By on January 31, 2013

NOTE: I received the following email from Saab Automobile Parts North America. As I was not aware of the recent details behind Saab’s parts/service operation (my bad) I felt obligated to share this, unedited, with everyone. – SM

Sajeev,

We read, with great interest, your latest Piston Slap post and the many comments in response to “The Last Saab = good Deal?” We wanted to take this opportunity to let you know about Saab Automobile Parts North America, the exclusive authorized provider of Saab Genuine Parts in North America. Venues like yours help us to get the message out that Saab Genuine Parts and Service are available.

For your review, I’ve attached a copy of our recent press release, which announces our newest initiative, the Saab Secure Program; but also provides more detail on our company, ownership and highlights of our very busy start-up period. In a short period of time, we’ve made notable progress on many fronts, to provide a structure of strong support to current and future Saab owners:

  • Established a network of 179 Official Service Centers in the US and Canada.
  • Returned availability of Saab parts back to the high levels that existed prior to the Saab Automobile AB bankruptcy.
  • Entered into an agreement with General Motors to administer warranty services on 2009 and prior model years, providing a seamless warranty experience for those Saab owners.
  • Launched the Saab Secure program to support owners of 2010 and 2011 Saab models.
  • Launched a North America Technical Assistance Center to provide technical help for Saab Service Centers in providing high quality repairs for Saab owners.
  • Launched a North America Customer Assistance Center on January 7, 2013 to support all Saab customers in North America needing assistance with inquiries about parts, accessories, service and technical support.
  • Launched a new SPNA website, Saab.com and Facebook page to share up to date information about the company, service facilities and current promotions.

We welcome the opportunity to discuss Saab Automobile Parts North America with you in more detail. Please feel free to contact me at any time to set up an interview.

Thank you!

The Saab Secure Press Release_FINAL

 

Sajeev answers:

There you have it, dear readers. The press release, dated 1/10/13, is here to clear up any Saab-related quandaries. And since the Saab mother ship is listening, this is a great time to give them some more unfiltered feedback.

YouTube Preview Image

If you think I’m a typical media shill for posting a press release, I can dig it.  But some releases are too, um, valuable to ignore. Plus, with the above music video in mind, you’ll see I’m merely keeping an Angry God from sending a Turbo Saab with Juan Manuel Fangio behind the wheel to my doorstep.  I really, honestly, love the engineering in Saab’s seats…don’t put me in the same hole Ford left the Panther Chassis!!! 

And to the detractors, it begs the question: would you consider buying a Saab now?  I re-checked my link, and 6 more new Saabs showed up online!

Any other questions? Apparently Saab is listening, so speak up.

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry.

 

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45 Comments on “Super Piston Slap: The Saab Secure Program. Yes, Really....”


  • avatar
    Detroit-X

    The million dollar question is at “parts at what cost?”.

  • avatar
    mmarreco

    What is the situation of the warranty on 2010 and 2011 MYs? What does “Saab secure” entails?

  • avatar
    Athos Nobile

    I already bought a NG900!

    The US sites I’ve seen so far have VERY reasonable prices.

    I have a question, who sells their parts in Oz. I know 2 places in the city, but would like their list.

    Can I still use TechII for diagnosis?

    Many thanks

    PS: Fangio will have to wait until tomorrow.

  • avatar
    jpolicke

    Even if you leave out Canada, 179 service outlets equals 3.58 locations per state. Unless you live in Rhode Island that sounds like some very steep towing bills for broken Saabs. And are all parts going to be available or just common GM-shared items? What about crash parts – is somebody actually making body panels or do we settle for repros from Taiwan?

    • 0 avatar
      NormSV650

      You miss the press release saying GM dealerships will also work on SAAB cars. These are new SAAB parts which doesn’t include the plethora of after aftermarket vendors or parts available through salvage yards.

      When it comes to maintaining any decade old car the use of new parts doesn’t make sense on an old car.

    • 0 avatar
      Robstar

      My thoughts exactly. Is there a map showing these locations?

    • 0 avatar
      krhodes1

      The reality is the same as it always has been. If you live in an area where Saabs were popular, then they will be easy to get fixed. If you live in an area where no one has ever heard of Saab, well, good luck with that.

  • avatar

    The modern 9-3 convertible is absolutely gorgeous IMO, especially in powdered blue. Nice to know there’s a parts supplier available. May have to look into these after the new house purchase. Here’s hoping for a manual option.

    • 0 avatar
      seth1065

      Just bought a 05 arc 5 speed vert for a summer car great deal and I know in the northeast there are plenty of parts and folks who can fix them, they are very good cars but they are not for everyone. and I like it that way

  • avatar
    -Nate

    Good to see some support here , I’m always sad to see so many perfectly good Saabs in the Pick-A-Part Junkyards every time I go .

