By on January 21, 2013

Morning phone rings at the car lot…

Me: Hello?

Random Stranger: Hi there, like, I have this friend you know and he told me that you finance vehicles, and his name is Emmanuel and aahhh, like I was wondering, well, uh, do you have any Toyotas and like, do you, ummm… finance vehicles you know?

Me: I’m sorry. Who is this?

Random Stranger: My name is Lashandra and like, you know, I was really wondering whether you have any Toyotas, and like, how much can you give me if I came by with four or five hundred dollars because my friend Emmanuel…

Me: Where do you live?

Random Stranger: I live in Georgia, like, you know, I live in this state.

Me: (Laughing) I know you live in this state! Where in Georgia do you live? I only finance folks in Paulding, Cobb, and Douglas counties.

Random Stranger: Oh, I live in Fulton. Emmanuel said that you…. (three minute diatribe with 17 likes, 14 aaahhs, and 11 you knows).

Me: Do you have any coffee nearby?

Random Stranger: Why would I need coffee?

Me: I need coffee. I really need a cup of coffee. Call me back.

Random Stranger: Well, um, ahh, OK… but Emmanuel said that you (I give the phone to my confused dog and walk off.)

Craigslist always seems to bring out the weird people on a Friday morning. Or it could be Ebay on a Wednesday afternoon. Or even Autotrader on a  Monday evening. Sometimes I get the most random, scary, and gibberish driven calls you can imagine.  We’re talking about people still stuck in the outer space of their daily lives in a futile pursuit of a Planet X located in the netherworld of their cranium.

Here are a few personal examples…

The Questionnaire: “Hi there. I just have a few questions to ask you. How many miles does it have? How many owners? When was the last time you had it serviced? When was the last time you changed the oil?”

This is followed seven minutes later with…

“How often have you used the glovebox? Is the glovebox fully operational? How about the headliner? And the driver’s side cupholder. Do all the cupholders work? Do you have a Carfax? Good. How many owners?”

The Dreamer: “I see you’re selling a Harley on Ebay. Let me ask you a question. I have never been on a highway while driving a motorcycle. Do you think I can drive it up to Tennessee?”

NOTE: After explaining to her the Darwinian nature of her quest, she still ended up becoming the winning bidder. Following a two month wait, her son came down to Atlanta in a Saturn with some bungee cords. He was going to tie the Harley up on the roof and drive it back.

The Hardsell Discount SOB: “Hi there. I want to buy car! You sell it at discount?”… after explaining that I don’t negotiate over the phone and the car is listed for $10k… “You take $6000? I have cash! I have cash money!”…

NOTE: You never, ever, want to deal with these people face to face. What they will usually do is only speak in their native language and then act completely clueless when you explain to them the price. This will be done over an agonizing two hour period where you will find renewed interest in sorting out your trash bin, paying bills, and dialing in a 34-part Taco Bell survey.

The Needle-(nose): “Yeah. I saw that Mercedes window regulator you have on Craigslist for $80. I have $20 cash and I’ll take it off your hands. Will you take 20?”…

Five minutes later…”Will you take 25? No? Well call me when you’re ready to sell!”

Text, fifteen minutes later: “Cmn man! I ned it! Ur car a deesl?”

Seven texts later: “OK30. Final ofr!”

Two days later: “Stel god it?”

NOTE: This is by far the #1 reason why most dealers won’t part out a crappy car on Craigslist anymore.

The “I don’t know.”: “Hi there. I’m looking for a car.”

Me: “Great. I have plenty available. What’s your price range and what models interest you?”

IDK: “I don’t know. I’m just looking for something that is safe and reliable.”

Me: “Well, I have a 2003 Volvo S40 for $5000. It was dealer maintained since day one and I can email the Carfax and pictures if you like.”

IDK: “I don’t want a European car.”

Me: “Do you want  American, Korean, or Japanese?”

IDK: “I don’t know. I’m just looking for a car.”

Me: “Well, what price range are you looking for?”

IDK: It doesn’t matter. I’m just looking for A to B.

Me: “Well, I have an 02 Corolla. It…”

IDK: I want something bigger and newer.

NOTE: Fifteen minutes later you will find out that they want to spend no more than $5000 on a five year old car… with leather.. and it must be a Toyota Camry LE.

The Life Story! : 

Me: Hello?

