By on February 6, 2012

The Honda Civic is moving up its planned refresh of the 2013 Civic to fall of 2012, after just over a year on the market. The confirmation came at a Honda dealer meeting, and the refresh will apparently go beyond just cosmetic changes inside and out.

Despite being panned by critics, sales of the Civic remain solid. The Civic was America’s third best selling car in January 2012 even with parts and inventory shortages related to natural disasters in Thailand and Japan, and the best selling compact car. While Honda sold “only” 221,000 Civics in 2011, the Chevrolet Cruze only managed to sell 231,700 cars, and the Corolla/Matrix, lumped together, moved 240,000. Critical favorites, like the Ford Focus, managed 175,000 (and 45 percent of Foci were sold to fleets anyways).

I’ve managed to book both an Si Sedan and an EX sedan for a week each in April. I’ll have a 2000 Civic and my grandma on hand to help evaluate just how good (or bad) the 2012 Civic is. But for Honda to restyle their crown jewel after roughly a year on the market suggests that something is amiss at the Big H, even if consumers don’t seem to care.

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64 Comments on “Honda Civic Refresh Happening Before 2013...”

  • avatar

    It’s nice to see the rush to recognize and address a problem before it destroys the sales success of the Civic and reputation of Honda.

    The repeat business and its reputation have to account for the strong sales, but that’d only last so long.

    • 0 avatar

      i think you missed the trend here, while enthusiasts have panned the 2012 civic, buyers do not care about their snobby opinion.

      • 0 avatar

        It’s not the enthusiasts that got their attention, it was the panning by CR. The bible of practical car buyers said it was awful and pulled their recomendation. The car is clearly cheaper and more basic than the competition. People would’ve started noticing how much worse it was than their friend’s compact. It also just didn’t stack up in any way on paper any more, so the non enthusiast comparison shopper would clearly see it as a poor choice. I still say the car is being sold on its brand alone at this point and it would’ve been the begining of the end of the Civic name had Honda not changed course.

      • 0 avatar

        In other words the whole company was shaken up by some dumb rag. Thin-skinned at Honda, or some under-the-carpet goings-on.

        BTW, I used CR as a list when I shopped, to make sure I’m not forgetting someone. Ignored their recommendations though. They are so hilariously misguided. Check out what they think about Jeep Wrangler.

      • 0 avatar

        I think what’s telling here is that Honda went into crisis mode, not after the outcry from enthusiast publications and websites, but rather after Consumer Reports panned the new Civic and pulled its recommendation. It’s an unfortunate reflection of where Honda’s priorities have gone — pleasing the lowest common denominator, which CR’s opinion embodies. With its roots as a motorcycle builder, Honda built its reputation with cars by following its own path and building cars that they (being motorcycle enthusiasts) would want to drive themselves.

      • 0 avatar

        CR is hilarious with their opinion of the Wrangler. They whine about the ride and handling and the old ricirculating ball steering gear, but it’s precisely that old style steering gear that keeps you from taking your thumbs off when you bang into a rock off road. I think the Wrangler rides surprisingly good when you consider what it is capable of when the pavement ends.

    • 0 avatar

      There’s a lot of daggers pointed towards CR. My question is why? You all know how they review cars. They’re not concerned with how a car makes you feel, how it sounds, whether you get feedback through the steering wheel, or any of the other seemingly esoteric information enthusiasts covet.

      CR is one of many sources of information and IMO more information is better. You know how they operate. Adjust your expectations accordingly.

      I wonder if people who pan CR ever use them when shopping for new appliances or other household items?

  • avatar
    Volt 230

    Honda still rules in the subcompact, minivan and SUV segments, I don’t know what the heck went wrong with their bread and butter car, besides can you address all the issues in such a short time period, I doubt it.

  • avatar

    I’m confused- the car is selling well. Why on earth are they paying any attention to the car critics? Building a car the car critics like is like making a movie the movie critics like- a sure way to the financial ruin. How many Mazda2 are sold each month? Is it even 1000 units? This is what happens when you listen to the critics (and I’ll admit that it is a car I’m very interested in because of the lightness & handling)

    • 0 avatar

      Because brushing off the critics by pointing to the sales charts is what GM did for years, and we all know how that one turned out.

