Incredibly Small Car Brand Loses Its Head

Steph Willems
by Steph Willems

People make fun of automakers with severely limited vehicle lineups, but Mitsubishi has nothing on the diminutive — in every sense of the word — Smart brand. Note: we’re using a capital “S” here and always will.

Technically, the Daimler AG division sells a single model in the United States, though the powers that be break it up into two: coupe and cabriolet. Well known for being the smallest, lightest mass-produced new car on the domestic market, the Fortwo quickly gained a reputation for having the jerkiest, most unsatisfying transmission in existence. Recently, engine fires sparked (pardon the pun) a recall of 43,000 2008-2009 vehicles in the U.S. and 7,000 in Canada.

Born as a diesel-powered division before changing over to gasoline propulsion, Smart has now evolved into an electric-only brand. And its U.S. sales have never been lower. Maybe the new head of Smart will have some ideas.

Announced Tuesday, CEO Dr. Annette Winkler will step down from the division’s helm after eight years, effective September 30th. Winkler has been with Daimler for 23 years.

“One of the key responsibilities of every executive is to pass on leading positions to the next generation at the right time,” Winkler said in a statement. “And that time has now come – with the clear focus of smart as a fully electric urban-mobility brand and with the decision to develop the Hambach facility into a plant for fully electric vehicles within the Mercedes-Benz production network. With my endless passion for smart and the people behind it, this decision was not easy for me. I am all the more pleased that I can now support the handover to a successor.”

Currently, the identity of Winkler’s replacement remains a mystery, much like the brand’s future.

Dr. Dieter Zetsche, Daimler chairman and Mercedes-Benz boss, said “the smart plant in Hambach has continually improved its competitiveness and is extremely well positioned for the future” thanks to Winkler’s efforts. The company recently announced plans to produce a small, EQ-badged Mercedes-Benz vehicle at Hambach.

Now that Smart is an entirely electric entity, at least in North America, Daimler saw fit to bestow its “EQ” label on the brand and its vehicles. For the 2018.5 model year, the division becomes “Smart EQ,” with its sole U.S. vehicle sold as the Smart EQ Fortwo Electric Drive. The model draws 80 horsepower and 118 lb-ft of torque from its electric motor, making it the fastest Fortwo to date. A price cut accompanied the brand’s green evolution.

Sadly, the electric model’s 2017 update saw range fall from an already paltry 68 miles to an even worse 58 miles, making this “city car” an urban denizen purely out of necessity. In the U.S. in April, just 93 customers picked up a Fortwo Electric Drive. 33 Canadians did the same.

This is quite a fall for the Fortwo, which, in its first year on the U.S. market (2008), sold 24,622 examples. Last year’s tally amounted to 3,071 vehicles, and the first four months of 2018 show a 70.8 percent volume loss. A rare car, indeed. Not unsurprisingly, there’s even a cheaper lease on leftover 2017 models advertised on Smart’s U.S. consumer website.

In the division’s home market, customers get a choice between two- and four-seater models, and cars can still be ordered with internal combustion engines (Smart goes all-electric there in 2020). Given the wide differences between North America and the continent, it’s not a shock to see Smart’s European sales topped 100,000 units in the past two calendar years. This side of the Atlantic, however, it’s a hen’s tooth.

[Images: Daimler AG]

Steph Willems
Steph Willems

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  • Robc123 Robc123 on May 30, 2018

    Where the article gets it wrong is that the new transmissions are great. HUGE night and day improvement over the old ones. Put it into sport mode and shifts are now immediate and has some acceleration. AND.... its fast or feels crazy fast for city driving. Have experience via Car2Go for this, and I prefer it to the other Car2Go offerings (GLA, CLA) because it is so small you can park it in "event parking" like a block away from a stadium hockey game whereby no regular car could ever find a space big enough. and at $0.41 cents a minute (car2go) I am a buyer.

  • Dukeisduke Dukeisduke on May 30, 2018

    Give it the Old Yeller treatment - take it out in the yard and blast it.

  • Honda1 Unions were needed back in the early days, not needed know. There are plenty of rules and regulations and government agencies that keep companies in line. It's just a money grad and nothing more. Fain is a punk!
  • 1995 SC If the necessary number of employees vote to unionize then yes, they should be unionized. That's how it works.
  • Sobhuza Trooper That Dave Thomas fella sounds like the kind of twit who is oh-so-quick to tell us how easy and fun the bus is for any and all of your personal transportation needs. The time to get to and from the bus stop is never a concern. The time waiting for the bus is never a concern. The time waiting for a connection (if there is one) is never a concern. The weather is never a concern. Whatever you might be carrying or intend to purchase is never a concern. Nope, Boo Cars! Yeah Buses! Buses rule!Needless to say, these twits don't actual take the damn bus.
  • MaintenanceCosts Nobody here seems to acknowledge that there are multiple use cases for cars.Some people spend all their time driving all over the country and need every mile and minute of time savings. ICE cars are better for them right now.Some people only drive locally and fly when they travel. For them, there's probably a range number that works, and they don't really need more. For the uses for which we use our EV, that would be around 150 miles. The other thing about a low range requirement is it can make 120V charging viable. If you don't drive more than an average of about 40 miles/day, you can probably get enough electrons through a wall outlet. We spent over two years charging our Bolt only through 120V, while our house was getting rebuilt, and never had an issue.Those are extremes. There are all sorts of use cases in between, which probably represent the majority of drivers. For some users, what's needed is more range. But I think for most users, what's needed is better charging. Retrofit apartment garages like Tim's with 240V outlets at every spot. Install more L3 chargers in supermarket parking lots and alongside gas stations. Make chargers that work like Tesla Superchargers as ubiquitous as gas stations, and EV charging will not be an issue for most users.
  • MaintenanceCosts I don't have an opinion on whether any one plant unionizing is the right answer, but the employees sure need to have the right to organize. Unions or the credible threat of unionization are the only thing, history has proven, that can keep employers honest. Without it, we've seen over and over, the employers have complete power over the workers and feel free to exploit the workers however they see fit. (And don't tell me "oh, the workers can just leave" - in an oligopolistic industry, working conditions quickly converge, and there's not another employer right around the corner.)
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