“Yes, I’m calling about that 1998 Subaru Outback. You know I used to have one of those and let me tell you… those cars…”

Fifteen minutes and 1 very strong cup of coffee later…

“Well, I’m just looking. But call me if any more of those get in…”

NOTE: On a slow day the Life Story can be one of your most enjoyable customers because they actually know something about cars. The life story is more often than not a bored enthusiast who also has a long list of hobbies, random stories involving their kids, and an unusual desire for “that one car”. I even had one fly down to pick up a car from me, sight unseen.

The “I saw it on TV” Caller #22:

Me: Hello?

TV: “Wha-cha got for a thousand dollars!”

Me: “I’m sorry. What is it you’re looking for?”

TV: “I’m a wholesaler. I’m looking for a cheap thousand dollar car. I need one with a good engine and good transmission. I wholesale cars.”

Me: “Where are you out of?”

TV: “Well… umm… I live in Marietta.”

Me: “Why are you telling me you “live” in Marietta if you’re a wholesaler?”

TV: “Well, I’m just getting started.”

Me: “OK then. Where is your place? I know plenty of wholesalers out of Marietta. None of them sell thousand dollar cars out of their home.”

NOTE:  Most TV customers have visited public auctions and haven’t quite grasped the fact that cheap cars at those sales are cheap for a reason. Most cars wholesaled for $1000 these days are worth more parted out than kept together.

I usually average about two to three of these calls a month.

Every business deals with these types of customers in one form or another. So since we’re headed to the thick of another nice long three day weekend, feel free to share your stories. All the best!

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47 Comments on “Hammer Time: Morning Calls...”


  • avatar
    prndlol

    I feel as though I’ve missed crucial background to this story. Steven, Do you own and/or operate a new and/or used car dealership? I don’t mean to sound like a jerk and/or ass, perhaps I should pay more attention around here.

    • 0 avatar
      danio3834

      In the right hand side menu of the site, you will find a series of articles under the heading of Hammer Time Articles. You can read up there. You’ll find Steve’s writings some of the most interesting if the used car market at all intrigues you.

    • 0 avatar
      dutch45810

      Steve owns a buy here/pay here lot in Georgia. Like danio says, he’s written very interesting articles on various aspects the used car business.

    • 0 avatar
      twotone

      I’ve sold my fair share of cars (as an owner, not a dealer) and received the typical calls Steve mentioned above. My favorite is: “Is your price negotiable?” My answer is: “Yes, I’ll take more.”

      A used car dealer buddy of mine used the cheesy line: “We are wheeling and dealing — come on down! If you can’t make it, send the wife and we’ll dicker.”

      • 0 avatar
        200k-min

        I always ask a private party sale how flexible they are on price if they don’t have an OBO in the ad. Everyone thinks their vehicle is worth more than it actually is. I will ask if they will negotiate around a TMV range easily found on the internet. I want to know if the seller really wants to sell, of if they are just fishing for a sucker. I find most people just want a sucker, probably to pay off their upside down car loan.

      • 0 avatar
        danio3834

        @200k, on the flip side, as someone who trades cars around somewhat often, whenever I list a car, I always list it as close as possible to the fair market trading value for that vehicle in that condition.

        I might pad it a little bit because everyone comes in guns blazing with low offers, but I generally use the fair price starting point to flush out the low-ballers from serious buyers who want a decent deal.

  • avatar
    segfault

    Sheesh, I’d need more than a strong cup of coffee after dealing with those folks.

  • avatar
    Mike

    Steve does run a dealership, and my opinion has some of the best and most informative writings on the topic anywhere on the web. At the bottom of his article, click on “Posted in: Hammer Time.” They’re worth the read.

  • avatar
    gearhead77

    I would imagine that the “I don’t know” or some version of that makes up most of the car buyers out there, new or used, price excluded. Which is why people are car salesmen, they try to sell you a car.

    And it seems like most car salespersons have sold other things. So they feel a car is just like the appliance, jewelry,insurance or furniture they used to sell. And to most people, it is, it’s just a wheeled commodity. A wheeled appliance. The salespeople know memorizing facts, push the “You love it” factor and some other sales tactics will win the sale. In my experience, they don’t know what to do when you show you know something about cars or know more about their car then the script they have memorized.

