Bailout Watch 398: Marketing Mark LaNeve's Letter to Dealers Re: GM's Viability Plan

To all General Motors Dealers:

On Tuesday, Feb. 17, GM will submit an updated viability plan to the U.S. Treasury. The document will outline a significant restructuring of the company, along with demonstrating that we have a detailed plan for long-term, sustainable success as a viable, global enterprise.

• Tuesday, Feb. 17, evening (exact time TBD) — GM will issue a news release confirming the submission of the plan, outlining key elements of the plan including economic assumptions, restructuring activities and the status of key deliverables from the original submission. We will send you this news release when it is issued. Also, a separate letter with more detailed information will be sent to dealers of brands that are addressed by specific elements of the plan.

• Tuesday, Feb. 17, evening (exact time TBD) — Rick Wagoner and Fritz Henderson will host a news conference about the viability plan update at GM headquarters in Detroit. Depending on the time of the press conference, we may be able to offer viewing or listening capability of the event. We will send information once we have confirmation.

My team and I will also be conducting conference calls with various GM dealer councils and advisory groups on both Feb. 17 and 18 as appropriate. Council members will be receiving separate advance notification for any such calls from me or their Channel leaders. In addition, please be aware of the following:

• Wednesday, Feb. 18, 1:30 – 2:30 p.m. — I will host an IDL Satellite broadcast to all GM dealers in the U.S. You may view the broadcast by selecting Channel 4.

• Thursday, Feb. 19: We plan to send a GM eNews to all U.S. Dealers recapping all of the information from earlier in the week.

My team and I will also be conducting conference calls with various GM dealer councils and advisory groups on both Feb. 17 and 18 as appropriate. Council members will be receiving separate advance notification for any such calls from me or their Channel leaders. In addition, please be aware of the following:

I realize this is an extremely difficult time for all of us and we appreciate your ongoing support. And while a lot of our attention will be focused on the viability plan update the next few days, we cannot lose focus on our customers. Our intention is to communicate with you and other key stakeholders as early and as often as possible. However, due to the cadence and confidentiality of the viability plan submissions and intense media interest, there will most likely be news reports filed prior to our formal communications with you. Hopefully, the series of communications activities we have scheduled will keep everyone fully informed.

As you continue to work with customers today and in the weeks and months ahead, please let them know that we value their business and appreciate their loyalty. You can assure your customers that GM stands fully behind the warranties on all GM products and that now is a great time to purchase a new GM vehicle. We are more committed than ever to making every car and truck we build a winner, and to helping you provide your customers the best ownership experience in the industry.

Thanks again for your continued support, and I encourage all of you to participate in the several information opportunities outlined above.

Mark LaNeve

GM North America Vice President

Vehicle Sales, Service and Marketing