By on July 4, 2010

In what amounts to a landmark policy shift, NHTSA now recommends that customers take quality problems in their own hands, and perform recalls themselves. Take NHTSA Campaign ID number 10V305000.

Summary: MCNEILUS IS RECALLING CERTAIN TRUCKS BUILT ON AUTOCAR CHASSIS. DURING THE REFUSE BODY MOUNTING PROCESS, CHASSIS AIR TANKS MAY BE RELOCATED TO FACILITATE MOUNTING OF THE BODY. AIRLINES TO THE AIR HOLDBACK VALVE MAY HAVE BEEN RECONNECTED INCORRECTLY AFTER A TANK(S) WAS RELOCATED.

Consequence: A RELOCATED TANK COULD INCREASE THE RISK OF INJURY.

Remedy: OWNERS WILL INSPECT VEHICLES AND PERFORM REPAIRS FREE OR CHARGE.

What ever happened to “Stop driving it, take it to your dealer?” Now, customers have to do it themselves, or charge? Whom? How much? With what? With a pitchfork? With manslaughter? (Just in case NHTSA gets around to fixing it themselves, here’s a  screenshot.)

PS: TTAC reiterates its policy of  not reporting each and every recall. Too many reports have been added to the NHTSA database. Our system can’t handle that kind of a workload. Apparently, we are not alone.

Get the latest TTAC e-Newsletter!

8 Comments on “NHTSA To Customers: Fix It Yourself...”


  • avatar
    VerbalKint

    Doubtless they’ll receive an increase in their budget for their stellar performance… I thought our “gov’t” didn’t trust the unwashed masses to do anything for themselves.

  • avatar

    While not obvious, and certainly this qualifies as “inartful” wording, it is important to keep perspective on this. McNeilus makes 2 kinds of heavy trucks, garbage haulers and cement trucks, both of which are sold to fleet operators who have their own service facilities or contract with 3rd party operators. McNeilus doesn’t even have a service network, they have regional service centers, probably a dozen in the entire country.

    With that frame it is not likely that the NHTSA bulletin represents a change in policy but rather the nuances of a very niche segment of the market… if NHTSA told McNeilus customers to return to the dealer for servicing it would be truly confusing. Regardless, in the heavy truck segment it is not uncommon at all for NHTSA to issue a bulletin directing owners to perform repairs.

  • avatar
    KalapanaBlack

    While I’m not exactly espousing the policy per se, MacNeilus doesn’t exactly manufacture your grandmother’s Camry, nor do they manufacture 400,000 of their vehicles per year. For that matter, they don’t have a classic sales-and-service channel with locations in most locales. They do manufacture large industrial trucks, such as garbage trucks and airport support equipment, so the people who own these fleets usually have trained mechanics in their employ who deal with maintenance and upkeep as a living. If this were to apply to a mass-market consumer model, sure, I’d see your point. However, methinks TTAC is sounding the alarm a bit early on this one.

    That, however, does not excuse the poor spelling/grammar in the recall notice – I still don’t understand exactly what they’re even trying to say here, and they spelled the manufacturer’s name incorrectly.

    Edit: Upon further inspection, I spelled the company’s name incorrectly, so they did at least get that correct. The rest of my comments stand, however.

  • avatar
    phantomwolf

    Unfortunately, my experience with mechanics recently has demonstrated that sometimes I as the consumer am better off doing the repair myself, unfortunately. Need I get started on my birthday weekend automotive adventure from hell…..

  • avatar
    nikita

    This is more like Airbus issuing a Service Bulletin and United having to do the work on its own dime. In my industry that is how its done. Even the private owner of a Cessna is subjected to the same thing most of the time, and if the FAA elevates it to an Airworthiness Directive, its mandatory.

  • avatar
    CarPerson

    Policy shift?

    This is the outfit that turns a blind eye to totally fogged-over headlights, allowing the automakers to shift this safety repair onto the vehicle owener or let it go unrepaired.

  • avatar
    Steven02

    Speaking of policy, what is TTAC’s policy on reporting recalls? A garbage truck recall seems interesting to report when there are other recalls that seem more relevant.


Back to TopLeave a Reply

You must be logged in to post a comment.

Subscribe without commenting

Recent Comments

  • Re: Toyota May Kill V6 Camry

    alsorl - Also go try and get a tune up on a v6 vs. a 4cyl fwd sedan. The v6 will probably be $400 to $800 due to the fact the back 3 spark plugs are up against the fire wall.
  • Re: A Pair Of Loud Americans Invade The Burgerkingring

    bigtruckseriesreview @ Youtube - It’s too bad the American car companies are chasing German handling dynamics instead of MAKING A BETTER CAR FOR...
  • Re: Toyota May Kill V6 Camry

    alsorl - No, I really think it was more then just a redesign. Having a V6 looks and sounds like old technology for many people. Especially when people are always trying to keep up...
  • Re: Junkyard Find: 1986 Buick Somerset

    koshchei - Reminds me of the signs in Yoyodyne Propulsion Systems, the fictitious defence contractor run by evil ginger aliens in Buckaroo Bonzai: Beyond the 8th...
  • Re: Toyota May Kill V6 Camry

    bumpy ii - 20 years ago, it was pretty typical for midsize sedans to have 150-200hp V6s, either standard or optional. These days, you can get that power out of 4 cylinders, while...
  • Re: Toyota May Kill V6 Camry

    sirwired - There are plenty of long-lasting turbo motors out there. They are not inherently fragile, although I suppose they are less tolerant of boneheaded moves like not...
  • Re: Toyota May Kill V6 Camry

    carguy - Yeah, like why should kids in Mississippi have to learn math?
  • Re: Your Chance To Spend The Night With Caroline, Jack And Bark

    PonchoIndian - April, Aren’t you the one who questioned someone’s manhood or organ size based on their choice of car, I think it was...
  • Re: Fourth-Gen Toyota Prius To Receive AWD, New Battery Packs

    turboprius - Prius+AWD=Inability to sell other vehicles in blue states north of the Mason Dixon, even the v and c. People will go to the FWD once...
  • Re: Your Chance To Spend The Night With Caroline, Jack And Bark

    Monty - Thanks, Cameron. More of us need to speak up, and speak loudly, when such hateful comments are made. Cameron wrote: “4) Also:...

New Car Research

Get a Free Dealer Quote

Staff

  • Authors

  • Brendan McAleer, Canada
  • Marcelo De Vasconcellos, Brazil
  • Matthias Gasnier, Australia
  • Tycho de Feyter, China
  • W. Christian 'Mental' Ward, Abu Dhabi
  • Mark Stevenson, Canada
  • Faisal Ali Khan, India