    They’re no longer ‘ hip ‘ to be seen in in trendy California I guess .

    -Nate

  • avatar
    toplessFC3Sman

    My biggest question is about supporting the Saab software for the Tech-II system required for programming/reprogramming body modules etc for the newer cars. Who is maintaining the back-end of this system now, so that all of the readers that dealers & shops have can actually access data about the cars and work properly?

  • avatar
    Type57SC

    The press release doesn’t answer the question of availability of non-poweretrain saab specific parts for the 9-4x and new 9-5. Will they have availability of parts off OEM tools for trim. body, electonics, structure, etc. for those new vehicles? If it’s just powertrain, that’s no big deal for the new cars since they are probably very similar to the D-E CUVs and Epsilon IIs in the powertrain.

  • avatar
    Land Ark

    I’d love a new 9-3 Areo Sportcombi (with XWD) but all those are gone. I have a Subaru Legacy GT wagon and I nearly bought a low mile 09 9-3 to start a real collection of oddball wagons. Those and a V70R away from being institutional.

  • avatar
    28-Cars-Later

    I find the most curious part regarding the 2010 and 2011 models:

    “Launched the Saab Secure program to support owners of 2010 and 2011 Saab models.”

    How many of these can there be? Could there be a whole glut of these left?

    • 0 avatar
      krhodes1

      Maybe 10-15K cars in the US, mostly 2010s, and mostly 9-3s. Somewhere around 1500 new gen 9-5s sold in the US, and 500 9-4Xs.

      • 0 avatar
        28-Cars-Later

        That’s what I mean, was it worth launching a whole program to support less than 20,000 units? This is great news for Saab owners, but I’m not seeing the upside for GM/Saab Parts NA. Maybe there’s a nice profit to be had long term.

    • 0 avatar
      geozinger

      Due to heavy snow this morning I took a different way in to my office. While cruising some of the lesser traveled side streets, I ran across one of the last new Saabs on the Ep2 chassis. That thing is beautiful! I had seen pix of them online and in the mags, but rendered in metal it looks great…

      I’m glad to see that there’s some support out there for the folks who loved them enough to buy one. I could never convince my wife to go for one, she preferred Pontiacs to Saabs.

  • avatar
    Charles T

    For those of you interested in “older” Saabs (ie pre-2010), there’s an ongoing sale of certain OEM parts with 70% discounts. I’ve snagged a few parts (cooling fan, body trim) for my 9000 at prices that beat the aftermarket and are low enough to make them worth the leap from going to the junkyard. Link to that program is here: http://www.saab.com/en-us/usa/offers/part-offers/classic-parts-sale/

  • avatar
    gslippy

    “would you consider buying a Saab now?”

    Not before, not last week, not now, not ever.

    • 0 avatar
      NormSV650

      gslippy, your negative comments towards SAABs and their owners from you and CJinSD is unwarranted. Please provide something factual about the topic or don’t reply at all.

      • 0 avatar
        Acubra

        Beliefs do not need facts. They are self-supporting.

      • 0 avatar
        gslippy

        @NormSV650: I have no animosity toward Saab owners.

        As far as Saab vehicles themselves, here’s a reiteration of things I’ve said before:

        Saab vehicles have had no distinguishing features, looks, performance, or benefits for about 20 years. Worse, what’s available has been overpriced. The market agrees with me, and therefore Saab is bankrupt and dead.

        Hopes of reviving a business like this are foolish. There isn’t enough of a remnant to save, let alone be able to pay all the back debts. Yet many enthusiasts hope for a Saab savior with deep pockets and poor financial savvy.

      • 0 avatar
        corntrollio

        “Please provide something factual about the topic or don’t reply at all.”

        You mean like claiming your Saab gets 41 mpg in every single thread about Saabs? Or trying to convince us that a 10-year old Saab was the pinnacle of automotive engineering and no one has topped it since? Maybe you provide something factual first, Norm.

      • 0 avatar
        Jellodyne

        His answering a question asked by the article with his opinion is unwarranted? Would it be warranted if his opinion were different?

      • 0 avatar
        NormSV650

        gslippy, that’s why us SAAB owners like them. Not all of us buy new but do enjoy the decade old ones that have all the creature comfort of a currently produced car. Standard features like leather, sunroof, power windows, both power front seats, heated rear seat, and options like ventilated front seats are only offered in more expensive packages or higher end cars. And the turbo power/torque/efficency that manufacturers of 2.0 turbos today are just catching up. People like you don’t know enough to get past the magazines or what someone tells in an blog. You really need to spend some time in a late model SAAB to see what you’ve been missing before commenting.

