nhtsa-needs-staffing-increase-keep-pace-recalls/#comments Fri, 06 Feb 2015 11:00:38 +0000 http://www.thetruthaboutcars.com/?p=994186 U.S. Transportation Secretary Anthony Foxx said on Tuesday the National Highway Traffic Safety Administration needs more staffing to keep pace with recalls. The Detroit News reports the secretary said as much during a brief conference call, asking for 56.5 new full-time positions and 57 people to keep up with the recalls: It’s no longer reasonable […]

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U.S. Transportation Secretary Anthony Foxx said on Tuesday the National Highway Traffic Safety Administration needs more staffing to keep pace with recalls.

The Detroit News reports the secretary said as much during a brief conference call, asking for 56.5 new full-time positions and 57 people to keep up with the recalls:

It’s no longer reasonable frankly to expect an office with 8 screeners and 16 defects investigators to adequately analyze 75,000 complaints a year.

With the proposal from President Barack Obama’s FY 2016 budget plan that would triple funding of the NHTSA’s Office of Defects Investigation from $10.7 million to $31 million, the agency could bring aboard a mathematician, two statisticians, four investigators and 16 engineers to help fill the staffing gaps currently in play. Total staffing would climb above 100 personnel.

Additionally, the NHTSA would be able to use stronger methods of data mining and monitoring to develop a consumer awareness campaign to encourage owners to have their vehicles repaired, using integrated information pulled from social media, accident and fatality reports, medical records and manufacturing data to identify potential issues.

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Federal EV, PHEV Tax Incentive May Increase To $10K http://www.thetruthaboutcars.com/2015/02/federal-ev-phev-tax-incentive-may-increase-10k/ http://www.thetruthaboutcars.com/2015/02/federal-ev-phev-tax-incentive-may-increase-10k/#comments Thu, 05 Feb 2015 13:00:35 +0000 http://www.thetruthaboutcars.com/?p=993994 Is the $7,500 federal tax incentive not enough to consider owning a new green machine? If President Obama has his way, that figure could climb to $10,000. The Detroit News says the increased incentive for purchasing an EV or PHEV — part of Obama’s FY 2016 budget — is not only meant to make ownership […]

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2016 Chevrolet Volt

Is the $7,500 federal tax incentive not enough to consider owning a new green machine? If President Obama has his way, that figure could climb to $10,000.

The Detroit News says the increased incentive for purchasing an EV or PHEV — part of Obama’s FY 2016 budget — is not only meant to make ownership of such vehicles more alluring, but would be applied as an immediate rebate at the time of purchase. The new incentive would also bring other green vehicles into the fold, such as CNG vehicles.

Other proposals in the budget include a three-fold increase in funding for the National Highway Traffic Safety Administration, and a one-time corporate foreign earnings tax to help fund road and other infrastructure projects over the next six years.

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