      • 0 avatar
        Rob Finfrock

        I test drove a 2012 Civic EX. The cheapness was evident, though not offensively so. It’s too soon to tell whether, or how, Honda’s cheapening of the Civic line will affect what really matters to consumers: reliability.

        The battle is between the tangible – obvious cost-cutting, that generally results in lower quality (see GM) – and the intangible aura of “well, Hondas have always been reliable in the past, so…”

        I am very curious to see what Honda can do with the current Civic. If Fiasler can make a respectable silk purse from the sow’s ear of a Sebring, anything’s possible.

    • 0 avatar

      I think the wake up call was not the enthusiast magazines abandoning them, but the consumer publications that used to gush over the Civic. If you can find a single resource that says the Civic is the best car in its class any more I’d be shocked.

    • 0 avatar

      Reputation degrades slowly. The domestics managed to make mediocre cars for years before their customers started to abandon them. This is the same. Honda can sell mediocre Civics for a while, but eventually people will start to catch on.

      • 0 avatar
        Mark MacInnis

        to paraphrase how Mssr. Farago described how GM went bankrupt, “Very slowly, then all of a sudden.”

        That is how reputation degrades, also; along with real quality. Keep cheapening a part long enough, and then you will quite suddenly find out that the consumer will no longer tolerate the continuing cheapification….especially in a market with such high stakes and so many competitors with deep pockets and a desperation to not loose their seat in the massive game of musical chairs….

        Honda is doing the right thing, driving a stake in the ground and saying to themselves, their suppliers, their customers and their competition…”This far and NO FURTHER.”

        I hope.

      • 0 avatar

        Detroit had an incredible amount of leeway to push crap on the market, which is why they did for so long. The big three probably directly or indirectly employed someone you personally knew. Even if they didn’t, you had GM and F in your retirement fund. Which made “foreign made” of any variety a pejorative on general principle.

        “Japanese made” was even worse than that. Not only were they foreign but those were the nip bastards who’d only just killed 160,000 Americans in the war which they underhandedly started.

        Honda has none of that. The minute their product doesn’t satisfy it’s 100% socially acceptable to buy another brand.

      • 0 avatar

        HUGE difference that everyone seems to forget about though….

        Detroit made UNRELIABLE abysmal garbage for a long time, that killed them. Honda is making bulletproof reliable, but bland and uninspiring vehicles with cheap materials.

        I’d rather have bland and reliable over just plain old garbage.

    • 0 avatar

      Because the new Civic is about as tepid an update as I’ve ever seen from Honda. With the competition coming out with bold, imaginative, and contemporary compact cars, this was the absolute wrong time for Honda to rest on its laurels.

      The Mazda2 is not the direct competitor to the Civic, but rather the Mazda3, which sold nearly 100,000 units in the U.S. last year. Now, with the new Skyactiv drivetrain, Mazda has addressed the one area, gas mileage, where the Civic had a clear cut advantage.

      If anything should scare Honda, it’s the emergence of Hyundai as a savvy and determined competitor. Hyundai has never been an enthusiast favorite, but they are no longer content to simply offer up warmed over Toyota clones. Just compare the Elantra to the Civic. I never thought I’d see the day where Hyundai swings for the fences and Honda bunts in hopes of getting a single. But, here we are.

  • avatar

    the 2013 civic will be a diesel powered sport-wagon.
    No Automatic Transmission will be available.

  • avatar

    I don’t know what they can do about the cosmetics of the Civic that quickly; this isn’t the 1960s and any substantial changes (beyond changing the shape of a bumper cover, etc.) are a lot more expensive than they once were. The real problem is that the previous generation looks more modern than this car does. Maybe if they could put glass in place of the little plastic triangles… Of course to me a Honda car means a low cowl, so the modern examples will never suffice (I used to drive an ’83 Civic 4-speed 3-door before I became a dad, and we had 2nd- and 3rd-generation Accord hatchbacks in the family as well).

    I have to assume that if there’s a push to do a real makeover within Honda, it’s for reasons of driving dynamics – that is, there are still real enthusiasts within the company that are using this as a way to resurrect the driving experience of the Soichiro Honda era. At least I hope so. Coming down to the Corolla’s lowest-common-denominator level won’t hurt sales in the short term, but may hurt the brand if it continues.

    • 0 avatar

      The styling doesn’t bother me. More vivid colors, snazzier wheels and jazzed-up taillights would nicely spruce up the exterior.