    I’ve only met one salesmen who was a car enthusiast who’s sold me a car. But really, for us enthusiast, the car sold itself. I just need to find out if it’s the one for me.

    BTW, Kudos to those of you who sell for a living. I tried selling cars for a week and couldn’t do it. Selling just isn’t in me.

  • avatar
    danio3834

    I sympathize with you.

    My number one complaint is the dead beat buyer, although in rare instances this can actaully work out OK. I’ve had a couple instances of people leaving me large deposits, never to return.

    Most of the time, someone will call asking to have a look at a car, say “they’re on their way” then never show up. I usually call these people back repeatedly, eventhough I know they’ve probably just gotten distracted by something shiny. If they pick up, you can usually hear a TV going in the backgroud and a get a response along the lines, “uhh err I got busy”.

    Lately my biggest peeve is not jsut the simple low-baller but the something for nothing niggling nagging buyers:

    “Oh you want $2000 for this safety and emission inspected, 120k mile 11 year old car with new brakes, tires and working everything?”

    “uhm well, there’s a door ding, will you fix that?”
    “the washer fluid light is on”
    “there’s a little paint bubble on the corner of the rocker, this car is rusted out”

    To these buyers, I give my best Lee Iacocca, “If you can find a better car for the money, BUY IT!”

  • avatar
    AmeroGuy

    Steve how did I miss that you’re a local guy? I’ll send a customer your way, good kid but terrible luck with cars.

  • avatar
    Synchromesh

    Steven, I hear ya!

    I used to fix and sell computers on Craigslist in Boston area for several years and despite some differences in product, all of this sounds very familiar. One thing I noticed is that cheaper items tend to attract more weirdos with silly questions. More expensive machines tended to be purchased by different kinds of people who were generally easier to deal with.

    After a while I learned to distinguish buyers over email/phone/text very quickly and often could predict precisely how the deal will commence. Which is pretty much what you are describing in this post. It is useful experience indeed!

    • 0 avatar
      fincar1

      By the same token, when my wife was a Realtor she soon found out that the transactions for 1000-square-foot ramblers were invariably more difficult than those for large houses on the golf course.

    • 0 avatar
      Syke

      It’s not just computers. I refurbish and sell used bicycles, primarily using Richmond Craigslist. I also recognized a lot of those examples. Somehow, I have a feeling those types will always show up for anything that the price is not necessarily fixed.

      • 0 avatar
        danio3834

        Yep, no matter what you sell, you’ll get these types. For anyone who has owned or ran a business, it becomes all too familiar.

      • 0 avatar
        Wabbit3

        Absolutely true. I had NO idea what was really out there until I was forced to try find a home for a dog I rescued. The Craigslist weirdos were in my inbox in a sudden torrent. I had messages from “I like your dog” (intent unknown, possibly as dinner), to one lady who never showed at our meeting and answered her phone from the pound as she picked up another dog. The person who eventually adopted the dog wound up online stalking me. It was bizarre. When I need to sell something now, I think two or three times if I am ready to plug into the vein of crazy, or should I just donate the item.

  • avatar
    radimus

    I had a needler email me a lowball offer the last time I listed a car on Craigslist. I kept replying with “No thank you.” to each offer just to mess with him.

  • avatar
    Crabspirits

    If any of you guys ever try to build a Lemons car, you will know these calls well and often. Especially if you have to completely liquidate donor cars (or bikes). ESPECIALLY if you have to sell parts off something like a Subaru 360 with a limited fanbase. Just think for a second about who would want to actually own one of these. Basically, all the examples listed above, that’s who.

    “I see you’re selling this ______ (insert impossible to find part), which I will never see again, for $2.”
    “Yes. Do you want it?”
    “Would you take $.50?”

    No. I’m not kidding.

  • avatar
    Flybrian

    I love selling cheap trades because half my the phone calls have questions like…
    “Does it have any scratches?”
    “Is the paint faded?”
    “Is the leather worn out?”
    “Do you have all the service records?”
    “Do you have a CarFax?”
    “Can I take it home for the night and have a mechanic who isn’t really a mechanic but is really my neighbor’s cousin who changes brakes on his Pathfinder with a worn out floor jack, a large stone, and a Steel Reserve check it out?”

    And I’m selling it for like $1000. Sir, it runs…it drives…most things inside work…what do you want for $1000?

