A few weeks ago, we reported that the commerce bureau and consumer protection committee of China’s Zhejiang Province’s called on Toyota to compensate drivers for costs stemming from its recall of the RAV4. The bureau wanted that Toyota supplies loaner cars while the RAV4 is in the shop (Toyota says the reflash takes 30 minutes.) The Chinese also suggested that Toyota compensates drivers for gasoline and other expenses involved in bringing cars back to dealerships. At the time, Toyota had a polite “no thanks,” for the request. Now, Toyota changed their minds. They will pay.
Toyota has agreed to compensate customers for losses stemming from a vehicle recall in Zhejiang Province, reports The Nikkei [sub]. Not only will Toyota reimburse customers for losses sustained from the recall, they will also send people to pick up and deliver the affected vehicles, and will provide a loaner while the car is in the shop.
Says the Nikkei: “Such an agreement could lead to demands for similar deals from customers in not only other provinces, but also other countries.” You bet it will.