      The real problem is inside…too much hard plastic on the doors, and carpeting that isn’t as plush as a computer mouse pad.

      Build quality, believe it or not, is actually better on this version than on the prior generation. The doors, for example, fit more evenly on the new one.

  • avatar

    This isn’t new news, I think it was always slated for the 2013 model year, which is the end of 2012. It’s not that big of a hurry if you look at it from a pipeline perspective… the 2012 came out in the first half of 2011, not the fall, so it’s not as short as the model year numbers suggest, and since the last gen was extended by one calendar year, the 9th gen and subsequently the the mid-cycle refresh and 10th gen are all deeper into the pipeline than what you would ordinarily expect.

  • avatar

    While Honda sales might still be good, public perception can often be influenced by past trends (sensibly enough) rather than current quality. As a result, sales may reflect past perception, for example, public reputation, rather than the actual quality of the product. Obviously as noted above, the review by Consumer Reports was likely very influential here.

    I think Honda is trying to iron out any quality issues it may have before they have an impact on the Civic’s currently good reputation, thereby maintaining the sales momentum it has gained over the years. If they put it off too long, perception might catch up to reality and, if the critics are right, that would not be a good thing for future Civic sales.

  • avatar

    My perception is that the current Civic is a better car than the current Corolla, but that’s based on emotion/appearance rather than any driving dynamics, so I’ll have to compare the two at our upcoming auto show.

    Would I buy either if I were in the market right now? Who knows. Probably not.

    • 0 avatar
      30-mile fetch

      I think the gap between the two is narrower than ever. A decontented interior, carryover powertrain with mediocre power and mileage ratings, and a more numb driving experience? Unfortunately, that sounds like a 2009 Corolla to me.

      • 0 avatar

        Not even close, it sounds like you don’t really know what you are talking about.

        Drive the two, sit in the two.

        Toyota’s material quality and fit and finish is honestly at the very bottom of the class, Honda is still ahead of the Corolla and Forte as far as that goes.

        The powertrain wasn’t really a true carryover as they made it MUCH more efficient as well. Mediocre mileage ratings? What planet do you live on? Compare the Civic to ANY of the competition, and especially REAL WORLD examples and the Civic comes out ahead. will provide all of the support that you need.

  • avatar

    Two things come to mind when I think of the Civic. Horrifyingly cheap build and ambitious price. Having been in the market for a small car in the past year, the Civic was on the list. Aside from the fact that dealers laughed at me when I told them I wanted to get an automatic out the door for less than 20k (arguments that it’s a small car and that I need my head examined if I want to pay Accord prices for a damn Civic come to mind).

    Driving was no more appealing. Crappy handling, crappy interior quality, crappy stereo, low on any features aside from AC. At 22 grand, the highest we could go, the Civic faces real competition from cars like the Mazda3 and the new Focus. If you get into a Civic after driving a Mazda3, you feel like you’ve been time-warped into 1970s East Germany.

    Honda has a right to be terrified. The downtrend of its sales are Honda faithful realizing that other brands offer better, and often cheaper, cars. The actual sales may not reflect it just yet, but it’s endemic of across the board ignorance that the competition has surpassed Honda and the brand has lost its way.

    • 0 avatar


      18 months ago, the salesmen were busy chomping their gum and shrugging their shoulders when I was on the H-lot. They heard me say the last two sets of wheels I drove were Hs, and insisted that the price-tag and fit and finish were reconcilable. Which they were not.

    • 0 avatar

      …. and this is exactly why I am driving a Mazda now….

  • avatar
    Robert Schwartz

    I read Dan Neil’s review of the Mazda 3 with Sky Active in the Saturday Wall Street Journal. My conclusion is that the 3 is a very nice little car and that neither the Civic nor the Corolla is competitive in this segment anymore. Forget about the techy stuff and the gearhead dimension.

    ” … a drive in the country in the new Mazda3 … The fuel-gauge needle rests just past “Full” when I start … and it stays there … I’m driving as inefficiently as possible, … Finally, … a little space opens up between the needle and the “Full” hash mark. The arithmetic indicates this car, with a 14.5-gallon tank, would have a range of about 600 miles.”

    In the C segment where these cars live, fuel economy is a major rationale and a key sales point. Honda should not be trailing this segment, they should be leading it. If that means faster model changes, they should do it.

