By on July 4, 2010

In what amounts to a landmark policy shift, NHTSA now recommends that customers take quality problems in their own hands, and perform recalls themselves. Take NHTSA Campaign ID number 10V305000.

Summary: MCNEILUS IS RECALLING CERTAIN TRUCKS BUILT ON AUTOCAR CHASSIS. DURING THE REFUSE BODY MOUNTING PROCESS, CHASSIS AIR TANKS MAY BE RELOCATED TO FACILITATE MOUNTING OF THE BODY. AIRLINES TO THE AIR HOLDBACK VALVE MAY HAVE BEEN RECONNECTED INCORRECTLY AFTER A TANK(S) WAS RELOCATED.

Consequence: A RELOCATED TANK COULD INCREASE THE RISK OF INJURY.

Remedy: OWNERS WILL INSPECT VEHICLES AND PERFORM REPAIRS FREE OR CHARGE.

What ever happened to “Stop driving it, take it to your dealer?” Now, customers have to do it themselves, or charge? Whom? How much? With what? With a pitchfork? With manslaughter? (Just in case NHTSA gets around to fixing it themselves, here’s a  screenshot.)

PS: TTAC reiterates its policy of  not reporting each and every recall. Too many reports have been added to the NHTSA database. Our system can’t handle that kind of a workload. Apparently, we are not alone.

Get the latest TTAC e-Newsletter!

8 Comments on “NHTSA To Customers: Fix It Yourself...”


  • avatar
    VerbalKint

    Doubtless they’ll receive an increase in their budget for their stellar performance… I thought our “gov’t” didn’t trust the unwashed masses to do anything for themselves.

  • avatar

    While not obvious, and certainly this qualifies as “inartful” wording, it is important to keep perspective on this. McNeilus makes 2 kinds of heavy trucks, garbage haulers and cement trucks, both of which are sold to fleet operators who have their own service facilities or contract with 3rd party operators. McNeilus doesn’t even have a service network, they have regional service centers, probably a dozen in the entire country.

    With that frame it is not likely that the NHTSA bulletin represents a change in policy but rather the nuances of a very niche segment of the market… if NHTSA told McNeilus customers to return to the dealer for servicing it would be truly confusing. Regardless, in the heavy truck segment it is not uncommon at all for NHTSA to issue a bulletin directing owners to perform repairs.

  • avatar
    KalapanaBlack

    While I’m not exactly espousing the policy per se, MacNeilus doesn’t exactly manufacture your grandmother’s Camry, nor do they manufacture 400,000 of their vehicles per year. For that matter, they don’t have a classic sales-and-service channel with locations in most locales. They do manufacture large industrial trucks, such as garbage trucks and airport support equipment, so the people who own these fleets usually have trained mechanics in their employ who deal with maintenance and upkeep as a living. If this were to apply to a mass-market consumer model, sure, I’d see your point. However, methinks TTAC is sounding the alarm a bit early on this one.

    That, however, does not excuse the poor spelling/grammar in the recall notice – I still don’t understand exactly what they’re even trying to say here, and they spelled the manufacturer’s name incorrectly.

    Edit: Upon further inspection, I spelled the company’s name incorrectly, so they did at least get that correct. The rest of my comments stand, however.

  • avatar
    phantomwolf

    Unfortunately, my experience with mechanics recently has demonstrated that sometimes I as the consumer am better off doing the repair myself, unfortunately. Need I get started on my birthday weekend automotive adventure from hell…..

  • avatar
    nikita

    This is more like Airbus issuing a Service Bulletin and United having to do the work on its own dime. In my industry that is how its done. Even the private owner of a Cessna is subjected to the same thing most of the time, and if the FAA elevates it to an Airworthiness Directive, its mandatory.

  • avatar
    CarPerson

    Policy shift?

    This is the outfit that turns a blind eye to totally fogged-over headlights, allowing the automakers to shift this safety repair onto the vehicle owener or let it go unrepaired.

  • avatar
    Steven02

    Speaking of policy, what is TTAC’s policy on reporting recalls? A garbage truck recall seems interesting to report when there are other recalls that seem more relevant.


Back to TopLeave a Reply

You must be logged in to post a comment.

Subscribe without commenting

Recent Comments

  • Re: Thank You And Goodbye (Sort Of)

    The Heisenberg Cartel - Count me as among those who nearly ditched TTAC altogether before you took over. You were truly the Alan Mullaly of this place. Hopefully VS gives...
  • Re: European Review: Peugeot 208 GTi

    Buckshot - The 208 GTI is from 229 000 SEK in Sweden Cooper S is from 215 000 SEK but in reality the Cooper will be more expensive with all its expensive options.
  • Re: Mitsubishi Motors: And Then There Were…

    notferris - Mike, First of all, I commend you on this in-depth piece. If you would allow, I would like to offer some additional information that you, and...
  • Re: Thank You And Goodbye (Sort Of)

    Stef Schrader - I feel as if I just read a group hug (in a good way). I do, however, need to chase these feelings of warm fuzziness up with some footage of explosions, and...
  • Re: Thank You And Goodbye (Sort Of)

    April - Accountability and Civility? Really? Allowing comments which include slurs and questioning others humanity is usually considered beyond the pale by polite society....
  • Re: Junkyard Find: 1959 DeSoto

    bill mcgee - It is hard to imagine the styling sensation that the 1957 Chrysler products were when they were first introduced . I recall at the time ,and I was possibly only...
  • Re: Report: Nissan Scraps Small Truck Plans, Navara Now On For North America

    DenverMike - @Lou_BC – The Tacoma regular cab is one of the fastest selling trucks on the planet, close behind the Tacoma...
  • Re: Reader Review: 2010 Volkswagen Jetta Sportwagen

    DeadWeight - Mazda isn’t 50% worse than Honda in this regard (maybe 25% worse, though), and while it’s often stated, tires do make a huge...
  • Re: Thank You And Goodbye (Sort Of)

    msquare - I am very happy to see you at Road & Track. I was wondering who would succeed Peter Egan and I think they found the right person. I came to the web (TTAC,...
  • Re: Thank You And Goodbye (Sort Of)

    MBella - Yeah, not cool Jack. Especially since I’ve never heard Ed say anything but good things about you.

New Car Research

Get a Free Dealer Quote

Staff

  • Authors

  • Brendan McAleer, Canada
  • Marcelo De Vasconcellos, Brazil
  • Matthias Gasnier, Australia
  • Tycho de Feyter, China
  • W. Christian 'Mental' Ward, Abu Dhabi
  • Mark Stevenson, Canada
  • Faisal Ali Khan, India