Porsche salesfolk in Germany may have to go to school again. On the curriculum: Manners. Getting up while greeting a customer may not be a bad idea. Porsche sales in Germany grew 17 percent from January through October. In November, sales were up only 0.1 percent compared to the prior month. Immediately, alarm bells rang at Porsches new owner Volkswagen, says Der Spiegel.
If customers don’t like their treatment at German Porsche Centers, it will result in immediate pain: Payment of Porsche salesfolk will be partially tied to customer satisfaction. Bad manners will be corrected in trainings, conducted by Ritz Carlton, Volkswagen’s favorite etiquette consultant.
Predictable reaction: If the car sells well, then it’s the car. If it doesn’t sell well, then it’s the dealer.