By on August 26, 2011

 

 

TTAC commentator SpeedJebus writes:

Hi Sajeev,

You may remember that I wrote in before about my 2007 Honda Civic, and it’s haunted DBW system. That ordeal is over, but apparently I’m a sucker for automobile drama. Here’s the tale of my Juke: an ordeal that has been going on for over three months now. I’d like to share this cautionary tale. Here we go!

In February 2011, I decided to get a 2011 Nissan Juke as a replacement for my Civic. I did the test drive, decided it was pretty cool, and ordered one. I understood at the time that it was going to be at least 4 months, since there was only one factory turning out LHD Juke’s for the world. A month went by (bringing us to March). Then Godzilla attacked Japan, which the media covered up as a earthquake and tsunami.

With all of the factories idled, and everything up in the air, I entertained the idea of looking at different autos. Well, I have family ties with Chrysler, and started looking at Jeeps. It was love at first sight, and a much sooner delivery date. I contacted the dealer to terminate my order, since (A) it hadn’t even been built yet, and (B) we’d be looking at a MUCH delayed delivery. The sales manager (total twat) told me that I’d have to sign a form, and they’d have their legal department decide if I would get any of my deposit back, etc.

This *right* pissed me off, since we had verbally agreed that I’d have final say on accepting the ordered vehicle, since my previous vehicle had DBW issues. Unfortunately for me, I never got that in writing. (My bad.) Anyway, I had no choice but to sign the request to rescind the lease, and await word back. That was March 22, 2011. I confirmed that the dealership received my fax, and I waiting patiently for word. In the meantime, I ordered my Jeep. On April 14, 2011, I *STILL* had not received any word back. I sent a registered letter again requesting the termination of the lease contract, and refund of my deposit. I sent the same copy of the registered letter to OMVIC as well. (I should point out that I talked to them already, and they said that the dealership so far is in the right, blah blah blah…more on that after.)

After even more time without any response from the dealer at all, I authorized OMVIC to begin making inquiries on my behalf, and to attempt to get results for me. The dealership basically ignored OMVIC for a few weeks. Then I finally received an email from OMVIC stating that it was the dealerships intent to obtain the vehicle, sell it, and go after me financially for any losses incurred in them having to sell this vehicle. This pushed me over the edge.

I called Nissan Canada as a last ditch effort, and laid it all out for them, and they say they’ll look into it. I had no expectations of any results, but it was worth a shot. Long story short, the dealership emails me to say that they will agree to terminate my lease contract, and they will hold my deposit if I should choose to get another vehicle from them in the next year. At this point, I’ve already got my new Jeep, and I’m so sick of dealing with this shit, I just want it done. So I email them back and agree to this. It may cost me my deposit, but it’s over and done with. I have other things going on that I need to get a handle on. This was yesterday. HERE’S THE SURPRISE.

I got a phone call today from Nissan Canada. It turns out that they are incredibly sorry for how everything unfolded. They deeply apologized for the delays, for the mistreatment, and for the entire situation from day one. They are sending me a cheque for my deposit in full.

I was speechless. Still am.

GREAT customer service from Nissan Canada. Unnamed out-of-town dealership, and their stupid ape of a Sales Manager can kiss the fattest part of my white ass. Thanks to the actions of the Nissan Canada Customer Service team, I can say that I would honestly consider buying a Nissan in the future. Just not from that dealership. I can say that I never anticipated these things that can happen during the course of a new vehicle purchase. Huge lesson learned, that’s for sure.

Sajeev adds:

What else can I possibly add to this one?  Sometimes the squeaky wheel does indeed get the grease.  Perhaps not every bad deal needs to pursue legal action.  My hats off to you, good sir, for remaining composed in your actions and most importantly…being patient!  You’ve come a long way from that misbehaving Civic, baby!

And without researching the finer points of Canadian Dealership/Consumer Laws, kudos are certainly in order for Nissan Canada.  You folks obviously did the right thing for a potential customer, which is always a great long term strategy.  If you don’t get ‘em now, you probably will later. This is the first time I’ve been able to use Piston Slap for a positive manufacturer experience, quite a happy moment for me, personally.  If I had a set of Motor Trend’s tarnished Golden Calipers (or one of them 1980′s almost-a-clock desk ornaments given out by JD Powers) here at TTAC central, I’d surely give them to you all.  Respect.

Now if you’ll excuse me, I’m gonna dream about sippin’ a Tim Horton’s coffee and munching on an Aero chocolate bar while doing wicked burnouts around the CN Tower in a 1990 Pontiac Tempest with an LS4-FTW swap.

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry.

 

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11 Comments on “Super Piston Slap: <3 for Nissan Canada?...”


  • avatar
    brettc

    A friend of mine’s parents owned a Tempest. What a POS that thing was. I don’t know why GM loves selling Canadian market rebadges so much. I guess the Pontiac dealers *demanded* their version of a Corsica and so it was. It did have cold A/C, but that was about it for positive attributes.

