An agreement between Massachusetts auto dealer Ernie Boch Jr. and a disabled driver could impact dealerships across the country. BostonNOW reports that a wheelchair-bound customer asked one of Ernie's salesmen to install temporary hand controls so she could test drive a car. The dealership refused. The customer filed a complaint under the Americans with Disabilities Act (ADA), stating the dealership refused to offer "reasonable accommodation" as required by the law. Nine months later, the customer dropped her complaint; the dealership agreed to purchase temporary hand controls to accommodate disabled customers. "I didn't realize how many people actually needed [hand controls]," Ernie demurred. "I don't think I placed any importance on it at first." All eight of Ernie's stores will now make the controls available to disabled drivers. Other dealers will probably follow [law] suit.
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