After enduring what The Motor Report calls “a spiraling and damaging media campaign – run, in the main, by Fairfax media,” Volkswagen spoke up. According to Reuters, “Australian Managing Director John White told Australia’s Fairfax newspaper on Friday that VW “have issues” after car owners complained of transmission and engine failures causing loss of power, but did not order a general recall.”
In an open letter, Volkswagen invites customers to contact the company, or to come to a Volkswagen dealer to for a free inspection. Says the letter:
“We understand the recent coverage has caused some concern for our customers. We feel the best way to demonstrate our commitment is with several immediate measures.
For peace of mind, we’re offering free inspections of your Volkswagen vehicle at any Volkswagen dealer throughout Australia.”
Volkswagen also established a free hotline. Following a Coroner’s inquest into the death of a 32 year-old woman at the wheel of a Golf, a media campaign demanded a recall for a defective DSG and clogged diesel filters. The fact that the lady’s Golf was a gasoline powered manual became the first victim of the campaign.