    BTW, you forgot to mention going to Canadian mafscka to get a ball.

    http://www.youtube.com/watch?v=fPM5oTBimnc (highly NSFW)

  • avatar
    snoproblem

    Wow.

    Sajeev Mehta handled this sorry affair with more grace and far less temper than a lot of people out there, IMO. For instance, had it been me in his place, the news from OMVIC re: the threatened legal action would surely have resulted in the offending Nissan sales manager needing to replace his phone (blown out receiver) and seeking medical treatment for deafness in one ear.

    Well… maybe. Hard to say what someone will do when tested. I can only hope that I would follow Sajeev’s good example and act with intelligence and the use of a cool head. I’m certainly more likely to do so now.

  • avatar
    DC Bruce

    Kudos for Nissan Canada for doing the right thing and for Speedjebus for effectively prosecuting his case.

    Now, boys and girls, repeat after me: READ THE FINE PRINT when you sign something and especially if it involves big money. If you don’t like the fine print, even if it’s on a form, tell the other party that you’re not gonna sign with that fine print in it . . . and be prepared to walk unless it’s fixed.

    Also understand that, in the U.S. and likely Canada, one of the provisions of the FINE PRINT says that the written contract can’t be modified except in writing. Translated, that means so-called “verbal” (really, oral) agreements you might have with the sales guy, the sales manager, even the owner of the dealership aren’t worth the hot air it takes to say them when the crunch time comes.

    A layperson would reasonably assume that a person signing a contract for goods for future delivery on a specified date would be able to avoid the obligation to accept those goods if they were not delivered on the date specified — and that lay person would be wrong! If you order a car and are concerned about how long it will take to be delivered, then you need to specify a delivery date in the contract and also specify that, if that date is not met, you have the right (if you wish) to rescind the contract (i.e. get out of it with no further obligation to buy) and receive your deposit back, in full.

    Finally, understand the psychology of the situation. Any good salesman needs to be a “closer.” What that means is that once, you, the buyer orally express your commitment to buy or lease a car, the salesman is hell-bent to get you to sign the paper legally obligating you to do so before you change your mind. He/she doesn’t want you to read the fine print — not because he/she is trying to screw you (necessarily) — but because you might get cold feet and not sign. So, the thing to do when confronted with a bunch of paperwork and a salesman saying “sign here!” is take several deep breaths and slowly read — and think about — what it is that you’re signing.

  • avatar

    I say you’re lucky. That Juke is one fugly lookin’ thing. You’re neighbors would have been pissed for you bringing down everyone’s property values.

    I don’t get it. the Nissan SeX is totally cool-looking, but then they have the Murano, and now the Joke, two cars that come close to the top of the Ugly Car List.

    Anyway, glad you got your dough back. For those in similar situations, joining Angie’s list might be a good idea. You can write it up on Angie’s list, and they will bring it to the business that’s trying to screw you. Businesses don’t like getting bad publicity on Angie’s list.

    • 0 avatar
      jpolicke

      I like the concept of Angie’s List but I have a major resentment to being asked to pay out of pocket for the privilege of providing the content, without which the site would have no value.

  • avatar
    mazder3

    A Tempest with an LS4??? I can’t imagine the chassis would be able to handle the power. Be really fun to find out, though! :)

    • 0 avatar
      Maymar

      If I’m doing anything to a ’90 Tempest, it’d be a Quad-4 (which might be a fun sleeper in its own regard).

      If you want to use an LS4, you could do worse than making an old Beaumont its home. Last fall, I worked with a guy who still used a slightly ratty one as a daily driver. Cool, but a car with 4-wheel drums is slightly terrifying when the driver treats the gas pedal as digital.

  • avatar
    Nostrathomas

    Why do people always withhold the name of the companies that did them wrong?

    Gives us the name of the dealership, it gives other TTAC readers who are looking into buying a Nissan (and might be in your area) a place to avoid. Just like positive experiences should be commended with a specific recommendation, so should warnings.

  • avatar
    chris724

    During my commute, I often hear this awful, farting engine sound. When I look to see what it was, it’s always a V6 Nissan or Infiniti. I sure wouldn’t want my car to make that sound.

    • 0 avatar
      mistrernee

      I know a lot of people that love the sound of those cars…

      You have to really give Nissan credit, a sea of generic V6′s but the sound of the VQ stands out among all of them. I can hear them coming long before I see them.

      Few modern engines can claim that, though it probably has more to do with the exhaust system.

  • avatar
    aircooledTOM

    As a nissan sales guy, I am horrified by how this guy was treated. Have I privately gotten a case of the ass at a customer who jerked me around? Of course. But NEVER would I try to keep a deposit on an undelivered car. We regularly go so far as to take a deposit on a dealer exchange and explicitly give the customer an “out” if the car isn’t to his or her liking when it gets here.

    Good to hear that Nissan of Canada stepped up and squared this away. The dealer should have long before. There’s no way it’s worth the ill will. Sacrificing the dealership’s reputation for what… 500 or a 1000 dollars? I hope they canned that neanderthal sales manager.

    Juke’s a good car though, really fun. We didn’t notice much of a supply interupption here in central VA.


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