    • 0 avatar

      My review is coming shortly on the 3 SkyActiv…I got about 530km to a tank in mixed city/highway driving with a manual powered hatch. Not quite the 32 mpg combined others are getting.

    • 0 avatar

      With the Skyactiv AT, I’ve been averaging 31 to 34 MPG in mixed driving. But, my last tankful averaged 36.5 MPG with mostly highway driving.

      I’m not sure about how Dan Neil’s getting that kind of range. I’ve only seen one other site, MPGomatic, average more than 40 MPG with the Skyactiv Mazda3, and they obtained that mileage by keeping the speeds in the 60s and using the cruise control most of the time.

      With the Cruze, Focus, Mazda3, and Elantra all going to direct injection engines and equaling or surpassing the Civic, Honda has got a fight on its hands and probably a bigger one than they ever imagined when they began redesigning the current Civic.

  • avatar

    I had a ’89 (or ’90, I can’t remember) Accord which was sporty, fun to drive, and extremely reliable. I could not have asked for a better car. I would have replaced it for another early 2000s Honda had I not bought a relative’s Oldsmobile for dirt cheap.

    I was a devout advocate of Honda up until I drove the 2012 Civic. I did not like practically anything about the car. It was the first car I test drove when I was deciding on a new car, and I was extremely disappointed with it.

    I eventually decided on a Mazda. I can’t speak for Mazda’s reliability yet, but it had the best driving feel of any of the compact cars I tested.

    I am hoping that Honda just drops the European Civic hatchback in the US market.

  • avatar

    I think those Focus fleet numbers were calendar year 2011 sales. If so, does anyone know how many of those were the old MY11 design, and how many were the new, MY12 one?

    I am starting to see some evidence that manufacturers are looking to rental fleets as marketing for new models. I rented an Avalon recently that had a bunch of “Check me out online!” signage on it.

    Conventional wisdom is that fleet sales are death for a car, but that’s typically been for older models; the effect might well be different for new ones.

  • avatar

    Hardcore Honda owners have been leaving Honda for… Mazda.

    Granted, the enthusiast-oriened Honda owners are a minority, with the bulk of Honda owners buying for reliability, but other automakers are catching up fast in that dept., just like how selling Volvo based on safety isn’t exactly a calling card anymore.

    • 0 avatar

      I think the ones that do will come crawling back to Honda. I went for a 2006 Mazda and have never had so many problems with a brand new vehicle, and that includes a 2004 Ford Focus! Went back to Honda, and enjoy the fact that I can depend on my vehicle again. Mazda makes a great first impression, but the cars start to fall apart as the miles wear on. The interiors start to rattle, the struts blow out, and don’t get me started on the rusting issues!

      Having said this, the new Civic’s failing is that the interior is exceptionally cheap at a time when all the competitors (with the exception of VW) are stepping up their game. I’ll be interested to see what they do for the refresh, but I have a feeling that everyone that thinks that the Civic is too “cheap” should be looking towards the Acura ILX anyway. Perhaps the Civic was intentionally cheapened so that the ILX would make more sense.

      • 0 avatar

        “Perhaps the Civic was intentionally cheapened so that the ILX would make more sense.”

        I hadn’t heard that, but it makes perfect sense.

        I recall that’s what happened with the ’92 to 96′ Camry VX10 vs. the the ’97 to ’01 VX20 – it was substantially decontented to make the Lexus ES make more sense.

      • 0 avatar

        Well, it stinks for you, but wouldn’t place too much emphasis on anecdotal experiences; after all, there ARE Honda owners with bad experiences as well.

        And that’s not counting all the Honda owners who have experienced prematurely failing transmissions or cracked dashboards.

        It’s like saying all Hondas have horrendous gap alignment in their interiors simply based on Edmunds’ long-term Crosstour which had some of the largest panel gaps that I had ever seen.

    • 0 avatar

      That’s exactly what I did. I waved goodbye to Honda long ago for Mazda and I’ve never looked back once.

      @ changsta

      I’ve owned multiple Mazdas, and I’ve never had a single issue, minor or major.

