No, the boys of the blue oval didn’t win any new J.D. Power kudos (yet.)
But the relatively obscure RDA Group of Bloomfield Hills, Mich. says Ford has the highest customer satisfaction among all major automakers. This according to Ford’s latest press release. Eighty-four percent of customers who purchased a 2010 model-year Ford, Lincoln and Mercury cars and trucks are satisfied with the quality of their vehicle, says the study.
Interesting: The study shows that Ford had the lowest number of “things gone wrong” among all full-line manufacturers in the first three months of ownership. Owners of 2010 model Ford, Lincoln and Mercury owners reported 1,107 TGWs per 1,000 vehicles. With those odds you are pretty much assured of a TGW with purchase. If this makes Ford the leader, then we want to see the TGWs of the other brands.
In case you are looking for RDA on Wikipedia, don’t. You get sundry choices, from Recommended Dietary Allowance all the way to Riding for the Disabled Association, but you won’t find one for a market research firm by that name. Knowing Wikipedia, 10 minutes after I have posted this, you will.