      • 0 avatar
        CJinSD

        At least six of my friends have owned Saabs, and another was recently talked into an irresistible deal on a 9-3 convertible while I was a few thousand mile away. She’ll be replacing it as soon as she can, as her experience is little different than anyone else I know who has made the same mistake. I have nothing but pity for Saab owners. I have spelled out my reasons for not recommending Saabs a number of times here, so suggesting my criticism is unwarranted or that I haven’t factually supported my position is absurd.

        I’ve never answered a quality survey regarding Saab, so I’m not the reason they lowered the bar for everyone else when they sold in numbers sufficient to get them ranked on JD Power. I doubt my comments played any role in eliminating the European market share and I didn’t influence the Japanese move upmarket in the US, offering their customers reliable alternatives here. I also didn’t steer any Saab customers to one of our better brands when I worked for a Saab dealer. They died without my help, but die they did. As the people tasked with trying to reclaim market share from the Japanese are learning, happy customers tend to be repeat customers. Saab didn’t have enough happy customers.

      • 0 avatar
        corntrollio

        “Standard features like leather, sunroof, power windows, both power front seats, heated rear seat, and options like ventilated front seats are only offered in more expensive packages or higher end cars.”

        For the price GM was trying to get for Saabs, damn right, they had all those features.

        Still can’t believe you put power windows on that list, and you certainly don’t need the highest trim level for dual power front seats on many cars (2nd gen Taurus comes to mind).

        Lincoln LS offered ventilated seats back then, and I believe the base price was $3K below the Saab 9-5.

        Very few manufacturers offer heated rear seats by the way, mostly because the demand for it is quite low. It tends to be a German/Swedish car thing due to the climates. The main company I can think of that offers it across the model line is Audi, and almost no one pays extra for it. A8s and RS4s probably have it standard or in the standard package everyone gets, but in almost every other model, it’s a standalone option or possibly paired with heated steering wheel in some cases, and very few people get it. I think the F30 3-series may offer rear heated seats now.

      • 0 avatar
        krhodes1

        Saab had a fundamental issue in that they built really great $30K cars. But unfortunately they had a business model that meant they needed to get $40K for them in order to stay in business. I always liked to say my ’08 9-3SC was 85% as good as a 3-Series Touring for 50% of the price, and that is absolutely true. The 9-3 and 9-5 were certainly a major cut above the beigemobile mid-sizers on the market, the 9-5 was a nicer car when it was 12 model years old than the current Camcords – but it was NOT a nicer car than the Germans it was theoretically priced against. But they are still darned nice cars. They are among the most reliable and cheapest to run of the Europeans. No, they are not as reliable and cheap to run as a Japanese car, but in return you get actual character for your money. I’ve owned Saabs from ’69 to ’08 models, and every one of them was special.

        I sold my 9-3 because with the demise of Saab glaringly obvious to me, I had no stomach for having that much money tied up in a car with an uncertain future of support. I got out while the getting was very good. But I do miss the car, I really liked it. But I will also say, that if you can afford the price of entry, that last 15% you get with the BMW is worth it. The Saab was a very good car, the BMW is an amazing car. I couldn’t afford a BMW at the time, so a Saab was a nice substitute.

        I do find it amusing that as usual, Saab was ahead of their time. 2.0L Turbo-charged engines in executive cars. Executive 5dr hatches. Hmmm, where have we seen this before? The specification of an ’85 Saab 9000T still seems current today. Shame they fell into the General’s neglectful embrace. It will be a sad day indeed when all that are left are the various beige boxes.

  • avatar
    vcficus

    Sajeev,

    Love your articles but you can’t have a Saab story without accompanying Swedish Chef footage… MAJOR oversight!

    Carry on.

  • avatar
    abqhudson

    Of course, the devil is always in the details. My bet is that they may have some parts for your Saab, but, the chances are they probably won’t have the part you need for your Saab. Odds may be better for “running” parts and less favorable for cosmetics/electronics/cpus/body parts. IMO, it’s still pretty much “Buyer Beware”.

  • avatar
    Snaab9-3

    That makes me laugh because the reason I bought a Saab was because I couldn’t find a E36 in my price range that wasn’t hooned to death. That and Wisconsin winters with a RWD sports sedan/coupe scared my young brain. I compare my Saab to the beigemobiles that my friends were given as college cars, etc…and compared to a spec’ed out Camcord etc the Saab is by far superior. Even as far as options it seems as though my 9-3 has more than a basic 325i.


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