Nissan bought back two Leafs from Arizona customers who complained about deteriorating batteries. Automotive News [sub] thinks “this could mollify a small group of Leaf owners and green-car enthusiasts.” However, it does not look like it.
At MyNissanLeaf.com, the discussion meanwhile fills 400 pages and more than 4,000 posts. Hybridcars reports that a small group of vocal Nissan Leaf owners and erstwhile enthusiasts feel they were “not being treated with forthrightness in their attempts to have Nissan concede their batteries were prematurely degraded due to heat.”
Originally willing to help Nissan improve the car, the spurned Leaf-lovers turn into enemies and Volt buyers. Said one forum poster:
“[Forum member] Tony has been one of the strongest supporters of the LEAF and it is troubling to see the transformation in recent months. I should say that this is troubling for Nissan and its fledgling EV enterprise because clearly, unlike GM (maybe it’s really learned from the EV1 fallout), Nissan has not shown appropriate support for it’s early adopters! “
While Leaf owners in Arizona are appalled by Nissan not admitting defects, car executives show more sympathy: “This is early stage technology, and problems arising in a concatenation of circumstances are common,” said an executive of a German car company with extensive American experience. “But if you have ever been the target of a NHTSA probe, or, worse, of a class action suit, and were hounded by a pack of rabid lawyers, you learned to shut up until you know exactly what the problem is, and probably even longer .”
Not surprisingly, a class action suit has been filed on September 24 “on behalf of a proposed Class of all California and Arizona consumers who purchased or leased any 2011 through 2012 Nissan Leaf vehicle.”