Monday Mileage Champion: Crossing The Bridge Of Vehicular Death

Steven Lang
by Steven Lang

What makes an owner trade in their car?

This may not be a question for the ages. But the impact this question has on every automaker will very well determine their long-term successes and failures.

After all, manufacturers want you to become an evangelist for their chosen brand. Billions of advertising dollars can be hurled at the general public in an endless cacophony of overt and nuance ridden ways. But in the end, it’s the good graces and big mouths of us current owners that carries the most sway. No clever hamster, truck loving dog, or clueless celebrity can approach the collective influence of the word of mouth.

Your opinion matters most, bar none… and now with the potential of over 300,000 surveys and data sets to tabulate, I may need a bit of help with it all.

What I’m asking for is not help with the raw collection of all that data. One of our frequent commenters is pulling it all into a database as we speak and has reserved a web site tentatively titled tradeinqualityindex.com to display it all.

The help we need is with figuring out three questions. Specifically, if you were to trade-in your own vehicle, what three questions would you want the automaker to ask you?

Now asking a question such as, “Why didn’t you put a damn ashtray in the Neon?”, may seem rather pointless. But it’s not. Far from it. Automakers are always trying to figure out where they can attract a niche and maybe, perhaps, the theme of that question is something worth everyone’s time.

So don’t worry about offering a generic, “Did you like the car?”. Have fun. Be creative. It’s Monday after all. Let us know the three questions you would like to have an automaker ask you when parting company with your long loved creme puff or virulently reviled shitbox.


Steven Lang
Steven Lang

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  • Jim brewer Jim brewer on Feb 14, 2013

    Dear VW: Sharp looking cars you have there. Of course I believe you when you tell me quality is much improved. So sell me an extended FACTORY warranty like Ford or Honda. For the same price. I'm sure you'll make money on the warranties, because we know that now your quality is second to none.

  • TL TL on Feb 15, 2013

    Toyota: What new features on the Tacoma would have made you trade your old one in three years earlier? A: Heated leather seats and heated / auto defrost external mirrors. Seriously, both of these things are available on the 4-Runner and would bolt right in.

  • Kwik_Shift_Pro4X GM is dead to me. Until I rebuy a '96 Chevy Impala SS or '87 Buick Grand National.
  • MaintenanceCosts I was last in the RenCen way back in 2011, when a friend of mine got married there. Even at the time, the place seemed very underused.Footnote: I drove a GM product from Washington DC to that wedding and back. It did not get me any apparent special treatment.
  • Jeff I doubt most people care. Care more about their vehicles but after being a loyal gm customer for almost 50 years and having family members all the way back to my grandparents I no longer care. The last gm vehicle I owned was 2 years ago. To me gm can go into the dustbin of history.
  • Cprescott I'm surprised they didn't move to China. That is who bankrolled their bankruptcy bailout plan.
  • Analoggrotto You ask as if I should care. Well I don't. Any more questions?
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