  • avatar

    I’m not sure why everyone is so surprised – they had to do additional engineering for the ILX, I can’t imagine it’s too difficult to fold that development effort and tooling back into the Civic, especially if they end up being manufactured at the same plant. I have seen some interior spy shots of the ILX, and it looks good (if Acura-y) inside. I think the updated Civic will get a lot of that interior design, and some of the mechanical bits too. GM did something similar with the ION – when the Cobalt came out with upgraded but related systems a year later, the ION got the updates too.

  • avatar
    30-mile fetch

    It needs character. And it needs new tailights badly, I’ve briefly mistaken it for a 2002 Camry from behind. The interior is really disappointing, and it sounds like handling and steering feel are dialed back. Rather than an interesting alternative to an automotive appliance, it IS the appliance now. Civics didn’t used to be that way, and they still sold well.

  • avatar

    I be impressed if Honda could just build a decent hybrid. Honda is truly the Rodney Dangerfield of hybrids.

  • avatar

    If they are going to work on the Civic, fix the idiot instrument panel! Everything else Honda makes as a sensible panel. They should fire the lame brain who designed the current Civic panel.

  • avatar

    If I’m not mistaken, a recent comparison test of real-world mpg among the 40mpg crowd resulted in a win for the civic, and embarrassment for some others(Hyundai).

    • 0 avatar

      The comparison you’re thinking of used the high mileage Civic HF, rather than any of the volume Civic versions. Even then, the HF variant did not beat the Mazda3 by much. It was done as part of a press test-drive round-up to introduce the new Skyactiv Mazda3, and Mazda brought five competing cars along for comparison. It’s a good fuel economy comparison because all of the cars were driven on the same day and followed the same test drive course.

      Mazda was trying to make the point that the Skyactiv Mazda3’s fuel economy could go toe-to-toe with high mileage versions of competing models, without resorting to performance-robbing tweaks. Here are the actual results.

      1. Honda Civic HF – 34.5 mpg
      2. Mazda3 – 33.7 mpg
      3. Ford Focus SFE – 32.1 mpg
      4. Toyota Corolla – 30.7 mpg
      5. Hyundai Elantra – 29.9 mpg
      6. Chevy Cruze ECO – 29.8 mpg

  • avatar
    George B

    I suspect that Honda is upgrading the interior one year after going in the wrong direction. The previous model Civic looked kind of cheap and then cars like the Chevrolet Cruze and Ford Focus changed expectations.

  • avatar

    Never mind the cost. Never mind the quality. All I know is that my front load washing machine has more sex appeal than a Honda Civic. That is all.

  • avatar

    Honda is embarrassing…
    This super fast refresh is the result of Honda management pulling their heads just far enough out of their asses to see how much they damaged Civic sales. Try to imagine what the sales numbers would have been with the blessings of CR and the usual media.

    • 0 avatar

      “Try to imagine what the sales numbers would have been with the blessings of CR and the usual media.”

      You know, there was this thing called the tsunami, you know…

  • avatar

    What I see here is a lot of “my parents drove Hondas, so there is no way that I will ever like them”. When the first Honda cars were imported into the US in the late 60’s early 70’s I thought they were just Japanese POS. However, by 1980 I had a second generation Civic and it was a very nice car. Followed by a ’84 Civic wagon and a CRX in 1987. Moved on to an Acura Legend in 1990. I drove that car for 16 years and 228,000 miles with almost no issues. Currently I am Hondaless, but will be looking to remedy that in my new home outside the US. Hondas are still very nice cars. The competition just had to try and catch up of forever be left behind. So Hondas are no longer head and shoulders above all others. We are ll the better for them forcing the other manufacturers to catch up.

  • avatar

    While I can’t comment on the 2012 Civic, I did spend 10 days driving a 2012 Camry LE, and wow, it looked really cheap inside. The seats looked like the nylon material that sneakers are made of, the headliner looked like recycled packing material and while the dash had tolerable fake stitching on it, the plastic parts with fake stitching near the center console looked terrible. Also, the steering wheel controls lit up green, while the rest of the dash lit up white and blue. It looked like the wheel was from a different car.

