Piston Slap: Double A (Beep! Beep!) Em, Cee, Oh... (Part II)

Sajeev Mehta
by Sajeev Mehta

TTAC commentator M0L0TOV has an update for us:

Hey Sajeev,

I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I tried contacting them via their website but almost a week had passed and no response. So I contact them via their Facebook page, the next day I got a response with a phone number, name, and e-mail address of somebody at corporate to contact. I sent them an e-mail, I got a call from the owner of the Aamco where I had originally taken my car within ten minutes.

He stated he was notified by the customer service department and we had a disagreement. He offered to not charge me for the labor and I would pay for the part. I was perfectly fine with paying for the part, I wasn’t looking for a free ride. I thought their offer was fair because it would have been replaced when the work was originally being done. I picked up my car today and paid $214.00 and I get a 90 day warranty. So yes, the system works. I appreciate everybody’s advice on this matter and I was able to force their hand.

Thanks for all your help Sajeev and the rest of the TTAC readers!

Sajeev answers:

Behold the power of social media.

BEHOLD IT RIGHT NOW!

Between what you experienced, my firsthand experiences (disclosure: social media is my full time gig) and “little” things like the Arab Spring or whatever makes people love Justin Bieber, there’s no doubt social media is a powerful tool for customer service. Or a service for powerful tools…but I digress.

The system works, with pleases me immensely. So kudos to AAMCO for doing the right thing, once they heard about it. And doing it rather quickly: it’s rare ’round these Piston Slap bloggy parts when a company interacts with one of us and does the right thing. So let’s relish this moment of (seemingly) good karma.

Happy Monday to you, Dear Reader.

[Image: Shutterstock user Wynn Dhyana]

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry…but be realistic, and use your make/model specific forums instead of TTAC for more timely advice.


Sajeev Mehta
Sajeev Mehta

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  • 05lgt 05lgt on Jun 30, 2014

    Twitter and Facebook are the fastest ways to get customer service. My wife has proven this to me enough times that I've stopped arguing.

  • NeilM NeilM on Jul 02, 2014

    This isn't about taking up The Sword of Justice and righting all the past wrongs of the automotive universe. For a couple of hundred bucks on top of the original $2500 rebuild charge the owner now has a fixed transmission and a (rather minimal) 90-day warranty. Yeah, he shouldn't have had to work that hard to make it happen, but that's done. Two lessons going forward: - Don't buy any more damn transmissions for this car. If this one conks out, accept that you're done, you've got your money's worth, time to move on. Recognize a clear message from the automotive gods when you see one! - Should some future occasion arise, don't patronize this particular Aamco franchisee again.

  • Dukeisduke Is the Volvo EX30 even on sale yet? It was pulled from the NACTOY awards because they were having software problems with the vehicle.
  • Wjtinfwb If you've only got 5k to spend on transportation, I cannot imagine a worse way to spend it than on a GM orphan from Sweden that's 15 years old with 150k on the clock and limited plus expensive parts availability and dwindling techs who'd even want to work on it. Go find a similar vintage Camry or Accord with 150k miles or even a Ford or a Chevy, whatever. Hell, even an old Jaguar is less of a crapshoot than a Saab. At least you can still get parts.
  • Kwik_Shift Brands that were considered from China include BYD, Dayun, Great Wall Motors, Maxus, Nio, Omoda/Chery, Seres, XPeng, and Zeekr. KG Mobility from South Korea also made the list of candidates.That's a lot of car companies from there ready to head here.
  • Analoggrotto Clean sweep and unanimous victory for the world affluence engine of 22nd century : Hyundai/Kia/Genesis. Toyota and Lexus, for 120 years of history have not been able to capture the zenith superlative status of Hyundai Motor Corporation the most awarded, decorated and revered automotive corporation in the history of historical. Featuring best ever, first ever and greatest ever e-ATPs the Hyundai Genesis Kia lineup is posed to become the envy of every country club, ivy league college and fortune 500 corporation in the world. I've been taking a roadtrip in my loaner Elantra N, visiting colleges from east to west, elite universities of higher learning to inspect their parking lots. WHat did I find? Leagues of Genesis models, outnumbering Lexus 3 to 1. When I interviewed faculty and staff at these places of greater learning, their response was unanimous : they chose HMC for the ATPs.
  • Mikey 2019 Chevy Impala Premier FWD with 20 inch factory Bridgestones. I'm looking at replacing tires at the 65,000 KLM's (40,000 miles ) mark ....It doesn't thrill me .. I'm pricing Michelin Cross Climate 2 tires ouch !! ..Up here in Canuckastan ....Big $$$$$
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