By on December 26, 2012

At some point on my chosen career path, it occurred to me that I had a number of customers who had to experience “giving up the keys” on my watch. That is to say, I was the last mechanic they employed to keep their vehicle or vehicles maintained.

For those that made it all of the way to seriously old age, this would have involved an elective process of ceasing as a driver sometime before the final curtain; for others, whose life was terminated more abruptly, they were motoring right up to the end. A few even died IN the act of driving their cars (fortunately, not due to any mechanical failure that I’m aware of).

All things considered, I viewed it a real privilege to be their ultimate mechanic in “The Here and Now”. Read More >

By on December 18, 2012

The last five years certainly have not been kind to Institutions throughout the world, especially in these United States. Whether they be people, places, commodities, companies, lifestyles or leisure activities, nothing seems to be immune to the force that is presently driving things along.

The automobile, and the whole infrastructure supporting it is experiencing a paradigm shift that has wrought some serious casualty: Read More >

By on December 11, 2012

Since we were on the subject of electronic and computerized vehicle protection systems, it seemed like a logical move to begin a discussion of another long-standing and not universally beloved vehicle subsystem—this one ostensibly purposed to save us from ourselves, or at least our vehicles from “the nut behind the wheel”. Read More >

By on November 30, 2012

Being an avid proponent of resolution—whenever reasonably possible and prudent—I had to pause to make sense of what certainly appeared to be the aftermarket equivalent of Anti-Theft Engineering Overkill, which had been residing for some time under the front seat of my newly purchased 1991 Eagle Talon Tsi AWD (Some of the circumstances surrounding said purchase are explained at the end of Part One.)

Not that the installation looked a mess, or anything like that. It was really rather well organized, in truth. At least a half dozen standard circuit relays, a control unit, and all of the accompanying wiring neatly gathered into a substantial loom and routed under the carpet to points North, East and West. Read More >

By on November 27, 2012

Recently, while dining with friends, the subject turned to what else but things automotive. (This tends to happen with marked constancy, and long ago I learned to embrace, roll with, and otherwise enjoy the process.)

The hostess, an avid bird-watcher, related an anecdote regarding an in-field faux pas, wherein their transportation for the day—an early millennium Ford Explorer equipped with an intermittently malfunctioning anti-theft system—was the catalytic device that made them the unwelcome center of attention—albeit a momentary one. Read More >

By on November 11, 2012

 

Since my last entry involved Crooked Customer behavior, I think its only fair that I give equal time to that of the Shady Shop. Rather than merely relating what have most certainly become cliché’—and I’ve pretty much heard them all—I’m going to relate a few accounts in which I personally have been on the receiving end, as either a consumer or a shop owner.

They really stand out due to a few factors, not the least of which is the absolute unflinching nerve, if not downright out-and-out hubris on the part of the perpetrators.
Read More >

By on November 4, 2012

“You can’t cheat an honest man”, a quote I understand to have originated from none other than W.C. Fields turned out to be even more profound than I originally surmised.

I mean, I had for some time figured that being as straight as possible with myself, or anybody else—including, and maybe even especially customers, when I finally got into that arena—was the best way to go.

Of course there were real tests, trials, and defining moments along the way, but it always seemed to be a road worth staying on. Read More >

By on October 19, 2012

“Have it Your Way” was a popular TV ad campaign some years ago. While it seemed to work for the world of fast-food burgers, it certainly wasn’t universally applicable in others.

Like in the world of Auto Repair, for instance. Read More >

By on October 8, 2012

For the most part, I’m trying to avoid the whys and wherefores behind the topics I write about in this column. I’d just as soon hear from readers as to their opinions about the reasons behind. But there are going to be exceptions to that rule, as far as my postulating about motives.

This entry (as with Part One) is one of the exceptions. I still wouldn’t mind “hearing” your thoughts, though

Once upon a time, when my little repair shop microcosm was a much safer and secure place to tread, I would rarely get a customer request for a repair procedure that was unlawful, unsafe, unprofitable, unfair, or just downright unrecommendable. And if their request was any of these, it would take very little effort on my part to dissuade them from their skewed request and get them to embrace my recommendation for properly solving their problem.

Or, did I DREAM that? Read More >

By on September 29, 2012

For the most part, I’m trying to avoid the whys and wherefores behind the topics I write about in this column. I’d just as soon hear from readers as to their opinions about the reasons behind. But there are going to be exceptions to that rule, as far as my postulating about motives.

This entry is one of the exceptions.

I still wouldn’t mind hearing your thoughts, though

As I stated in my last entry, in the final analysis—in spite of the opinions voiced on the nature of their vehicles problem—the customer generally sincerely just wanted the problem remedied. There were no ulterior motives I could detect in their erroneous observations; I just appreciated that their scope of experience was limited in comparison to mine, and I took what usefulness I could out of their efforts to help.

But then, there were those occasions when I highly doubted the sincerity of the customer’s statements. In this entry, I’m going to relate a couple of those occasions to you. Read More >

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