    I also like these:
    Caller: “Hi, I’m calling about the Lincoln MKS I’m looking at on Cars.com?”
    Me: “Yes, what can I tell you about it?”
    Caller: “What year is it?”
    Me: “2010″
    Caller: “How many miles are on it?”
    Me: “23,000″
    Caller: “How much are you asking”
    Me: “$28,995″
    Caller: “Does it have leather?”
    Me: “…Yes…”
    Caller: “Is it still for sale?”
    Me: “Uh…yeah.”
    Caller: “Oh, good. What color is it?”
    Me: “Its…its Tuxedo Black…where are you seeing this car again?”
    Caller: “On Cars.com. I’m looking at the listing right now. Is it an automatic?”
    Me: “?!?!?!??!?!?!?!?!?!?!?!?!”

  • avatar
    don1967

    Ah, the Subaru enthusiast. Nothing makes salespeople vanish faster than when He shows up five minutes before closing, wearing a toque with ear flaps and peering through the window of the used SVX that has been sitting on your lot since last July.

    One of many reasons why I left the business so long ago.

  • avatar
    Dave M.

    I am possibly buying a car very soon (mine is in the shop today, getting the transmission looked at. 3rd transmission in 200k. Hopefully it just needs magic fluid or something. I can’t check the levels because the only access is on the topside of the tranny. That’s how special it is.).

    Anyway, I am already emotionally distressed over the buying process. Despite my greatest efforts to avoid human contact, I still need to go by a dealership to take cargo measurements, etc.
    I don’t waste anyone’s time with test drives and 50 questions. I try working through the internet department. All I want is an out the door price. No trade. No finance. Window tint and wheel locks. Thanks. It’s like pulling teeth.

    If I get the gladiator thumbs down today, I have two finalists to test drive. Then I will buy. But I feel dirty.

  • avatar
    geozinger

    Recently, I’ve been looking into the possibility of buying my wife her long awaited SUV and last week I ran across what I initially thought was a suitable prospect.

    However, once on the phone with the owner (this was a private party selling the truck), his constant chitter chatter and repeating my name constantly during the conversation, reminded me of my days selling cars.

    It also reminded me of my interactions with people like this, all they want to do talk, talk, talk. They aren’t buying anything, frankly I don’t know WTF it is they want. I know what I wanted: Them to STFU!

    Once I got done hearing my name repeated 40 times in a seven minute conversation and finally gleaning the information I needed to decide whether or not to pursue the car, I decided against it.

    I purposely did not call the guy back, because I thought he would get the message. No luck. He calls my cell phone, but fortunately for me it was malfunctioning that day and I didn’t speak to him then. Later that day, I toughened up and decided to call him back to deliver the bad news. Luckily, I got his wife on the phone and she was NOT a talker (oddly). I delivered the news and haven’t heard back from him.

    Nor do I want to… Yeesh…

  • avatar
    JMII

    This why I trade my cars in at a stealership or CarMax. Sure I don’t get top dollar but I avoid the stupid level of phone calls. I’ve sold a few things via eBay so the foolish questions only come thru email and are usually answered with a cut-n-paste of”scroll down, there are plenty of pictures”

    • 0 avatar
      danio3834

      It’s definitely a time vs. reward proposition. If you’re willing to wait it out, you’ll generally see the rewards. Doing it often makes it more tolerable, but I certainly wouldn’t wish the worst of Craigslist on someone like my mother.

  • avatar
    Lorenzo

    I wasn’t turned off to car buying early on because I bought my first several cars from my independent mechanic, trading in the old one he’d sold me. When I moved cross country, I could find an honest mechanic but not one who also bought and sold cars, so it was off to used car lots, later dealer used lots, and private resales rather than trade-ins.

    My worst resale was letting a guy test drive my ’68 Montego. He put over 40 miles of VERY hard driving on it, testing the limits of the car whenever he could, and ignored my demand that he slow down and drive safely. At one point he had to stop for a light about 10 blocks from my home, on a bus line, and I pulled the key out of the ignition and told him to get out.

    I was bigger and younger, and pulled out a pocket knife and he got the message, swearing at me leaving him stranded. I told him to stand on the corner and wait for the bus that would take him a block away from his car, and drove off. I never heard from him again, and sold the car the next day.

