Chinese Customer Calls Bull On Car

Bertel Schmitt
by Bertel Schmitt

When an American wants to attract attention to his car & dealer woes, the tech-savvy slighted customer sets up a [name_of_dealer]sucksrealbad.com, and protests from the privacy of his webserver. The traditional types take up position in front of said sales outlet with some placards.

In China, the preferred mode of protest is by farm animal. A Chinese man called bull on his car and dealer.

Carnewschina brings us the story of a man from of Hangzhou who is dissatisfied with his brand new Volvo XC60 SUV and the lack of dealer service. The man does not seem to be on the J.D.Power panel, so he used different means to voice his dissatisfaction. He had his troubled XC60 pulled through the city by an ox. Before you say “gee, Geely:” It was an imported, Made-in-Belgium Volvo.

The text on the placard describes the issues. Says Carnewschina: “The big red character is ‘niu’. It means ‘ox’ or ‘cow’ but also, like in many other countries, ‘stupid’.”

True. Also, any connotations with farmers are deeply demeaning amongst Chinese city-dwellers. Note that “niu” stands for anything bovine in Chinese, be it ox, bull, or female cow. The word needs to be used with care. Indiscriminate usage can cause a black eye, or worse, it can be understood as admiration: “Niu bi” literally means “cow pussy” in Chinese, but as the seminal text on the topic explains:

Niubi is a term of approbation, perhaps the greatest such term in colloquial Chinese. Niubi is an attitude, a lifestyle: a complete lack of concern over what other people think of you, and the resulting freedom to do whatever you please. It is knowing exactly what you’re capable of, making the decision to act, and to hell with the consequences. It is the essence of ‘cool’, but taken to the nth degree, and with a dirty word thrown in.”

This is a big topic in China, so big that books are written about it.

To avoid confusion between criticism and acclaim, other Chinese use farm animals which are deeply insulting without even the slightest possibility of ambiguity. This man, also documented by Carnewschina, expressed his anger at Range Rover and its dealer with a pair of donkeys. This is how you handle things if you are a middle class Chinese, just affluent enough to afford an imported car that shows that you are not a farmer.

If you are really rich and totally niubi, then you settle your differences with Lamborghini and your Gallardo dealer like that. It will pulverize any chance of a warranty refund. But it makes for great YouTube.

Bertel Schmitt
Bertel Schmitt

Bertel Schmitt comes back to journalism after taking a 35 year break in advertising and marketing. He ran and owned advertising agencies in Duesseldorf, Germany, and New York City. Volkswagen A.G. was Bertel's most important corporate account. Schmitt's advertising and marketing career touched many corners of the industry with a special focus on automotive products and services. Since 2004, he lives in Japan and China with his wife <a href="http://www.tomokoandbertel.com"> Tomoko </a>. Bertel Schmitt is a founding board member of the <a href="http://www.offshoresuperseries.com"> Offshore Super Series </a>, an American offshore powerboat racing organization. He is co-owner of the racing team Typhoon.

More by Bertel Schmitt

Comments
Join the conversation
2 of 7 comments
  • Robert.Walter Robert.Walter on Aug 28, 2011

    "If you are really rich and totally niubi, then you settle your differences with Lamborghini and your Gallardo dealer like that. It will pulverize any chance of a warranty refund. But it makes for great YouTube." I want to do this with both my top-dollar HP laptop and touch-screen printer.

  • Wsn Wsn on Aug 29, 2011

    --- The text on the placard describes the issues. Says Carnewschina: “The big red character is ‘niu’. It means ‘ox’ or ‘cow’ but also, like in many other countries, ‘stupid’.” Bertel, in no way "niu" refers to "stupid" in Chinese. His statement that "Volvo niu" does not translate to "Volvo is stupid", instead it means "Volvo [is acting] bullish".

  • Rochester I'd rather have a slow-as-mud Plymouth Prowler than this thing. At least the Prowler looked cool.
  • Kcflyer Don't understand the appeal of this engine combo at all.
  • Dave M. This and the HHR were GM's "retro" failures. Not sure what they were smoking....
  • Kcflyer Sorry to see it go. The interior design and color options in particular are rare in the industry
  • Wolfwagen Here is my stable. not great not bad I try to do as much as possible. I work for an Aftermarket automotive parts company so I can get most parts at a discount.i try to do as much of my own work as possible. My wife hates that I spend time and money fixing the vehicles but she doesn't want car payments either so...2019 VW Atlas 50K (wife's) Only issues so far were Brakes and normal maintenance.A Bad Cat Converter which was covered and a replacement of the rear bank head gasket which was a manufacturing defect due to improper torquing at the factory. All under warranty2003 Saab 9-5 Arc Wagon (my DD) 116 K picked up used last year. Replaced Struts, brakes, hatch struts, motor mounts, D/S swaybar link, Timing belt, water pump and thermostat Power steering pump Fuel pump, Both Front window regular rollers, Heater core and cabin air filter. Oil and transmission changes. Love the car but Saab/GM packaging is a nightmare.2005 Cadillac Deville (former DD now Son # 1 DD) picked up used 5 years ago with only 47K now 83K Plugs, coils, P/s pump, Water pump, hoses, P/S lines (mechanic job) evap valve, brakes, Front brake calipers and rear brake calipers. Currently has oil pan gasket leak - looking to have a mechanic do that2009 Mini Cooper (Daughters dd)picked up 2 years ago 67K Brakes and thermostat house to clear check engine light2001 Mazda Tribue (Son#2 dd) 106K picked last summer after he severely damaged a 2004 Hyundai accent. Oil changes
Next