I moved to Denver over the summer and am now experiencing the joys of proper snow driving for the first time in the 29 years since the State of California saw fit to give me my first driver’s license. With just a ’92 Civic and a ’66 Dodge A100 in my personal motor pool, I figure it’s time for me to start shopping for something with four driven wheels. In fact, I need something that can do four-wheel burnouts on dry asphalt! Read More >
Category: Car Buying Tips
I’ve got three kids, so no M Coupe or other common object of pistonhead lust for me. Since 2003 I’ve been stuffing the brood into the back of a Mazda Protege5 while casually looking, off and on (mostly off) for a suitable three-row people hauler. Most people don’t spend six years looking for a car, but I’ve never found the right one at the right price. The right one being quite nice, since I’m picky (about cars at least). And the right price being low, because I’m cheap.
In Part 1, we found that, despite its large overall sample size, Consumer Reports’ has serious gaps in its coverage. But what about the reliability ratings they can provide? An FAQ asserts CR’s ability to split results by engines, drive types, and so forth. At first glance, this appears valuable, as CR’s reliability scores often differ from powertrain to powertrain. But are these differences valid? Should you avoid the V6 in the Camry or insist that your Flex be EcoBoosted?
What you see above is the cutaway of the Ford 5.0L mill, taken from the 2010 New York Auto Show. Formerly known as the Coyote V8, the 5.0-packed 2011 Mustang GT hit the showroom floors, winning rave reviews with every journalist lucky enough to get their hands on one. While blogging for TTAC at the New York Auto Show, I hit up the Five-Oh engine displays at the Ford booth. It was a thoroughly technical and suitably beautiful exhibit. Only problem was, it gave away a secret that nobody should know. Camera in hand, I did the deed: a picture tells a thousand words, but this TTAC Editorial still needs about 800 words to go with.
In recent years Sweden’s car makers have staked out an uneasy position above the mainstream brands but below the premium European marques. With profits elusive, both were recently sold by their American owners. And both are about to introduce new sedans that they badly need to sell well. How does the pricing of the new 2011 Volvo S60 and 2010 Saab 9-5 compare? Has either been priced aggressively to pump up sales?
With strong new auto safety legislation being debated in congress,the role and scope of government regulation in the auto industry is becoming a hotly-contested issue. But one important consideration is being left out of the discussion: the role of private “regulation” of the auto industry. Even as the new legislation was being drafted, we were treated to an object lesson in non-governmental regulation when the non-profit Consumer Reports issued a “do not buy” warning for the Lexus GX after it exhibited lift-off oversteer on a test course. Because CR performs independent testing on a wide variety of dealer-example vehicles, it was able to detect this error, which prompted Toyota to stop sales and production of the model until a fix was released. Throughout the incident, NHTSA played second fiddle to CR, merely checking the non-profit’s work. The lesson: a subscriber-based, non-profit is the real front line of US auto regulation. But, as the Wall Street Journal [sub] reports, Consumer Reports is being shadowed by another organization called Consumers Digest… and you don’t want to make the mistake of confusing the one with the other.
That Bible of the intelligencia, Consumer Reports, has released its 2010 Annual Auto Issue, and once again, denizens of Cambridge, Austin, Berkeley, Eugene, and their sister university towns all over the land are parsing its pages, seeking cars that will maximize their utility. Or maybe I’m projecting. Anyway, with apologies to Michael Karesh and True Delta, here’s a summary of the work of the wonks from Yonkers and East Haddam.
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The 1969 Camaro is an automotive icon. Because of this juggernaut tag there are tens of thousands of these late 60s pony cars restored or under restoration. The late Reverend Jimmy “drink the Kool-Aid” Jones would have been humbled by this kind of blind loyalty-the sole reason the 09 Camaro exists was GM’s critical need for a home run.
But which car is going to be more valuable in 2019? Even after 10 years of service as a daily driver?
I recently came across a brand new Lincoln MKS. I’m a pretty hard core Japanese car fan but I had to admit that this car looks pretty slick. I had heard that it was pretty fast too. I like fast. Upon inspecting the exterior of the car it came to my attention that the MKS is equipped with ‘EcoBoost.’ Not being up on the very latest in automotive tech, the unfamiliar name intrigued me. Was this some hybrid or electric technology? Curious, I started off on a quest to find out what this EcoBoost is and what makes it so… EcoBoost-y.