  • avatar
    ldl20

    –don1967:
    “Ah, the Subaru enthusiast. Nothing makes salespeople vanish faster than when He shows up five minutes before closing, wearing a toque with ear flaps and peering through the window of the used SVX that has been sitting on your lot since last July.”

    That cracked me up, well done!

    I’ve had my share of wackos and no-shows (“I’m just around the corner, be there in 5 minutes), but the best was when I had to sell my mom’s 94 Accord sometime in 2003. It was the ubiquitous light blue color, in good shape, under 100K miles, with only minor needs.

    A guy says he’s interested in the car for his daughter, so being a nice guy, I even meet him in the next town over at the Dunkin Donuts where she worked. It’s mid-July, in the 90′s (northern NJ), and he had the worst possible B.O. you could imagine, irregardless of the temperature. He proceeds to drive my mom’s car like he stole it, with frequent panic braking and jack-rabbit starts, while criticizing everything he could possibly notice. I don’t remember everything he asked me, but I do recall thinking to myself, “What a complete a__hole, there’s no way he’s getting this car, even if he had the cash in a brief case.” I also was THISCLOSE to literally taking the key out of the ignition while stopped at a light.

    Thankfully, I ended up selling it for my asking price a week or so later to a college age kid, with much more sane parents…..not to mention less stinky!

    Sellers beware!

  • avatar

    I’ve always heard that customers should get the benefit of the doubt. But…

    They shouldn’t. Not usually. Too many people are trying to “get one over” on a company, either by getting something at an unreasonably-low price, or for no price at all. A savvy business-owner will figure out whether something is worth his time or not, and will cut the cord and run if it isn’t…even at the risk of offending the “customer.” That’s why I wasn’t at all upset with the Bentley/Rolls-Royce dealership for seeing that I had stepped out of a 2007 Hyundai Sonata SE, and coming to the correct conclusion that I was just touring the place.

    It seems wrong, but I get it. I do.

    • 0 avatar
      200k-min

      I got an offer from Audi in the mail to test drive their new A6 and they’ll send me $100 in the mail. Free money, why not. They actually did follow through but the salesman wasn’t super pleased to see I was driving a ’99 Accord. Granted I used to have a Lexus GS and I’m sure that’s why Audi sent me the offer. Looks can be deciving.

  • avatar
    Robstar

    Craigslist is pretty much useless these days. I used to use it for PC parts, but everything I tried to sell got flagged (wtf?).

    Then I tried to buy some stuff. I see ads like this:

    “Motorcycle for sale! $3000 firm, call for more information!”

    You know what? I’m hard of hearing and I _hate_ being on the phone. At least put the basics (make/model/year/miles) in your ad or stop wasting electrons!

    Craiglist is composed of ~ 3 types of people:

    * scammers
    * lowballers
    * idiots

    My brother/mother use the free stuff section with some success but I’ve had so many bad experiences I’ve pretty much given up.

    The only “Used” stuff I’ve really had luck with is ebay & “high end, but obsolete parts”.

    I buy occasional computer parts from “recyclers”. I recently bought a bag of 20 1Gbit optical gbics for $30 shipped. $1.50ea. is a steal. I only needed 4 or so, but I think one new is about $70. 20 for $30 is a no brainer.

    • 0 avatar
      Toad

      Craigslist offers free classified advertising, with pictures, to anybody, anyplace, anytime. I have used it to buy and sell close to $100k in items over the last 3 years, as well as used it to hire contractors and outsource services. Compared to newspaper classified ads Craigslist is revolutionary.

      If you are having that much trouble with Craigslist you are doing something wrong. It is used by millions of people daily because it works well and is a great value.

      BTW, the “Best of Craigslist” is great reading. Too bad they don’t update it more often.

      • 0 avatar
        Robstar

        Are you using Chicago’s craigslist too?

        I’ve tried on & off for the last 5 years to list & buy various items. I’ve had success, I think, twice buying 2 items.

        I don’t think the problem is me, honestly….

        I buy & sell locally among friends & family with never an issue and that is what my solution was to CL being useless.

      • 0 avatar
        danio3834

        I agree with Toad. I frequently use CL and similar sites to do business. Like with many business leads, you have to sift through the sh1t, but eventually you’ll find a reasonable buyer or seller. Patience is key.

