|Date:||09/21/2009||Ref. number:||Service / Warranty /|
|Subject:||Changes to the General Motors 100,000 Mile/5 Year Powertrain Warranty for 2010 Model Year Vehicles –
GM Service Operations
DATE: September 21, 2009
TO: All US GM Dealers, Service Directors, Warranty Administrators and Parts Managers
SUBJECT: Changes to the General Motors 100,000 Mile/5 Year Powertrain Warranty for 2010 Model Year Vehicles
This message is to provide information regarding the a few changes to the GM Powertrain Warranty for 2010 model year vehicles. Previous model year vehicles are NOT affected by these changes.
For model year 2010, General Motors is announcing a slight change in the components that are covered under the 100,000 mile/5 year limited warranty on all light duty cars and trucks. The Warranty and Owner Assistance Information booklets have already been updated with these changes in all New 2010 model GM vehicles.
The following items have been eliminated from the Powertrain portion of the coverage for 2010, however, they will continue to be covered for the entire length of the Bumper to Bumper Limited Warranty for all GM vehicles. Select components may also be covered by Federal or State Emission coverage. Please refer to the Labor Time Guide and Policies and Procedures (P&P) manual for further details.
1) The entire pressurized fuel system (in-tank fuel pump, lines, fuel rail, injectors and return line.
2) The Engine/Powertrain Control Module (ECM/PCM) and module programming.
3) The Transmission Control Module (TCM), Transfer Case Control Module and module programming.
4) The Throttle Body Assembly.
5) Clutch and Pressure Plate for Manual Transmission.
6) Sealed Wheel Bearing Assemblies or Hub and Bearing Assemblies (axle shafts, seals and bearings that are part of
complete axle housings are still covered).
The following items have been added to the Powertrain portion of the coverage for 2010.
1) Engine oiling system including the hoses, lines and cooler.
2) Crankshaft Pulley.
3) Clutch Master Cylinder.
The GMVIS (GM Vehicle Inquiry System) and the new Global Warranty Management Investigate Vehicle History screen allows you to identify this new warranty by the abbreviated description under the Applicable Warranties section. The word warranty at the end of the description is abbreviated “WTY”. Previous 100,000 mile/5 Year Warranties have the entire word spelled out.
60/100,000 Powertrain Coverage Limited WTY (2010 Model Year example)
Subsequent communications will address other programs that may be coordinated with the New Vehicle Limited Warranty on our vehicles.
The attached wording is what is outlined in all 2010 Warranty and Owner Assistance Information booklets for all GM vehicles.
Engine Coverage Includes: All internally lubricated parts, engine oil cooling hoses, lines and radiators. Also included are all actuators and electrical components internal to the engine (i.e.: Active Fuel Management Valve Lifter Oil Manifold, etc.) as well as the Engine/Powertrain Control Module, module programming, cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, starter motor, turbocharger and supercharger. Timing belts are covered until the first scheduled maintenance interval.
Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, fans, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose. Also excluded is the entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors and return line) as well as the Engine/Powertrain Control Module and/or module programming.
Transmission/Transaxle Coverage Includes: All internally lubricated parts, case, torque converter, mounts, seals and gaskets as well as any electrical components internal to the transmission/transaxle. Also covered are any actuators directly connected to the transmission (Slave cylinder, etc.).
Exclusions: Excluded from the powertrain coverage are transmission cooling lines, hoses, radiator, sensors, wiring and electrical connectors. Also excluded are the clutch and pressure plate as well as any Transmission Control Module and/or module programming.
The Transfer Case Coverage Includes: All internally lubricated parts, case, mounts, seals and gaskets as well as any electrical components internal to the transfer case. Also covered are any actuators directly connected to the transfer case as well as encoder motor.
Exclusions: Excluded from the powertrain coverage are transfer case cooling lines, hoses, radiator, sensors, wiring, electrical connectors as well as the transfer case control module and/or module programming.
The Drive Systems Coverage Includes: All internally lubricated parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts, universal joints. All mounts, supports, seals, gaskets as well as any electrical components internal to the drive axle. Also covered are any actuators directly connected to the drive axle (i.e.: front differential actuator, etc).
Exclusions: Excluded from the powertrain coverage are all wheel bearings, drive wheel front and rear hub bearings, locking hubs,drive system cooling, lines, hoses, radiator, sensors, wiring and electrical connectors related to drive systems as well as any drive system control module and/or module programming.
Courtesy Transportation Program
During the 100,000 mile/5 year warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses will be available under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to the Owners Manual for details,
What Is Not Covered
All the above items are not covered for damage due to accident, misuse, alteration, insufficient or improper maintenance, contaminated or poor quality fuel. Medium Duty trucks, including the C4500, are excluded from this powertrain coverage. For complete details refer to your Warranty and Owner Assistance Information Booklet.
Roadside Assistance Program
General Motors is proud to offer the response, security, and convenience of the 24-hour Roadside Assistance Program for a period of 100,000 miles/5 years, whichever comes first. Refer to your Owner Manual for details, or consult your dealer/retailer. The Roadside Assistance contact information is listed in the Customer Assistance Offices section of the Warranty and Owner Assistance Information booklet.
Goodwill Adjustments on Powertrain Items
Based on the addition of the New 100,000 Mile/5 Year Powertrain Warranty, GM would expect that very few powertrain repairs would be considered for Goodwill adjustments outside the 100,000 Mile/5 Year Powertain Warranty period. We ask that dealers continue to analyze goodwill decisions on a case by case basis and recognize that time and mileage are always a factor. Total Goodwill dollars spent will continue to be communicated to all GM dealers as a memo item at the bottom of the GM Dealer Analysis (DA) report. This will allow dealership service mangers to manage the expense and involve their District Service Manager when necessary.
The following labor operations make up the entire list that is included in the New 2010 Powertrain coverage. The Coverage Code section of the labor Time Guide will be updated with this information in the November 2009 release.