  • avatar

    In my opinion the 2012 Civic did take a step back in 2 categories:

    1. Interior materials (dash, door panels in particular)

    2. Exterior styling (the car went from aggressive styling to just another “Japanese” compact car)

    However: Technology, ride quality, seat comfort, fuel efficiency, and safety took steps forward

  • avatar

    Changes to the 2013 Civic’s drivetrain from the 2012 models will be upgraded engines that finally have Direct Injection including Atkinson valve behavior to reduce pumping losses. I’ve also heard all automatic tranmissions now will be CVTs due to increased efficiency versus torque converter trannys.
    The Civic SI will get Direct Injection but I don’t think any Atkinson valve behavior, although I could be wrong. Their engines larger than 2liters I don’t think will have the Atkinson valve behavior, like the Accord, SUVs.

    Should be fun to see how much more efficiency they can squeeze out.

  • avatar

    Stupid things, like giving you a Speedo in the line-of-sight, but not putting in a High-Beam indicator, Turn Signals or a Master Caution Light up there. All things you need to know, like, you’re  not Blinding the other drivers, you’re not cruising down the highway with your Turn Signal blinking, or you’re in traffic and you didn’t notice the Engine is overheating.

    Then there’s their stupid decision to eliminate the sliding Center Armrest for the shorter drivers.  And, don’t forget Honda’s notorious A/C and HVAC problems. Blower Motor Noise and failures. Condenser or Radiator Fan Motor failures. Thermostat failures.  Cracked Plastic Radiator Housings  Inaccessible under dash Mixer Door failures.  A/C Compressor failures.  Exploding Plastic Fender Panels.

    Granted, we run our Cars to death, but the Warranties on newer Korean Brands put Honda to shame.

    Oh, and don’t forget their Styling Foppas!  The CRZ Concept that turned into a poor redesign of the CRX.  Plus their inability to realize that older drivers or those with bad knees and wrists would like the Si Trim in a car with an Automatic Transmission.  Or give us the Black, not Grey, Interior Options with our choice of Exterior Color.

    We’ve bought only Hondas, every couple of years, since the ’76 Accord (120’000 miles with body rust and Factory Head Gasket Problems).  Also ’80 Cvic Hatchback (about 200,000 miles with rust and Engine Electrical Problems), ’85 CRX (about 140,00 miles with Carburetor Ice Problems right off the showroom floor and UV Deteriorating Plastic Panels) , ’89 Civic Si Hatchback (almost 300,000 miles with Cracked Plastic Radiator Housing just after Warranty Expired and numerous A/C System Leaks), ’98 Civic EX Sedan (over 150,000 miles with A/C and Engine Mount and Transmission Problems), ’05 Civic EX SE Coupe (almost 140,000 miles with numerous A/C and HVAC Heating and Cooling Problems) and an ’08 Civic EX Navi Coupe w/Leather (with over 45,000 miles and A/C and Blower Motor Problems, Bad Engine Mounts and Bad Visors).

    All of them with A/C had problems or Compressor Failures just outside of Warranty.

    I ‘d like to see better Quality and Guarantee them for a Ten Year Lifetime (@15,000 Miles per year) or 150,000 Miles.  We’ll still probably buy Hondas, but will have to pick-and-choose the year and options to find one we can live with for a decade or more.  I can’t vouch for my kids, who see better Styling,Quality, Pricing and Warranties from other manufacturers.

    I guess what I am saying is that I’d like to see Acura NSX Styling with 2013 Lincoln MKZ Interiors and Hundai/Kia Warranties.

  • avatar

    What honda did wrong was let this car be made with North American influence… They needed to keep it Japanese to keep drivers happy.

    The problem they made was in case most of you guys didnt notice was they gave it a higher ground clearence which took away the “sporty” appeal of it made the grill and rear end less agressive and made it less wind resitant… which by no means was stupid cause now you get better fuel economy. But they hurt them selves cause they had the previous generation(06-11) for 5 years and it grew on the public. then they come out with this one and it just shocked every body and the general public came at with pitch forks wanting to burn it. the only thing i hope Honda does it change the back side it is just not as sexy slightly scooped back side of the previous generation(06-11). And for the Si damn they need to revamp it cause the Si’s are just sitting for months at a time and cause it’s just not as appealing as the previous generation (06-11).

    thats a girls oppion for you lol

  • avatar

    Put the 6 speed Automatic my 2012 LX screams for in order to carry the excellent gas mileage I get past 70 miles an hour, relocate the bright light indicator in the upper array where my steering wheel and hand does not block view of it and extend the telescopic wheel another 2 or 3 inches toward the driver and I will trade my 12 on a 13 as soon as it rolls off the delivery truck.

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