  • avatar
    Omnifan

    Craigslist is even useless for free stuff. Last time I listed something, I had multiple people bombard me with useless questions. It’s free for a reason and is “as is”. On other categories, too many “dealers” flooding the system with multiples of the same ad, just to keep it at the top.

    • 0 avatar
      Russycle

      I got rid of a ton of crap using the free section. Beats hauling it to the dump.

    • 0 avatar
      corntrollio

      My favorite is: “free to anyone who will haul it away.”

      Invariably, you get five jackasses who say, “so, I only own a [bike, coupe, or other vehicle that couldn\'t possibly carry what you\'re giving away], so is it possible that you could bring it to me?…”

  • avatar
    racer-esq.

    Those sound like some tedious people to deal with, but lets be honest, if they had their sh*t together they wouldn’t be calling a buy here/pay here lot.

  • avatar
    Point Given

    I do commercial vehicles for Nissan (NV, forthcoming NV200).

    Usually it starts with a page and I pop to the front desk to find a guy in his mid 60′s there with a brochure in his hand. Usually after pleasantries they ask if anyone has built an RV out of one. I explain road trek and other RV conversion options, then he [they] comes out with it he really wants to turn one into an RV on his own. 45 minutes of crawling in and under the machine I’m told that he’ll think about it and I never see from him again. In non snow months I get 3 of these a month.

  • avatar
    markholli

    Great read! I found myself laughing along with each type because I’ve dealt with them all. I have helped a several friends and family members buy and sell cars, and do a little wholesaling on my own.

    I agree with Steven’s policy of never negotiating price over the phone. What’s the point? If you are going to buy a used car, you’d be a fool not to look at it closely in person and drive it before making an offer.

    • 0 avatar
      Ron B.

      I have to agree with markholli , those who make offers over the phone and dont even know which town I am in are asked “why are you making an offer on a car you haven’t seen yet? “. These people are stupid beyond belief but it is surprising how many of them there are out there. Do they all watch American Pickers?

    • 0 avatar
      danio3834

      I agree, it’s stupid and a little insulting. They figure if they can work you down a few notches before they even see the car, that is the new starting point for negotiations.

      To these people a “will you take x$” offer over the phone isn’t an agreement at all. These people obviously haven’t dealt much in real estate. I know when I put an offer in on a house, I don’t do it over the phone before seeing it. Even if I did, I know I wouldn’t be able to sumbit a second or third lower offer AFTER and inspection.

      Whenever I get someone like this who actually comes close to my bottom dollar, I tell them sure come get it. If they try and dicker at all when they get here, I try and shame them into keeping in line with their offer.

      Me: “But you made an offer of X, are you going back on our deal?”

      Jackwagon: “Err but that was before I saw the (few minor) flaws”

      Me: “I guess you shouldn’t make deals on cars over the phone then”

  • avatar
    olddavid

    When I was a kid, I believed myself my Father’s equal as a salesman. The hubris of childhood. The man who had learned the car business with Pete Estes and Bunkie Knudsen had a son who thought – at age 12 – he had earned his “dealer plate”. One day, probably a Friday, with entire family working everywhere (our PPV was a 60 units, also known as five new units per month) a man came into the store, and like the wanna-be I was, I asked him what he was looking for. My Father was aghast. “He’s not looking for a loaf of bread!” For some reason, this broke the man up completely. When the laughter died down, the man revealed he was in town for a conference and was looking to replace his messenger fleet – which was 12 cars. The problem was logistics. His business was 350 miles away, and additionally, our entire inventory was maybe 30 vehicles. So, my Dad, rather than making this an obstacle, chose to approach this as an opportunity. In the early Sixties, the manufacturers had what was called “Dealer Drive”. You could order a car – watch it being built – and then after PDI, drive it away from the factory and save the freight charges. I’m still convinced this added scrutiny made the workers extra vigilant because they recognized themselves in each customer, and consequently were very careful builders. My Dad organized a charter and took 10 employees of the messenger company (which coincidentally included the company’s owner and his clandestine mistress) to Kenosha to take delivery of their cars. I was amazed at the instinctive recognition of my Father to this business potential and his solutions to it. Plus, I had a great trip that included several Cubs games and the Indy 500. One of the highlights of my childhood. We ended up selling this company a new fleet every two years until the sale of the franchise. I’m proud to have been the son of this upstanding businessman who was fair to every customer he ever had. I still miss him.


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