In the wake of JD Powers’ Initial Quality Survey, several other lesser-known awards are giving OEMs a whole new reason to cobble together a press release touting their top place, improvement or mere presence in one of these meaningless satisfaction surveys. And why not? It’s summer, and things (sales, in specific) are slow. And the award fandango is win-win. The awards allow OEMs to ridiculously inflate the importance of their results, while publicizing the research firms that created the awards. Case in point, the Dodge Ram.
The Ram got top full-size truck honors in the “Strategic Vision Total Quality Index,” a result that prompted the Chrysler Blog headline “Ram Ranked as Best Truck Ever (No Exaggeration).” Except that the survey (like so many meaningless surveys) only gathers impressions of quality and satisfaction from owners of 2008/2009 models, providing a less-than complete picture of “total quality.” In other words, yes exaggeration. But by embracing subjectivity and endless categorization, the awards dance keeps shuffling along.
“We know Total Quality is strengthened by delighting customers and getting them to love you. We stand ready to include love in all the work that we do since measuring love is the next step in discriminating between winning and losing in today’s competitive environment,” explains Strategic Vision’s Darrel Edwards.
But how do you measure such an ineffable emotion with any reliability? As the Bard put it, “love is not love which alters when it alteration [Ed: or awkward panel gap] finds, Or Bends with the remover to remove. O, no! It is an ever-fixed mark.” In short, who doesn’t love their new car? Finding out whether a car lives up to its owner’s expectations is more a measure of the owners than the car.
“Vehicles that score highest in the Vehicle Satisfaction Awards hit the mark with their buyers by delivering value and satisfaction across a wide range of attributes,” says George Peterson, of Auto Pacific, and grand pimp of the 2009 Vehicle Satisfaction Awards. “The winners perform well in 48 separate categories that objectively measure the ownership experience.”
Leaving the challenge of “objectively measuring satisfaction” aside for a moment, that’s 48 freaking categories! Which means every OEM is guaranteed to have at least one “class-leading” vehicle to brag about in press release which backhandedly legitimizes the award. Which is the whole point.
Not that such circle-jerkery is necessarily an inherently bad thing. People often buy cars for irrational reasons, a fact that has gone a long way towards making the auto industry what it is today. If consumers want to factor an aggregation of opinion and after-the-fact purchase justification into their decisions, so be it. But it’s not like either partner in the awards fandango acknowledges that the data in question is scarcely an improvement on a single random opinion of a given car.
“In a year that promises to be the toughest in more than a decade, car buyers are being especially prudent, and the data we’ve analyzed for the Vehicle Satisfaction Award will help this year’s customers make wise purchase decisions,” says Peterson of his award. “We’ve found that more than 25% of respondents are positively influenced by awards like the VSA when deciding on a car and this trend will certainly continue given the economy.”
But wise purchase decisions have nothing to do with it. These awards are little more than marketing information, to be overemphasized by marketing departments. To the consumer, a test drive will tell you more about your likely satisfaction with a given vehicle than any survey can (incidentally,whatever happened to the 24 hour test drive?). Meanwhile, despite slow sales across the industry, every OEM has at least one “winner.” And therein lies the real problem.
The proliferation of meaningless awards contributes to what is already one of the banes of the auto industry: attention span drain. Just as most consumers would be hard pressed to match every automotive brand with its OEM, the public is so inundated with quality survey awards that it’s impossible to expect consumers to seperate the wheat from the chaff. And the wild divergence in results only adds to the confusion.
Jaguar/Land Rover and Volkswagen, for example, may rank towards the bottom in more objective long-term quality and reliability testing, but a press release based on the opinions of buyers who have yet to experience engine sludging or electrical issues conveniently allows them to tout their quality and out-publicize their negative results.
Meanwhile, the awards keep on coming. There are infinite paths to an ill-advised vehicle purchase, but awards purporting to measure intangible attributes using questionable methodologies continue to be the best publicized of the bunch. Deluding consumers and OEMs alike may be good for business, but not in any meaningful or sustainable way.
Consumers, in particular, would be well served to ditch the annual awards and focus instead on methodical, long-term reliability studies such as Consumer Reports or True Delta. If emotional reactions to a vehicle are (for some reason) important to your buying decision, even online forums offer a broader range of reactions and dialogue than an awards aggregate. The truth is out there, but only if you look past the press releases touting useless awards.